Scandinavian™||Complaints.claim

@Sakublume Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

@SAS ich brauche bitte dringend Hilfe wegen der kurzfristigen cancel BER-ARN.

@Tacoguy128 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

@SAS I still haven’t heard back about my suitcase and it’s been 1.5 weeks

@sri_kumar Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

@AkbarOsman5 Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

@SAS Hi SAS, I need a contact channel to request proof of travel for a completed flight. Online Forms don’t allow sufficient detail. Could you please guide me? Thanks.

We’re expanding our longhaul network for Winter 2026/27! Fly direct from Copenhagen to Dubai (daily) and Phuket & Krabi (2–3x weekly). Dubai returns for the first time since 2011, and Thailand gets brand-new nonstop connections. ▶️ bit.ly/4k29XdO

@jwotravelexpert Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

@bsoner Hello, I'm sorry to hear you're experiencing issues. Let's get this sorted out ASAP! Could vou follow back and provide the detail about the problem? l'lI do my best to resolve it quickly. Thanks for your patience Tavlor-Edwaro

@SAS Your customer support is an absolute disgrace. I’ve wasted 145 minutes—yes, 145 minutes—waiting for agents like Devine, Amanda and Queen, only to find out they are completely useless.

@davidamunday Hello, I'm sorry to hear you're experiencing issues. Let's get this sorted out ASAP! Could vou follow back and provide the detail about the problem? l'lI do my best to resolve it quickly. Thanks for your patience Tavlor-Edwaro

@SAS @SAS Hi, I've tried your chatbot but it can't help. I've looked through the forms and there's nothing relevant. Can you suggest which is the best route to solve this?

@SAS Hi, I've tried a few times over the last few weeks to join EuroBonus but keep getting this message. Can you help?

@Goodoldjim Hello, I'm sorry to hear you're experiencing issues. Let's get this sorted out ASAP! Could vou follow back and provide the detail about the problem? l'lI do my best to resolve it quickly. Thanks for your patience Tavlor-Edwaro

@SAS flightSk502from LHR has kept passengers on board with total confusion over technical issues. Why on earth haven’t your crew offered the choice for passengers here to disembark. Communication is terrible.

@comfyduckie Hello, I'm sorry to hear you're experiencing issues. Let's get this sorted out ASAP! Could vou follow back and provide the detail about the problem? l'lI do my best to resolve it quickly. Thanks for your patience Tavlor-Edwaro

@CShouka Hello, I'm sorry to hear you're experiencing issues. Let's get this sorted out ASAP! Could vou follow back and provide the detail about the problem? l'lI do my best to resolve it quickly. Thanks for your patience Tavlor-Edwaro

So @SAS wont refund or transfer outbound checked baggage to inbound, even if added because their UI is misleading. Looks like I'm stuck with an extra outbound bag :) Looking for some ideas for the most annoying things I can check in and then leave at the airport

@blairplez Kindly follow back and send a DM with your Reachable Phone number, Email address and Reference number we assist you further. Thanks

@SAS @fly_SASAirline I was on hold with for over 45 minutes waiting to get an answer about a flight booking I was about to make for business class for 2 people, and in that time the price went up by $400. So you just lost two customers.

@kojo9t Kindly follow back and send a DM with your Reachable Phone number, Email address and Reference number we assist you further. Thanks

@vflosierra @SAS How unreliable are you @SAS?! You’ve delayed my son’s luggage on flight SK526 on 14/1/26 and have gone radio silent on returning it. Phone lines aren’t working & it’s an expensive lost work day to travel back to Arlanda. How are you going to return his luggage & compensate him?

Closing out 2025 with strong results! We were ranked the 3rd most punctual airline in the world and 2nd in Europe for the full year, according to Cirium. Punctuality and reliability are at the heart of what we do - thanks to our amazing teams and loyal customers.

@el5500 Hello! I’m really sorry to hear that you’re feeling this way. Your feedback is important to us, and we’d like to understand your concerns better. Thank you for reaching out! Kind regards, Kay.

@SAS flies CPH - IAD 10JAN25. How can I speak to a human to find lost baggage. No one answers your phone lines.

@Jahvroski Hello! I’m really sorry to hear that you’re feeling this way. Your feedback is important to us, and we’d like to understand your concerns better. Thank you for reaching out! Kind regards, Kay.

@SAS the agent told me it would take 3 days max to get a refund for my hotel expenses due to a flight interruption in my itinerary it has been a month and still nothing.