Risha Duggal

@lufthansa I am not worried about your fake account. I am worried that your official accounts and emails are unable to help. Fix yourself Lufthansa

@RishaDuggal Warning! Please watch out for fake accounts that appear to be Lufthansa/Lufthansa staff wanting to help you. Always check that the reply is from an official Lufthansa account: ti.lh.com/9eMB Contrary to claims by fake user profiles we do not offer support via WhatsApp.

Can someone explain this to me pls. According to UK Regulations 261, passengers in the UK should b compensated for flight cancellations.It applies to flights departing from the UK or arriving via UK/EU airlines. My @lufthansa from Cpt to Frankfurt got cancelled after 4hrs

@ziningih @lufthansa I would email customer relations - happy to help out but they have been so slow after incorrectly denying my request. It has taken them over 1.5 months. The fact that they were ready to assist so quickly would be a red flag to me.

@RishaDuggal @lufthansa Thanks for this. On top of all of this. I got an email that i thought was from @lufthansa saying they are ready to assist me with my refund. It turned out to be a scam and i lost R8400

@ziningih @lufthansa Oh my god! Honestly there are several people on my emails trying to help. I have started checking the email they come from and if it’s not from their official one listed by the airport staff I delete them. Sorry to hear.

@lufthansa I have filed a complain via this feedback form over 1.5 months ago. Your colleagues cited the incorrect regulation. I had followed up 5 times after that over email. What takes so long to know involuntary denied boarding requires compensation without following up a million times?

@RishaDuggal Hello Risha, I'm sorry to hear that you have been denied boarding. You have the possibility to contact my colleagues from Customer Relations here: lufthansa.com/de/en/feedback?, who will follow up on this matter with you. /Mae

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@lufthansa who is sitting behind the screen citing incorrect regulations to the compensation claim 12 days after the claim was filed when your time to reply is 7 days? I have rightly claimed £520 under this regulation under Artcile 7. Reply to the claim email ASAP.

@lufthansa What passenger rights was I given when I was denied boarding with no reason, despite having valid documents and waiting at the airport for 3+ hours while your check-in servers were down for the last two days? LHR - CPT 7 Feb

@pulisadham @lufthansa Horrid treatment by Lufthansa. I faced something similar with their chatbot after not being able to get back to me for 1 month via email and denying me boarding for no reason.

Hey @lufthansa — cancelled my Dresden→Chennai flight (Mar 13), no alternatives given, return ticket still active, and your chatbot is completely useless. Is this seriously how you treat your customers?! This is an absolute joke.

@lufthansaNews What passenger rights was I given when I was denied boarding with no reason, despite having valid documents and waiting at the airport for 3+ hours while your check-in servers were down for the last two days? #flyerrights

@Samrudd59832437 @FlySWISS @SW_Help @lufthansaNews Honestly Lufthansa’s customer service is in the bins. They are not responding to any calls and emails even though it’s their fault? Never flying with them again

@FlySWISS I missed my NYC–Mumbai flight because your support team couldn’t process my ticket change—your servers were down for 3+ hrs. I called repeatedly, no help. Now you refuse a refund? I paid for nothing. Unacceptable. @SW_Help @LufthansaNews #SwissAirFail #FlyersRights

@lufthansaNews Filed an urgent complaint about my involuntary denied boarding over a month ago and still no response. Completely unacceptable service. Please respond and provide the compensation I’m entitled to before I take this to county court.

@lufthansaNews Involuntary Denied Boarding: Complaint filed 7 Feb after I was denied boarding despite holding a valid ticket and seat. I followed up by email on 19 Feb, 27 Feb, 2 Mar and 7 Mar, and by phone on 4 Mar and 7 Mar. Unacceptable

@lufthansaNews Complaint filed 7 Feb after I was denied boarding despite holding a valid ticket and seat. Incorrect automated compensation denial sent 19 Feb. I followed up by email on 19 Feb, 27 Feb, 2 Mar and 7 Mar, and by phone on 4 Mar and 7 Mar. Still no proper response. Unacceptable.

@RishaDuggal I am very sorry to hear this. If you have filed a claim with Customer Relations and have received a feedback ID as confirmation, please rest assured that your case will be processed. As my colleagues are currently handling a huge number of cases, this may take a while. /Dea

@lufthansaNews I was involuntarily denied boarding on LH917 (London–Frankfurt) despite a confirmed ticket and arriving on time. I was due to continue on LH576 (Frankfurt–Cape Town). No reason given, no notes on my booking, and my complaint from 7 Feb still has no proper response.

@lufthansa I was involuntarily denied boarding on LH917 (London–Frankfurt) despite a confirmed ticket and arriving on time. I was due to continue on LH576 (Frankfurt–Cape Town). No reason given, no notes on my booking, and my complaint from 7 Feb still has no proper response.

@Lufthansa_DE I was involuntarily denied boarding on LH917 (London–Frankfurt) despite a confirmed ticket and arriving on time. I was due to continue on LH576 (Frankfurt–Cape Town). No reason given, no notes on my booking, and my complaint from 7 Feb still has no proper response.