Fredrickson Lawson Lufthansa supervisor

@AlmalibreDios Hello,Thanks for reaching out to us. We really apologise for such a terrible experience. We kindly invite you to submit an official claim, kindly follow back and share your reachable number via our Dm so that we can follow up with you. Thank you

@lufthansa @Lufthansa_DE Ich denke,sie sollten mich entschädigen. Ich bin im Hostel Barrier ohne Kleidung, ohne Zahnpasta oder Zahnbürste,ohne meine dringendsten Medikamente, ohne das Nötigste.Und mein Koffer hat keinen Schlüssel Und ich merke, dass ich in Fr EINDRINGEND gefragt habe, WO IST MEIN KOFFER.

@Lufthansa_DE @lufthansa Quedó mi maleta en Frankfurt.. No llegó a Madrid. Estoy sin ropa, sin lo necesario. No ofrecen indemnización.. Me dan un teléfono que no responde. ¿ Sirve de experiencia? SI

@RossNeil87 Hello,Thanks for reaching out to us. We really apologise for such a terrible experience. We kindly invite you to submit an official claim, kindly follow back and share your reachable number via our Dm so that we can follow up with you. Thank you

@lufthansa it has now been 4 weeks since I put in my cancelled flight compensation claim and I have also emailed you since then with no response. Sort it!

@jameserwilk Hello,Thanks for reaching out to us. We really apologise for such a terrible experience. We kindly invite you to submit an official claim, kindly follow back and share your reachable number via our Dm so that we can follow up with you. Thank you

@XSophieingram Hello,Thanks for reaching out to us. We really apologise for such a terrible experience. We kindly invite you to submit an official claim, kindly follow back and share your reachable number via our Dm so that we can follow up with you. Thank you

@lufthansa @mrmarkhayter It was myself that was mistreated on board this flight. Can you ensure that I am contacted. My severe allergies were completely ignored, and I felt discriminated against by the crew's lack of concern. Passengers with medical needs deserve respect and proper care, not negligence.

@lufthansa absolutely disgusted with your service and attitude towards people with serious nut allergies. Being told on your flight from Tunisia to Frankfurt that you won’t make announcements and will still sell nuts and staff being arrogant , rude and stubborn. Lh1323

@wojtekgastro Hello,Thanks for reaching out to us. We really apologise for such a terrible experience. We kindly invite you to submit an official claim, kindly follow back and share your reachable number via our Dm so that we can follow up with you. Thank you

@FrankRGardner This is horrible. Unfortunately other airlines are not better. My parents travelling with @Lufthansa in Dec 2022 did not receive wheelchair asssitance at Newark airport upon landing from Frankfurt. My complaint was ignored.

Wow. It’s 2024 and I’ve just had to crawl along the floor of this LOT Polish airline to get to the toilet during a flight back from Warsaw as “we don’t have onboard wheelchairs. It’s airline policy”. If you’re disabled and you can’t walk this is just discriminatory.

@FaetteKroete Hello,Thanks for reaching out to us. We really apologise for such a terrible experience. We kindly invite you to submit an official claim, kindly follow back and share your reachable number via our Dm so that we can follow up with you. Thank you

@ESL_AdamJP85 Hello,Thanks for reaching out to us. We really apologise for such a terrible experience. We kindly invite you to submit an official claim, kindly follow back and share your reachable number via our Dm so that we can follow up with you. Thank you

The friendly @lufthansa team remembered my delay flying back home from Riyadh in August. The purser to Atlanta just came to me, apologized and gave me an internet voucher for the flight. Just a small detail but it makes me feel like a valued customer. Thank you!

@a_vmani Hello,Thanks for reaching out to us. We really apologise for such a terrible experience. We kindly invite you to submit an official claim, kindly follow back and share your reachable number via our Dm so that we can follow up with you. Thank you

@lufthansa Already done on 16.07.2024. Your Customer Support simply expressed regret. The reply was routine in nature, aimed at covering up inefficiency with audacity and arrogance. What was the action against the rogue staff, who, in my view has been selected without any background checks?

@lufthansa check-in counters in Delhi are manned by rogue elements, who harass and humiliate valued customers due to unprofessionalism, coupled with the rudeness that is characteristic of Delhi. To obtain boarding pass, Visa is not enough. More docs are being insisted upon.

@nickmicheli12 Hello,Thanks for reaching out to us. We really apologise for such a terrible experience. We kindly invite you to submit an official claim, kindly follow back and share your reachable number via our Dm so that we can follow up with you. Thank you

@lufthansa So how do I get my luggage? Cause yesterday we gave all the info to the attendant at the Rome airport. Our luggage got there yesterday at 6pm. But had not moved since then?!?!

@lufthansa next time your gate agent asks me to check a bag at the gate, make sure it gets on the plane I’m on, yeah? Bag was totally acceptable for the first leg of my trip, and now you guys have to get it to us half a country away. #lufthansa

@karlson_jon That’s certainly not what we like to hear. We pride ourselves on giving 100 percent every day to ensure that our Customers’ needs are being met, and we regret any disappointment. Please follow back and DM us your reachable phone number so we can follow up with you.

