Phil

@RailDeliveryGrp @delayrepaygenie @C4Dispatches In 2019, @SW_Help removed a safe seating scheme for pregnant passengers - and misled us about carrying out medical consultation on the change. They ignored letters of concern from doctors and reports of passengers fainting/falling. I don't trust SWR to take safety seriously.

Last night, @C4Dispatches confirmed that public transport 🚄 is one of the safest public areas during the coronavirus pandemic due to our deep-cleaning measures 🧼. Watch #Dispatches ‘How safe is going out’ here: channel4.com/programmes/dis…

@UberUKsupport Is there another way I should have sent this, rather than DM? I've been asked a few times on Twitter to 'send us a DM', but I'm not getting any responses to DM messages.

@Phill143 Hi Phil, happy to help. In order for us to help resolve your concern, kindly get back to us along with the screenshot of the payment method linked to your account.

@Uber_Support when is your @UberEats system going to accept promocodes, it just keeps saying its to busy :(

@UberUKsupport Thanks - have sent this via DM. Unfortunately, all my previous DMs on this have been ignored - hopefully this one will be answered, so I can find out what went wrong with this order and whether there is any problem with my account.

@swtrains_watch have been commuting with SWT/SWR for 10 years and didn't know this until today! : "...when the train pulls in the a light on the side of the carriage will flash orange indicating the guard is in this carriage..." Handy!

@UberEats 'Anything you want' ? How about any form of non-automated customer service when things go wrong? Or an explanation when you cancel an order (before cooking) for no apparent reason? Or compliance with GDPR regulations?

@TransportFocus @swtrains_watch Overall, @SW_Help paid out about 90% less compensation (for worse service) following the introduction of Delay Repay. In my example, this was about £30 for a comparable period instead of £300. It's not easy to claim and it's not a fairer/better system.

💷 Claims for delays over 30 minutes have increased 7 percentage points since 2018. That means more money back to passengers. 📆 Last year we ran a campaign to help you claim what you’re owed. Today’s findings show that some gains have been made - but there is further to go

@waitrose this pumpkin will be a little challenging to carve...

@SW_Help @flissmitch @BorisJohnson Isn't the 'admin fee' £10? So it takes (guesstimating, based on living wage levels) an hour to process each refund?

@flissmitch @BorisJohnson Hi Felicity, I understand that you’re unhappy with the administration fee applied to refunds. This charge is added as there’s a certain amount of administrative work undertaken by office staff and our finance department in the processing of all refunds, and, as the ticket is 1/2

My daughter is self isolating because of a case of #COVID19 at school, so I cancelled her train ticket But @SW_Help charged me to cancel her ticket, coz that’s what @BorisJohnson told them to do - I personally have been charged so as to contain the virus I’m not sure that’s fair

@JustEatUK Thanks, but it was an issue with an @UberEats order.

@Phill143 Hi there, thanks for reaching out and letting us know. We'd like to look into this further, please send over the order number in a DM and we'll get started. ^JS

@KiranMcNeilis @UberUKsupport @JustEatUK I'd not bother. Last time I tried to use an @UberEats deal, they cancelled the order with the restaurant (before it was cooked) and didn't tell us for an hour. Refuse to tell us why it was cancelled, but I suspect it was because they didn't want to honour the (valid) voucher.

@UberUKsupport I just never ordered. I did dm you and got not answer so just ordered off @JustEatUK , not sure if there’s a problem with my account. I travel a lot and all my offers seem to be coming up in polish. 6 day to get back though and still no dm....

@UberUKsupport I am the account holder. I've also tried sending a message via online help (although not via the 'rider support' link you suggested) 3 times, but the responses are totally automated and therefore not helpful. Is 'rider support' the right way to look into this??

@Phill143 Hi Phil, unfortunately, as you are not the account holder, we are unable to discuss this account with you. If you ask the account holder to please send us a note at spr.ly/6013G4GtZ, then we would be more than happy to look into this. Thanks.

@Uber_Support the restaurant told me that the order was never dispatched - it was cancelled by @UberEats . Can you advise why that would happen, please? And why it would then incorrectly show up on tracking as being 1 minute away?

@Uber_Support No-one followed up

@Phill143 We're so sorry to hear about this. Send us a DM with your phone number and order number, so we can follow up.

What’s everyone ordering tonight?

@Uber_Support Sure, I've done that 3 times and emailed twice, with no response. But I can do that again, if you think it might work this time.

@Uber_Support Hi @Uber_Support - I've had to raise a GDPR request on this, because I think the root cause is incorrect data, but it's simply been ignored and I've received only automated responses. This should have been easy to sort. Is there any non-automated way to contact @UberEats ?

@Phill143 We definitely want to take a closer look. Please send us a DM with the phone number associated with your Uber account along with the order number, so we can assist you further.

@UberEats Given you tend to cancel orders with the restaurant when a discount code is used (and in our case, didn't tell us for an hour, so it was too late to order elsewhere)... there's really no point in this kind of promotion

From local faves to well known chains, Uber Eats has more restaurants than ever before. Hungry? Course you are… Tuck in with a tenner off your first order with code ‘BringIt’. T&Cs apply.

@railcommuter3 @swtrains_watch Out of interest, is this the 'SWR normal' full-and-standing type overcrowding already? Or post-covid overcrowding (i.e. all 2 person seats occupied by at least one person) ?

BBC News - Covid: Train passengers left out of pocket by local lockdowns bbc.co.uk/news/uk-543754…

@holdmch @SW_Help weren't able to give passengers a steer on what social distancing meant for seating when asked by several passengers online - so probably not quite ready to be 'safe and available' yet.

The railways are still plastered with a barrage of negative messaging; this is the welcome at Brockenhurst today. Time for a more considered approach maybe? Less of the crime scene, more of the “come on in, it’s safe and available for you” perhaps

@UberEats @HamillHimself @SirPatStew @RottenTomatoes Probably cereal, if we try ordering with @UberEats again. Why do you cancel orders (before even cooked), not tell the customer for an hour and incorrectly show order as dispatched? Why won't you tell us a reason for cancellation?

@HamillHimself @SirPatStew @RottenTomatoes Tonight I’ll be eating _______. 👇 🍽

Tonight I’ll be eating food with @HamillHimself and @SirPatStew 🍅 💫 #EatsTweets

@richard_kail @swtrains_watch @SW_Help @nationalrailenq @SW_Help should refund the bus tickets (relevant section of consumer rights act below) - their email is customerrelations@swrailway.com (there's also a web form, but it used to lose messages sometimes I'm not sure if they've fixed it yet?)