Claire Rooks-Byron

@ChelsChris03 @SkySportsPL Completely agree and just said the same. Sky condoning this and all his behaviour having him continue to commentate. Spitting at kids should have been enough.

@SkySportsPL Jamie Carragher just called Hannibal brain dead? What on earth?? How can you allow a commentator to call a player that? Beyond disgusting.

"Relief for the Reds!" Mo Salah from the spot in the depths of stoppage time! 🎯

@JoshMalina Already decided we are not visiting the USA for at least 4 years, but these stories just solidify our decision.

This is appalling. We reach new lows daily under this administration.

@MrStephenHowson He needs to learn the difference between deserved and should have. All the opportunities to score, ref in their pocket. Failed! Wind your neck in Pound shop Pep!

Lego head jus said they deserved to win the game by a mile... Hilarious.

@British_Airways I hope #SeanDoyle is happy with this, bragging about profits when most of that is probably money owed to previous customers.

@Rooksy I'm afraid Customer Relations don't have an inbound phone line at the moment, due to the current volume of claims. A member of the team will review your claim and be in touch as soon as possible. David

@British_Airways your customer relations team are a joke. Submitted a complaint 42 days ago and apparently am still in a queue. How many complaints do you have? It is not acceptable to leave people uninformed and out of pocket for so long and without a means to contact the 'team'

@British_Airways Wow you realise what a ridiculous statement that is? We can't call you because your poor customer service, overselling and cancelling flights means you have too many claims to talk to those very people you have let down.

@British_Airways Ok please provide details of a contact I can speak to, not email, to bring this to a conclusion.

@Rooksy We're sorry you're unhappy with our response, Claire. We can help with pre-travel and mid-travel issues, but we're unable to assist with Customer Relations claims. David

@British_Airways Simply an unacceptable response. There is no one I can speak to. 4 months is ridiculous. What exactly is the point of thus feed if customers can't get help?

@Rooksy I'm afraid we're unable to provide an update, as we don't handle post-travel complaints in the Social Media team. We understand this must be frustrating but Customer Relations will respond to you as soon as your claim has been reviewed in full. David

@British_Airways Still waiting for a resolution from customer relations 4 MONTHS after raising the claim. HOW IS THIS ACCEPATBLE. You are holding my refund hostage which is a disgrace.

@Rooksy We’re sorry you’re still waiting and appreciate your patience. Customer Relations haven’t forgotten about your case. They have very high volumes, which means they’re taking longer than they’d like to respond. They’re doing all they can to be in touch as soon as possible. John

@cpeedell @AllisonPearson Thank you for this. Appalling to infer any cancer patient is a lesser human. As a cancer patient who is no longer in active treatment I find this kind of language used not only by the media but by charities wrong. I am not a "survivor" or "brave". It's not a war, it's my life.

As a cancer specialist, I find this level of journalism absolutely appalling. It’s hard to know where to begin, when the lack of understanding of how cancer might affect people is this poor. I’m more than happy to speak to @AllisonPearson to explain why this is so bad

@British_Airways Another week goes by and another holding email from "customer relations". When will I ever get an answer to this complaint! The worst airline going! At least you know what to expect from Budget Airlines. You are worse, but profess to be better!

@BBCNews If this is available it should be given to every existing breast cancer patient immediately. There is no reason except pharmaceutical profiteering not to do this. Prevention is always better than cure and I am sure will save the NHS millions.

Breast cancer: New blood test can predict return, researchers say bbc.in/3xb7zgO

@British_Airways As my post says I did 42 days ago. Having been told they would contact me directly and still they haven't or responded to my complaint. How is 42 days acceptable to wait for a response?

@Rooksy Hi Claire. If you have submitted a case and received an eight-digit case reference number, our Customer Relations team will get back to you as soon as they can. We can't provide a timescale, but this link may help: ukprepin.custhelp.com/app/answers/de… PhilGW

@AlternativeMUFC Well if I wasn't depressed before, I am now! 😭

@mufcshirts It's pathetic. Why must we all suffer. Bloody silent now though isn't it?!?! Famous atmosphere my arse!

@mufcshirts I said exactly the same. Scared of offending the eternally offended!

@British_Airways Seems to me contact is to tell customers you are busy as that is all I get from Customer Relations to. Just don't overbook flights and maybe you wouldn't be so busy all the time.

@Rooksy We're not ignoring you, Claire, we've been very busy, but we're sorry for the delay in our last response. As we've mentioned we're not able to assist further via this contact channel, and our Customer Relations team will be in touch. Kelly

@British_Airways can you please explain how there is no way to speak to a person when you have a complaint? I have been told to wait at least 28 days for a response & can't speak to anyone as there is no number for customer relations. How is that customer relations then? POOR BA!

@British_Airways Great to see Kelly is adopted the standard BA stance of ignoring the customer.

@British_Airways And this will help resolve the issue or do absolutely nothing and I will continue to be ignored by "customer relations"? I think we know the answer to that.

@British_Airways How is that acceptable? And how is 28 days reasonable. If I owed BA money I am sure you wouldn't wait 28 days to receive it. How can a customer not speak to customer relations? It's nonsense. But now what I expect from BA.

@Rooksy Hi Claire, unfortunately, our Customer Relations team don't currently have an inbound phone operation in place. You will need to wait for a member of the team to review your claim, and they'll then reach out to you directly, via email in the first instance. Kelly