@lufthansa No bags, no customer service, no compensation. This airline truly sucks

Lebkuchenherz, roasted almonds, or pralines – which sweet treat is your favorite onboard? Let us know! #Lufthansa #Oktoberfest

@M_Leino That’s certainly not what we like to hear. We pride ourselves on giving 100 percent every day to ensure that our Customers’ needs are being met, and we regret any disappointment. Please follow back and DM us your reachable phone number so we can follow up with you.

@lufthansa I understand this, but it does not justify time spend or the fact that your own process has issues. It is over six months now.

@lufthansa Six moths ago: "we will compensate amount of 600.00 EUR" After that several emails asking same attachments and bank account numbers. It's like who's going get tired first. LH customer service has turned to general joke with colleagues. "Feedback ID 39329542"

@ItzCandyRox That’s certainly not what we like to hear. We pride ourselves on giving 100 percent every day to ensure that our Customers’ needs are being met, and we regret any disappointment. Please follow back and DM us your reachable phone number so we can follow up with you.

@SoozleMcDoozle @lufthansa This reminds me of a story I saw where someone’s old, frail mother was left in Frankfurt airport due to a delay and Lufthansa wouldn’t even provide a wheelchair 🙃

@aitziberurtasun Hola, disculpe las molestias causadas, síganos y comparta su número de teléfono accesible a través de DM para obtener más ayuda. Gracias. ^

Pero @lufthansa ha decidido que no me corresponde ninguna indemnización porque el aeropuerto de Tel Aviv estaba bajo una situación "políticamente conflictiva" Tres vuelos cancelados y ninguna solución pese a conseguir volver con otra compañía desde el mismo aeropuerto. #Palestina

@tweenitz That’s certainly not what we like to hear. We pride ourselves on giving 100 percent every day to ensure that our Customers’ needs are being met, and we regret any disappointment. Please follow back and DM us your reachable phone number so we can follow up with you.

בוטלה לננו הטיסה ליפן וקיבלנו מייל שדורש להתקשר לשירות לקוחות כדי להסדיר את זה (למרות שכאילו לכו תדעו מה האופציות) מפה לשם כמעט 3 שעות המתנה And counting @_austrian @lufthansa @FlySWISS

@GeertThorrez That’s certainly not what we like to hear. We pride ourselves on giving 100 percent every day to ensure that our Customers’ needs are being met, and we regret any disappointment. Please follow back and DM us your reachable phone number so we can follow up with you.

@lufthansa After DieselGate there is #LufthansaGate where @lufthansa withholds or gives false information on refunds @lufthansa @BILD @derspiegel @EU_Competition

Heut ist so ein schöner Tag!​ Lederhosen on, Dirndlschürzen tied, and our crew is ready to welcome you on board our first Trachten flight of the year. 🥨​ Osaka – here we come! ​🛫 #Lufthansa #Oktoberfest

@BMHadrys That’s certainly not what we like to hear. We pride ourselves on giving 100 percent every day to ensure that our Customers’ needs are being met, and we regret any disappointment. Please follow back and DM us your reachable phone number so we can follow up with you.

Where's my window @lufthansa ? Window seat fee for a seat without window, no complimentary snacks, no compensation for delay flight. I'm shocked!!!

@purina_a That’s certainly not what we like to hear. We pride ourselves on giving 100 percent every day to ensure that our Customers’ needs are being met, and we regret any disappointment. Please follow back and DM us your reachable phone number so we can follow up with you.

@lufthansa Not just delayed! Our flight was cancelled yesterday, we didn’t get help from your support and from your partners in the Venice airport. And now it’s again delayed. Feedbacks are not enough! Who will compensate this ruined vacation and damage done? @Lufthansa_DE @lufthansa

@lufthansa @Lufthansa_DE @staralliance our flight got cancelled yesterday, we spend 7h in a queue waiting for transportation and hotel until 2am, and yet again our flight is delayed! Will you do something about it? Our vacation is ruined, will you compensate all the damages?

@absdude6 That’s certainly not what we like to hear. We pride ourselves on giving 100 percent every day to ensure that our Customers’ needs are being met, and we regret any disappointment. Please follow back and DM us your reachable phone number so we can follow up with you.

🇮🇱AIRLINES TO ISRAEL: YOU BLOW UP PAGERS... WE CANCEL FLIGHTS Following reports of Israel’s alleged mass attack on Hezbollah using exploding pagers in Lebanon to kill several and injure thousands, Air France, Lufthansa, and British Airways have canceled all flights to Israel scheduled for tomorrow. Sources: News Cabinet

@christ4moi That’s certainly not what we like to hear. We pride ourselves on giving 100 percent every day to ensure that our Customers’ needs are being met, and we regret any disappointment. Please follow back and DM us your reachable phone number so we can follow up with you.

@lufthansa My connection to London from abuja was switched to Air Dolomiti, but my bag, containing perishable items and things of high emotional value, was not delivered. This is unacceptable. Please help locate my luggage ASAP! @mikeachimugu01 @NigeriaCAA

@ArbeloaJR That’s certainly not what we like to hear. We pride ourselves on giving 100 percent every day to ensure that our Customers’ needs are being met, and we regret any disappointment. Please follow back and DM us your reachable phone number so we can follow up with you.

Oktoberfest is nearing and our Avionic bottle is all dressed up for the occasion! 🥨 Enjoy the special Wiesn Edition design on all short-haul flights over 45 minutes. Same great taste, now with a festive twist! 🥂✈️ #Lufthansa #Wiesn