Ryan Nichols

Everyone's a data person now. Introducing Atta, the AI that helps you run your business. Connect your data. Ask why churn is spiking. Atta doesn't just give you a chatbot answer. It builds a gorgeous interactive analysis with the deep cuts you care about. Business analysis just got personal. Warm intros only. Founders, ask your VC for an invitation. 😉

Introducing Einstein Service Agent on Salesforce's new Agentforce Platform! Experience intelligent customer support with seamless collaboration between digital & human workers for rapid case resolution. 🔹 Seamless transfer & human handoffs across all channels 🔹 No writing conversational trees 🔹 Reads text, images, audio/video 🔹 Omni-channel transfer & human handoffs 🔹 Acts across sales, service, marketing, & commerce 🔹 Hybrid keyword & vector search 🔹 Extensible low-code tools 🔹 MuleSoft for cross-system actions 🔹 Real-time, harmonized data with Data Cloud See it at Dreamforce 2024! Now everyone is an Einstein. ❤️

6th @Salesforce State of Service Report is out. #AI and #automation may present solutions for agents who spend just 39% of their time servicing customers amid internal meetings, administrative tasks, and manually logging case notes @rynnic sforce.co/4bb59xj

Great take from @McGeeSmith on our launch: "The one I find the most immediately useful to businesses is Generative Knowledge Creation. It allows contact centers to build their knowledge base by automatically creating articles from customer conversations." nojitter.com/ccaas/enterpri…

"With Gen AI, agents don’t need to read all 10 pages of the policy. That means less time that customers spend waiting and more time for agents to focus on building those relationships.”

Great interview by @McGeeSmith of Danielle Joiner McPherson @Deta “People fly Delta because of our people. And Gen AI can’t replace the people on our planes. But our contact center agents are still hunting and pecking for information. We’re using Gen AI to help..."

Excited to be at #EnterpriseConnect sharing today's launch of @ServiceCloud 's AI + Data-powered Contact Center: Expanded conversation mining, knowledge generation, article recommendations, and more....

I recently had the opportunity to share some thoughts on the latest AI-driven innovations in @ServiceCloud with @Sudipto_Martech. @Salesforce is redefining how service teams support their customers w/ the help of #AI. Check out my full Q&A on @AiThority: ctt.ec/b60dy

.@Grubhub is consolidating its tech stack with @salesforce. @ChainStoreAge shares how the on-demand delivery provider has saved $1M to date by doing so: chainstoreage.com/grubhub-stream…

There's so much need for immediate relief to thousands of families affected by last weekend's horrific terrorist attack on Israel and the ensuing war in Israel & Gaza: alternative housing, basic equipment, medical & mental well-being etc. Join us in supporting United Hatzalah and Save The Children. israelrescue.org & savethechildren.org/us/where-we-wo…. May the One brings Peace bring Peace to All. ❤️

Another great moment: "We must retain the member of today and gain the member of tomorrow: My son couldn't care less about talking to anybody, he wants to do everything from the palm of his hand"

Amazing to hear AAA/ACG's COO/CTO Shahreh Abedi talk with @ServiceCloud 's @BrendaBown at #DF23 : "We are nothing if not known for our trust... We're making life easier for our agents so we can keep reducing that time of arrival."

This comment was after a video that shared Williams Sonoma's founding story and efforts to stay true to the "shopkeeper" experience, so was pretty well grounded

“When it comes to customers, there can be nothing 'artificial' about the experience. So as we use AI to improve the customer experience, we need to be completely authentic” Laura Alber CEO @WilliamsSonoma with @MarcBenioff @Salesforce @Dreamforce #DF23

Lights, camera, innovation. ✨ It's Service Keynote Day at #DF23. 🙌 Don't miss "Reimagine Service for the AI Era" LIVE in-person or on Salesforce+ today at 11 a.m. PT / 2 p.m. ET: sforce.co/3sY6vKJ

Exciting step forward in our quest to bring the world of CRM & CCaaS together. It has been great working with Olivier and the team at @Genesys.... congrats!

@khemaridh Willy Wonka and the Chocolate Factory

What’s your favorite piece on Hedonic Adaptation?

Service agents no longer have to spend time finding answers and crafting responses — #ServiceGPT does that for them! Watch Service Replies, auto-generated personalized responses based on real-time data, in action. ⬇️ P.S. You can start using it today 😉: sforce.co/3Qmpw38

@singhns @khemaridh The tough moment was saying the intuitive "no" and getting the innocent "why did you say no dad?" All my explanation felt hollow, so I started carrying subway gift cards...

@rynnic @khemaridh what did you ultimately decide? (on panhandling) How did it vary by age?

How do you model generosity for young kids? (Particularly interested in financial generosity.)