Jason Fried@jasonfried
THE BIG REGRESSION
My folks are in town visiting us for a couple months so we rented them a house nearby.
It’s new construction. No one has lived in it yet. It’s amped up with state of the art systems. The ones with touchscreens of various sizes, IoT appliances, and interfaces that try too hard.
And it’s terrible. What a regression.
The lights are powered by Control4. And require a demo to understand how to use the switches, understand which ones control what, and to be sure not to hit THAT ONE because it’ll turn off all the lights in the house when you didn’t mean to. Worse.
The TV is the latest Samsung which has a baffling UI just to watch CNN. My parents aren’t idiots, but definitely feel like they’re missing something obvious. They aren’t — TVs have simply gotten worse. You don’t turn them on anymore, you boot them up.
The Miele dishwasher is hidden flush with the counters. That part is fine, but here’s what isn’t: It wouldn’t even operate the first time without connecting it to an app. This meant another call to the house manager to have them install an app they didn’t know they needed either. An app to clean some peanut butter off a plate? For serious? Worse.
Thermostats... Nest would have been an upgrade, but these other propriety ones from some other company trying to be nest-like are baffling. Round touchscreens that take you into a dark labyrinth of options just to be sure it’s set at 68. Or is it 68 now? Or is that what we want it at, but it’s at 72? Wait... What? Which number is this? Worse.
The alarm system is essentially a 10” iPad bolted to the wall that has the fucking weather forecast on it. And it’s bright! I’m sure there’s a way to turn that off, but then the screen would be so barren that it would be filled with the news instead. Why can’t the alarm panel just be an alarm panel? Worse.
And the lag. Lag everywhere. Everything feels a beat or two behind. Everything. Lag is the giveaway that the system is working too hard for too little. Real-time must be the hardest problem.
Now look... I’m no luddite. But this experience is close to conversion therapy. Tech can make things better, but I simply can’t see in these cases. I’ve heard the pitches too — you can set up scenes and one button can change EVERYTHING. Not buying it. It actually feels primitive, like we haven’t figured out how to make things easy yet. That some breakthrough will eventually come when you can simply knock a switch up or down and it’ll all makes sense. But that's at least 20 years down the road.
It’s really the contrast that makes it alarming. We just got back from a vacation in Montana. Rented a house there. They did have a fancy TV — seems those can’t be avoided these days — but everything else was old school and clear. Physical up/down light switches in the right places. Appliances without the internet. Buttons with depth and physically-confirmed state change rather than surfaces that don’t obviously register your choice. More traditional round rotating Honeywell thermostats that are just clear and obvious. No tours, no instructions, no questions, no fearing you’re going to do something wrong, no wondering how something works. Useful and universally clear. That’s human, that’s modern.
