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I joined @coinbase 9 weeks ago with a vital goal: fixing unnecessary account restrictions. If you're on CT, you know how significant this issue has been for users. I myself am a Coinbase user and our restriction experience is not meeting my own bar. The goal is clear: Account freezes should be rare, limited to situations that warrant them, primarily when we're legally obligated (e.g. sanctions or court orders) or protecting users (e.g. from scams or account compromises). We're committed to getting this right. Recent releases have enabled us to make huge improvements without sacrificing our legal and regulatory obligations, or our commitment to safety. In short: - We've reduced the frequency of account locks by ~82% so far, and new changes are currently rolling out that will bring further reductions. - We've made significant investments in our ML models, infrastructure, modeling, and teams. So far, we've improved the precision and recall of all our models, and are seeing fewer restrictions/freezes as a result. - We've established guardrails and checks/balances to ensure we maintain focus on this and won't stop iterating. - We're also tackling this problem from the other end by moving processes like source-of-funds verification and enhanced KYC into the app. This means most restriction types will have self-service flows to remove restrictions, which is much more efficient than previous options. There’s so much more for us to do to get to a great state, Expect further updates soon!









bip177













