Lucy Bell

@British_Airways Hello?????

@ThePantryMaid Hello Lucy, we've passed your details to our Executive Club team now. They'll look into this for you and contact you directly if there are any issues. Soph

@British_Airways I have and you still haven’t got back. Shocking customer service.

@ThePantryMaid Hi Lucy. Please could you DM us with your booking reference and Executive Club account number? Ben twitter.com/messages/compo…

@British_Airways Why haven’t you got back to me? This is ridiculous. I am going to lose these points and I will be so angry!

@British_Airways It’s almost been 3 months. If I don’t get the points soon I will lose them and then I will be extremely annoyed as it will make the difference of me getting gold or not this year. Please can you hurry up and get back to me!

@British_Airways I did and you didn’t reply.

@_ashawndabney Me until today! Finally got it.

@SoloStove please could you help me your website doesn’t seem to be working correctly and I would like to request a vat receipt

@British_Airways I have!!! Now give my money back!

@ThePantryMaid Hi Lucy, Send us your booking reference via DM along with as much information as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. We may need to ask you a few more questions for data protection. Khira twitter.com/messages/compo…

@British_Airways I’ve been waiting weeks for my refund on flights that you cancelled. How much longer must I wait please?

@BBCNews just watching your piece on plastic waste. fishing nets account for 45% of plastic waste in the ocean.

@British_Airways you cancelled my flight from Bangkok in January, why is it still showing in my app? Are the flights back on??

@squeezyjohn He’s a C U Next Tuesday. All there is to it.

The rules of #COP26 state that participants must wear a mask indoors except when eating, sitting in offices or sitting in a negotiation unless medically exempt … so how do you explain this?

@Haggis_UK Sitting right next to him you stupid c**t

Boris Johnson tries to explain why he wasn't wearing a mask while sitting next to Sir David Attenborough. 🤦 #COP26

@AmazonHelp What do you mean check my email? I am checking my orders in my account and can’t see the matching amounts for quite a few orders, amounting to over £300 so far

@ThePantryMaid Oh no! We're very sorry to hear this! Have you had a chance to check your e-mail for correspondence from our Account Specialists? Please let us know. We're here to help. -Dawn

@amazon I think someone us hacked my account. Why do you have no option to contact customer services on your website, it’s appalling. What do I do about this apart from change my password?

@glastonbury @coldplay @Damonalbarn @george_ezra @HAIMtheband @idlesband @JorjaSmith @TheRealKano @michaelkiwanuka @roisinmurphy @wolfalicemusic What a load of shite. Bought 2 tickets, neither one worked.

#LiveAtWorthyFarm is TONIGHT! PREMIERES at 7pm BST (with encore screenings on Sun 23 May) FEAT @coldplay @Damonalbarn @george_ezra @HAIMtheband @idlesband @JorjaSmith @TheRealKano @michaelkiwanuka @roisinmurphy @wolfalicemusic & more… GET YOUR TICKET worthyfarm.live

@FCUK please can you provide me with a vat receipt for an order?

@TheMissAP I placed an order about 6 weeks ago and still haven’t received it. I have emailed about 4 times and rang 3 times and still no help. Absolutely shocking customer service. Never buying from you again.

@Dyson I’m still waiting for you to send me a new battery, can you tell me when I might get it please? Terrible service. What’s the point in having a guarantee if you can’t fulfill it?