Travelodge UK

This is our official & only UK X account with the blue, verified check mark. If you're in any doubt whether a contact or comment from us is genuine, please avoid engaging with it. It could be a social media account or individual posing as Travelodge. Further advice and guidance on our website: bit.ly/4g59ILE

@InvincibleWheel Hi There, I can confirm that The customer services management have replied this morning via email to you.-Lynette

Hey @TravelodgeUK , I’m supposed to have had an e voucher within 48 working hours of this, and contact from the Priority team, currently have had neither! What’s going on?

@57b98320a84c42c Hi Daniel, your case reference number should start with ‘15071-’ then followed by 7 more digits. For example ‘15071-1234567’. Are you able to privately message us with this number? - Jade twitter.com/messages/compo…

@TravelodgeUK 15071

@TravelodgeUK Hi, I received an eVoucher (T3784854, £20.00) that isn't showing on my My Travelodge account. I called your team and was told it was an "old email template" — not acceptable. I've also emailed but had no response. Please can you resolve this? Thanks, Daniel

@Bobbit1968 Hi Robert, we are sorry to hear this. You should have received a case reference number starting "15071-". Could you please DM us with this number? - Jade twitter.com/messages/compo…

@TravelodgeUK I emailed your CEO & customer service but no reply I’m the father of the bride staying at Maidstone in may. I’ve already paid for 12pm early checkin but need just 1 hr of human decency to change into my wedding suite for 11am, as taxi is booked for 12 to the wedding

@TheSuitUK Hi Alex, we're very sorry to hear of this poor experience. We'd like to invite you to speak with our CS team regarding this. Please contact them on the page below with the details of your complaint and they'll be able to assist. travelodgesdo.my.site.com/support/s/cont… - Jade

@TravelodgeUK Turns out she was just behind the sanctum door on a personal video call. Do you support this behaviour? Damn unprofessional and not the first time!

@TravelodgeUK Why is it every time I get to a Travelodge you want me to ring a premium rate number to get one of your staff? Where's the bell? Will you reimburse my call charges? #ripoff

Hi Andrew, we are sorry to hear you are unhappy with the outcome after speaking with our CS team. We kindly advise replying to the agent's last email and requesting for an escalation of the case. Our Senior management team will review this case and compensation currently offered - Jade

@TravelodgeUK Hi Jade. I’ve already contacted your customer service team and had laughable reply. Case number 15071-2852317. I expect a manager to deal with this professionally and to contact me directly.

@TravelodgeUK is this the sort of rooms you supply to customers at Eastbourne? 3 disgusting rooms then I walked out Room 1) Facies in the toilet. Room 2) Hairs in the shower tray Room 3) Pubic hairs on toilet, urine on floor and hair. Appalling customer service response.

@arch1371 Hi Colin, we're very sorry to hear of this poor experience. We'd like to invite you to speak with our CS team regarding this. Please contact them on the page below with the details of your complaint and they'll be able to assist. travelodgesdo.my.site.com/support/s/cont… - Jade

@TravelodgeUK hi, you got to be better than this , central London , H&S as well as how it looks

@tonycjones Hello, we can see that this case has been picked up by the relevant team who are investigating further. They will be in contact with you as soon as possible and we thank you for your patience. - Lynette

@TravelodgeUK Submitted a serious safety complaint on 21st April — 7 days ago — and still no real response. Bathtub detached from wall while I was showering at Hellingly. Grab rail also failed. Staff moved me to another room. Cases #15071-2847845 and #15071-2851610. Please respond

@PaulBir68748399 HI There, I can see your cases is being looked into and the advisor with be in contact today.- Lynette

@TravelodgeUK can someone reply to my DM please regarding missing refund

@FoxyToonz12 Hi There, please can you provide what hotel you are located and then we will inform the hotel team?- Lynette

I'm stuck in an elevator at @TravelodgeUK

@JRiley1997 Hi There, please DM us the email address used to make the booking with the booking dates, location and name on the booking for us to locate this for you?- Lynette

@TravelodgeUK you recently cancelled my booking with only 8 days notice. I was offered a transfer or refund and opted for transfer. I have not heard back about this in 3 days, including phoning hotel. I need to know whether I now have to book (now at higher price) another hotel.

@AmyLovick Hello, you should have received a case reference number starting "15071-". Could you please DM us with this number? - Lynette

@TravelodgeUK I have filled out a complaint form on your website yesterday. Due to the seriousness of this complaint involving one of your staff members, I want this escalated.

@Megan_Pumfrett Hi Megan, please may you DM us with your booking confirmation number so we can check this with our Hotel Booking Support team? - Jade twitter.com/messages/compo…

@TravelodgeUK Not a complaint just want a response about what is being done with my booking :)

@TravelodgeUK can you reply to my DM please about my cancelled hotel

@nikkigray84 Hi Nikki, we're very sorry to hear of this poor experience. We'd like to invite you to speak with our CS team regarding this. Please contact them on the page below with the details of your complaint and they'll be able to assist. travelodgesdo.my.site.com/support/s/cont… - Jade

@TravelodgeUK booked a room 2months ago, check-in to find you’ve re-sold the room and we’ve got nowhere to sleep. Is it legal to take money twice for a service you can’t provide!

@Kez2397 Hi Kerry, we are sorry to hear of this poor experience. You should have received a case reference number starting "15071-". Could you please DM us with this number? - Jade twitter.com/messages/compo…

@InvincibleWheel @TravelodgeUK I booked an accessible room for my brother over Xmas - he arrived Xmas eve at about 4pm to find no accessible room. He was unable to shower. When I complained to @Travel_Lodge I was told that he’d used the room so only a partial refund. Very poor - won’t use again

When you book an accessible room OVER 2 MONTHS in advance, and then on check in day your @TravelodgeUK call to say there are no accessible rooms left and can they move you to a standard room/do you actually need the accessible room 🙄

@Shay_to_B Hello, we're very sorry to hear of this poor experience. We'd like to invite you to speak with our CS team regarding this. Please contact them on the page below with the details of your complaint and they'll be able to assist. travelodgesdo.my.site.com/support/s/cont… - Jade

Well @TravelodgeUK last night was a disaster. The noises from above us sounded like a pitch invasion in the 95th minute of the Rochdale vs York game! I'm leaving today tired and feeling as hollow as a Dale fan who celebrated the title too early. 🏨📉 #RAFC #YCFC #Travelodge

@emjgray78 Hi Emma, thank you for bringing this to our attention. We'd like to invite you to speak with our CS team regarding this. Please contact them on the page below with the details of your complaint and they'll be able to assist. travelodgesdo.my.site.com/support/s/cont… - Jade

@TravelodgeUK Just arrived to check in at Bristol Mitchell Lane having already been in once today, to be told our room has been sold to someone else. The hotel is full!!!! Absolutely disgusting!!!!

@alltimeleanne_ Hi Leanne, we are sorry to hear you are having trouble adding early check in to your booking. Please may you DM us with your booking confirmation number so we can further assist you - Jade twitter.com/messages/compo…

@TravelodgeUK I’m trying to add early check in to a booking, I’ve selected it but it’s not giving me anywhere to pay?