Rory Sutherland
31.4K posts

Rory Sutherland
@rorysutherland
Vice Chairman, Ogilvy Group The Spectator's Wiki Man.



Bought a fancy end-of-bed fan before the London heatwave began and - honestly - this is the single greatest purchase of my life



@rorysutherland Ibstock brick launched a carbon neutral brick factory, they felt they would be able to demand a 20% premium on the products. Guess what the customer didn’t agree and they had to drop the prices to the standard rates



The weirdest thing about the “europoor no AC” discourse is that there is AC everywhere in Southern and Eastern Europe so this is obviously not a financial issue. It is an ideological issue in Northwestern Europe, which is admittedly even funnier.









@rorysutherland Brilliant Shor survey...



Whoever decided self check-in and bag tagging for biz class was a good idea should be shot. Employing huge swathes of staff to train customers how to do their jobs is inexcusable in the hospitality industry. Management consultant thinking is poison

Did the customer ever ask for this? open.substack.com/pub/creditwort…










