TruStage

Say hello to TruStage™ (formerly CUNA Mutual Group)—and to brighter financial futures for all. With nearly a century of strength and expertise alongside innovative new offerings, we've got you, your members, customers and clients covered. Learn more bit.ly/3qz13Nj

@IspdudeSteve1k @WSJ Hi Steve, we saw your comment and we'd like an opportunity to help. Could you please call us at 1-888-888-0376? One of our customer care team representatives will be able to help look into this. Thank you!

@TruStage @WSJ This company is a hoax. I have life insurance from 3 other companies and was looking for something to supplement them. I was declined due to a condition that I’ve had for over 50 yrs Don’t bother applying for this scam

Under half of #MiddleIncomeAmericans (46%) have met with a financial advisor, according to the latest TruStage Middle-Market Survey. To find out why and how to help those in the #MiddleMarket, read this @WSJ article by Chief Investment Officer Amy Cameron. bit.ly/4giQL8L

@Axlsgirl71 Hi Kristine. We saw your comment and we'd like an opportunity to help. Could you please call us at 1-888-888-0376? One of our customer care team representatives will be able to help look into this. Thank you!

@TruStage certainly not making this easy.. Zero communication. Poor experience.

@AustinSpomer Thank you for reaching out, Austin, we are here to help. If you are receiving direct mail from us and would like them to stop, please call us at 1-888-888-0376 for a customer service representative to assist you. Thank you!

@TruStage, nothing says "we truly care" like constantly receiving term life insurance policy offers on behalf of your father that's been deceased since May. Please stop.

@GVJim1984 Unfortunately, we no longer have the option for in-person policy assistance due to our hybrid working environment for our employees. Please send us a message by visiting trustage.com/my-account/con… or by calling our customer care team at 1-888-888-0376. Thank you!

@TruStage I am a TruStage customer. I went into the Waverly office at 2:00PM on 29Sept to try to find a live person to help me because I could not reach a live person via their 800#. Below is what I found.

Happy Veterans Day. To honor and recognize the services of all #Veterans, TruStage’s Veterans Employee Resource Group (ERG) recently held a #FlagRaising event for #VeteransDay. Please join us in showing appreciation to all those who’ve served our country.

@mmburnside2000 Thank you for reaching out. We understand your frustration and apologize for any inconvenience. Please call our customer care team at 1-888-888-0376, where one of our customer service representatives can assist you.

@TruStage get your website fixed every time I try to pay online or so kind of error occurring get your IT team replaced

@Jscc8563 Thank you for reaching out. We regret any inconvenience this has caused. Please call our long-term care administrator, CHCS, at 1-866-245-7133. A representative will be able to locate your account and help you with your questions. Thank you.

@TruStage @USAA Purchased long term care insurance from TruStage, AKA USAA. Met 90 day wait time. Antiquated system makes it a nightmare to get first check. Save money. Invest money. @TruStage @USAA bet you won't live long enough to collect. Thousands in, $0 out. Tick tock. @FTC

@strongman2011 Hi Oscar! At this time, TruStage does not have an app. However, we'd like to encourage you to visit trustage.com/my-account/cre… and create an online service account, where you'll be able to view your policy and make payments. Thank you!

@TruStage do you have an app ?

@Investorhire We're happy to know that! We appreciate the great feedback.

@TruStage I already spoke with you guys. I was immediately transferred to a supervisor who was very helpful. You have excellent customer service.

SCAM WARNING: I received a real bill from a company called @TruStage for a life insurance policy, that I NEVER took out. I absolutely have never taken out life insurance on myself, ever. This is a real company- I will be reporting and suing

@DavidHenderson @nfcu Thank you. We have shared the information with our Customer Care Team and they will be reaching out to you.

@WarWolf82521432 Thank you for your honest feedback. If you are willing to provide your name and telephone number, our Claims Team can review your file and reach out directly to you. To keep your personal information private, please send us a private message with your information. Thank you.

Your just gonna deny it again because it doesn't qualify under your ridiculous requirements, I already spoke to a supervisor and they told me there is nothing she can do but if I had stayed out of work for longer on purpose and collected unemployment for 6 months than they would cover my payments up to 3000 dollars....... make that make sense when I am asking for just at least 1 if not 2 payments.....

@TruStage how is it that you deny my claim for involuntary unemployment because I wasn't out of work for more than 30 days despite me losing 3 weeks of pay and not being able to cover my auto payment yet if I was receiving state unemployment for 3 months without a job you would cover the claims? So me doing the right thing and getting a job within 30 days (everyone is hiring on spot interviews... so if your going more than 30 days without employment more than likely it is on purpose... also fulfilling the obligation for looking for a job on unemployment isn't that hard.... so people receiving money gets covered by your insurance but those who really need it and didn't receive unemployment gets denied? Make this make sense?

@WarWolf82521432 We sincerely apologize for your experience. Please submit your dispute in writing for further review to TruStage, 2000 Heritage Way, Waverly IA 50677. Thank you!

I have spoken to them multiple times and keep getting denied despite me pointing out if I had stayed out of work ON PURPOSE and was on Unemployment for up to 6 months my car payments up to 3000 or more would be covered...... despite me receiving money from unemployment... but I did the right thing and found a job and didn't get paid for an entire month I get denied.... anyone who is on unemployment for more than 30 days is doing so on purpose and not really looking for a job...... so they get covered but me who is struggling didn't get unemployment didn't get a check for more than 30 days due to my new job pay period every 2 weeks gets denied.....

TruStage Compliance Solutions met with clients at the annual @hawthornriversw User Group to share regulatory updates and our product roadmap for continued enhancements to our integrated compliance technology to support #CreditUnions and #CommunityBanks. bwnews.pr/4fiI8L6

@Thunderwolfone Hi Charles. We understand your frustration, and would like to help. Could you please call us at 1-888-888-0376? One of our licensed agents will be able to help you search for options that best fit your needs. Thank you.

@TruStage what a joke this is so dam expensive 4 times higher than what i have all ready hard past for life and im leaveing my credit union if this is what they offer there not for me or even looking out for me at all

We’re thrilled to be included in the @Deloitte Wisconsin 75 list -- for the seventh year in a row! The list recognizes privately held, Wisconsin-based companies that contribute to the state's economy and support our #Communities. bit.ly/4eYuXz6 #Deloitte #Recognition

@Vinnyd62 Hello. We’d like to connect you with a team that can help resolve this, but to do so we need the policy owners’ name and phone number, or a claims number if you have it. To keep your personal information private, please send us a private message with this information. Thank you.

@TruStage @CunaMutual @CUNAMutualRD @CUNAMutualCares you provide atrocious customer service and support. I have a big problem that none of your snarky wise mouth support "specialist " can't and won't help. I am about to cancel my policy @NavyFederal you endorse this garbage

Happy #CustomerServiceWeek to everyone who brings our customer experience to life. Help us thank our frontline staff for their hard work helping our customers confidently make financial decision that work for them. We hope you enjoyed your week filled with fun activities!