Ziningi Harrison-Migochi

You know what’s really sad? That scammers are getting smarter & smarter but @FNBSA doesn’t help their loyal clients. Apparently they don’t need to refund you if a scam transaction goes off your account that involved some sort of OTP #ScamRecovery #customerservice #airlinescam

@RishaDuggal @lufthansa Thanks for this. On top of all of this. I got an email that i thought was from @lufthansa saying they are ready to assist me with my refund. It turned out to be a scam and i lost R8400

@ziningih @lufthansa I’ve faced the same thing from London to CPT. Lufthansa’s customer service team said you are not eligible however my lawyers have read the regulation and stated that you are eligible for £520 compensation due to the distance and goodwill of more. This is appalling

Can someone explain this to me pls. According to UK Regulations 261, passengers in the UK should b compensated for flight cancellations.It applies to flights departing from the UK or arriving via UK/EU airlines. My @lufthansa from Cpt to Frankfurt got cancelled after 4hrs

@lufthansa I did reach out last week and am still awaiting feedback. I don’t understand why this process must be made so complicated

@ziningih Hello, I'm sorry that your flight was cancelled. For questions regarding your compensation request, please reach out to our Customer Relations: lufthansa.com/de/en/feedback?. /Hana

I reached out to @lufthansa for compensation & it was denied. Are they not an EU airline?! Was my flight not to the UK/EU( Frankfurt then London)?! Was my flight not cancelled after more than 3hrs?!

@British_Airways @British_Airways surely you record your customer service calls because i can give you dates and times of the calls and you can hear that i was the authorised person. cc @carteblanchetv

@ziningih Hi Ziningi. I am sorry you're having problems with the refund for your son's ticket. If you are not named on his booking as a passenger or the cardholder, then the staff are correct in advising they can't speak to you for data protection reasons. Neil

want to experience bad customer service then call @British_Airways . They claim they paid out my full refund for my 21mnth old son’s ticket in Jan. My bank statements say otherwise. Customer service says they can’t help me because I’m not the authorised person on the booking

@British_Airways my issue is that i had been speaking to your staff for weeks & i was the authorised person. The minute i queried where my refund was, i was suddenly told i wasnt the authorised person

@L18934881 @British_Airways Exactly! And my issue is your staff acknowledged for weeks that I was the authorised person UNTIL I queried my refund. Then suddenly I was told I wasn’t anymore.

@British_Airways @ziningih Her son is 21 months old! What nonsense is this?

Has anyone seen a 21month fly solo on a flight or seen a baby book their own airline ticket because @British_Airways seems to think that’s possible #refund #CustomerExperience

explain to me @British_Airways how you cancel my ticket &give me a full refund but my 21mnth old son’s(who I booked a seat for) ticket was not cancelled & you won’t give me a full refund for his ticket. Called ur customer care line & was told I’m not the authorised person

@TheKiffness Agreed! But I definitely don’t think it’s as easy as getting rid of the ANC and EFF. There is unfortunately no political party in South Africa that truly has the best interests of all South Africans in mind.

@WOOLWORTHS_SA what is the point of Woolies Dash when you continuously arrive 2-3hrs late?!

@CellC @CellC_Support this is EXACTLY why I did not renew my contract with you as your service is beyond terrible!

@CellC @CellC_Support to make it even WORSE is i can't get a single customer care agent to send me a statement of account

@CellC @CellC_Support i have not been a customer of yours for 3 MONTHS and yet i am being told I owe money

🚨🚨🚨🚨

Phone was stolen ( in a Woolies) so if you need to get hold of me...please do via social or email

@CellC_Support almost 1 week later and I'm still waiting

@ziningih Hi, your query has been assigned to our support team. We are however experiencing high volumes of queries but will surely contact you to assist. ^YM

@CellC @CellC_Support i have emailed your customer care about 6 times and gotten no response

@CellC_Support I'm still waiting to be called

@ziningih Our team will contact you and assist. ^SM