TELUS Support

Our Service Status site is a fast way to get info about maintenance, outages, and unexpected events impacting your services. Sign up for notifications if there’s an outage in your area, or even report an outage or event yourself! telus.com/status youtube.com/watch?v=7aI05W…

@TKrayt Hi TKrayt, real people here! Please send us a DM and we'll take a look.

@TELUSsupport I can't seem to contact anyone about an issue I have with a charge coming from an account that shouldn't be used. Telus has been charging me roughly $80 a month for 18 months and I have no idea why and can't seem to talk to a real human. Please reach out.

@Social_Moi Apologies for the wait over the phone. If you need any assistance in the future, please don't hesitate to reach out to us here as well.

.@TELUSsupport, I was on hold for over ONE HOUR, transferred TWICE because, your contact # is in ONTARIO & they can't help with ALBERTA accounts! Then it took ONE HOUR for your agent to offer me a loyal customer deal, he kept putting me on hold. I think you need more staff. 🤦🏻‍♀️

@La_PsyChiq Hi! How can we help you? We're here if you have any questions or concerns. twitter.com/messages/compo…

@nestapendragon @Rogers Don't look at me...I get 𝘮𝘺 terrible customer service from @TELUS

As a country (Canada) I feel like we need to do something about how bad @Rogers customer service and tech support is. It is beyond unacceptably bad. I feel like this is practically a national issue.

@kuunaltandon We’d like the opportunity to look into what happened and see if there’s anything we can do to help. Please send us a DM. twitter.com/messages/compo…

@TELUS Hi , I'm currently abroad and locked out of my account due to 2FA SMS verification. My registered credit card expired, and I need to clear my outstanding bills urgently. Can you please assist me via DM? Thanks."

Dance break 🦔

@LindsayWiebeRD Hi Lindsay! We're sorry to hear your grandpa's phone was cut off without notice. Can you send us a PM so we can look into what happened and get his service restored immediately? twitter.com/messages/compo…

@TELUSsupport @TELUS cut off my grandpa’s phone without notice. Better get it fixed before I file a bigger complaint than social media.

@abassade We’re sorry to hear about your experience. We’d love the opportunity to make things right. Please send us a PM with more details so we can assist you. twitter.com/messages/compo…

Another appointment another failed effort and broken promises After 2 months without internet !! @TELUSsupport @TELUS this is what you call service? @CBCNews @CTVNews @GlobalNews - this is what Canadians deal with from big telecoms every day. #TELUS #CCTS #ConsumerRights

@TELUS @TELUSsupport 7 weeks. No home internet. Multiple technicians sent. Multiple excuses given. Zero results. This is completely unacceptable. I moved to a new address & your team has failed to install internet EVERY single time. How is this okay? #FixThisToday #TELUS

@Gobo_Fraggle We’d like the opportunity to look into what happened and see if there’s anything we can do to help. Please send us a DM if you’re open to it. twitter.com/messages/compo…

@TELUSsupport I am in PEI currently and keep getting an H18 error when I try to call a particular number. My wife is also on Telus mobility and has the same problem

@bshynk Please DM us here! twitter.com/messages/compo…

@TELUSsupport DM me

@TELUSsupport you guys are a joke!

@NumbersCruncher Thank you for the DM Marika, we've sent you a reply.

@TELUSsupport Any update yet?

@TELUSsupport My landline is dead again this week. I have spent 2 hours on chat with a bot. I want to speak with a live person, please.

@JohnsonAtj226 We'd certainly hate to see you go Andrew, have you had a chance to check out offers and promos available to you via your online account or the My TELUS app?

@Social_Moi @TELUS Thank you for reminding me that I should be shopping around too.

Question : How much are you paying for Internet per month and who's your provider? I'm with @TELUS and pay $99! I'm looking for a better deal.

@Yeegrek While that is a TELUS number, it can be spoofed. If you like, send us a DM and we'd be happy to check further into the call and your account for any relevant notes.

@TELUSsupport Speaking of which, I got a call claiming to be from Telus EPP. 1-833-896-0431, is that legit?

From number spoofing to toll fraud, scams over the phone are as prevalent as ever. Learn more about how you can protect yourself from these scams here: forum.telus.com/t5/Neighbourho…

@NumbersCruncher Gotcha, please send us a DM so that we can investigate this further and look into connecting you with the right team.

@TELUSsupport Yes. I have a message on my handset - Check tel line- just like last week. A tech came out and fixed it-ut not good enough I guess. I don't have anothe hpone for anyone to call me. I only have a non-working landline. Last week a live person came on chat now- nothing - just a bot.

@jnbella Hi Jan, you can alternatively also check out offers and promos available to you via your online account and the My TELUS app.

@Social_Moi @TELUS I have internet 75 and with promotion I pay 65 a month. My contract ends next year but I’ll shopping around before it ends. You literally have to threaten to cancel services to even get a decent discount or price. We are so limited to our options which sucks.

@GracieLouFree10 Our apologies for the disruption in services and we have replied to your DM.

@TELUSsupport Optik TV keeps cutting out, saying ‘Television signal has been lost.’ I’ve tried all of the ‘fixes’ and it keeps cutting out. Are there known issues going on in Vancouver right now?

@chander1215 Hey Chander! That definitely shouldn't be happening if your account is closed. Mind sending us a PM and we'll look into this right away and get it sorted out. twitter.com/messages/compo…

@TELUS @TELUSsupport @TELUSBusiness Hello telus team i have closed my phone no 8259820600 where i did not have any contract with Telus and I closed my number on 14-04 2026 and still getting bills for every month. can someone help me plz. i cant call or login to telus anymore

@irishdancergirl Hi! We hear your frustration with the cancellation process. You can reach our loyalty team at 1-855-595-5588 during business hours to cancel, or you can PM us here and we can help guide you through the options available. twitter.com/messages/compo…

Why is it so hard to speak to a human at @TELUS @TELUSsupport . How does a business not have a customer support phone number listed on their website . So frustrated . Just want to cancel my services now. So annoyed !!!!

@JustinRMelville Hi Justin! We hear you and completely understand your frustration. Our team is here to help speed this process up for you. Please send us a PM so we can look into your options right away. twitter.com/messages/compo…

The @TELUS process for service cancellation has to be borderline illegal. What do you mean I have to wait for a callback (during "office hours") to cancel my internet plan? What year am I in @TELUSsupport cc @CRTCeng @luke_lafr

June is almost here, so you know what that means. Another month full of awesome new shows and movies to check out! Let's see what's streaming on Optik next month, as well as what we're hooked on now! forum.telus.com/blog/n_blog/st…