U.S. Bank

Hello. Thank you for taking a moment to reach out to U.S. Bank. We understand you're having trouble accessing your accounts on the mobile app. Please try these troubleshooting steps, ensure your phone is up to date with the latest operating system and our app is updated to the most recent version. If the issue persists, please turn off your device for about five minutes and try again. For active troubleshooting assistance, you may call Online Support at 800-987-7237. Kindly. ^HJ

@usbank DOG WHY IS YOUR APP SO SHIT

@kathitwits Hello, Kathleen. Thank you for taking the time to reach out. We appreciate your feedback and use comments like yours when changes are being considered. Kind regards. ^Heather

@usbank when are you going to upgrade your app to allow Switch Account on iPad‼️‼️‼️‼️‼️😳😳😳😳😳

@kudasz Hello, Greg. Thank you for sharing your feedback. The controls you mentioned are in place as a security measure. We do appreciate that you reached out, as comments like these are used when changes are being considered. Thank you again. Kind regards. ^Heather

@usbank You block screen capture on Android app yet don't allow copy of balance. What gives you the right to control my data on my device?

We understand you didn’t receive the outcome you were hoping for. Application decisions are based on several factors, which may include FICO score, debt-to-income ratio, past credit performance, and loan-to-value ratio when applicable, as each application is reviewed individually using our qualifying criteria. We value your interest and hope you’ll consider giving us another opportunity in the future. Kindly, ^Nathan

I applied for a personal loan 25k dti under thresh, 802 score, no bad debts or late payments... ever... us bank would not approve me to consolidate my 2 ccs and p-loan (all us bank accts lol) to one loan. Been a cust for 11 years. Went to sofi today got 2% cheaper interest, and approved/funded in under 6 hours didn'teven ask me for pay stubs. I opened a checking and already set up my direct deposit. @usbank were breaking up.

I've been with @usbank for 2 decades at least. That will end this week. I will NOT keep my money with a bank that does something like this. As a veteran I will not tolerate my country being shit on in this manner. You disgust me @usbank. I promise my money will be removed by Friday. I'm done.

Hello. We’re sorry to hear that you’re having trouble accessing online banking. Please call our Online Banking Tech Support at 800-987-7237 so they can review your online profile and troubleshoot. If you need any additional assistance, please send us a DM with any additional details. Take care, ^Nathan

Hello, Hillary. Thank you for taking the time to contact U.S. Bank. We understand you are having a difficult time accessing your accounts online or via the mobile app. We certainly know the importance of having reliable products and services and want to ensure you receive the assistance you're needing. Our team would be glad to give you a call and discuss your concerns in more detail. To have a team member contact you, please send us a DM with your name, phone number and time zone. If immediate assistance is needed with your online or mobile account, please contact our Online Support team at 800-987-7237. All the best. ^Ray

@bangtanberriess We appreciate you sharing feedback. If you would like to discuss this further, a team member would be glad to connect with you. Please feel free to send a DM with your name, phone number, and time zone at your convenience. We look forward to your response. Kind regards. ^HJ

us bank after stealing $1300 from me

In Q2, we delivered record net revenue of $7.7B, our diluted EPS grew 22% over a year ago and fee revenue grew 13.2% over Q2 2025. Our results demonstrate continued momentum across our diversified business and meaningful progress toward our strategic priorities. #Earnings bit.ly/3SSKTNb

Hi there. Thank you for taking the time to share your feedback with us. We understand that your recent experience with our service team did not meet expectations, while inquiring about an unexpected fee. We welcome the opportunity to learn more about your experience. If you would like to discuss this further, a team member would be glad to connect with you. Please feel free to send a DM with your name, phone number, and time zone at your convenience. We look forward to your message. ^HJ

Is @usbank allowed to just change your account type and charging previously undisclosed fees? Asking for all customers with 15+ years old accounts who get treated like garbage by customer service.

Pride. Perseverance. Pure joy. U.S. Bank volunteers saw all three at the 2026 Special Olympics USA Games while supporting athletes, families and fans throughout an unforgettable week. @2026USAGames bit.ly/44q2kHp

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Hi there. We understand your recent experience with our service team did not meet expectations, and we welcome the opportunity to learn more. If you’d like to continue the conversation, a team member would be happy to connect with you. Please send a DM with your name, phone number, and time zone when convenient. We appreciate your feedback. ^HJ

Good morning, Nay. Thank you for taking the time to share your feedback. I want to assure you we're not trying to be difficult. The online block is placed as a fraud prevention. If you continue to have trouble logging in after the 48 hours, please feel free to contact our Online Support at 800-987-7237. Thank you. ^HJ

@usbank has the worse fraud system ever. They lock you out of your own account almost after every transaction you make. Im locked out of my mobile account for 48hrs just because I was trying to send someone a zelle …. FOURTY EIGHT HOURS 🤦‍♀️

@DavidGerczak Hello David, thank you for reaching out. While the originating SMA may not be in office, we are happy to arrange a new call at your convenience. Please send us a DM with your time of availability and phone #, and we will reach out. Kindly, -KC x.com/messages/compo…

As expected, no one ever called me back today from @usbank after I returned their Saturday call within 5 minutes and left a voicemail.

Hey @usbank. Why is your company screwing me out of the 5% in points on my @Amazon business Prime card since June 12th? Evidence is attached. Customer service has been awful, with no resolution or even an understanding of the issue up to a supervisor level.

@williamhall864 @AskUSBank Hello, and thank you for reaching out to U.S. Bank. Is there anything banking-related we can assist you with today? We look forward to your response. ^Ryan

Thank you for following up, David. We are sorry we missed you when we reached out. If you would like us to try to connect again, please feel free to DM us to arrange another call or follow up with the team member who originally called you. If we are able to speak with you and confirm some details, we can escalate the experience for review at a higher level. We look forward to hearing from you. Kindly, ^Ryan

@usbank @amazon You geniuses had a guy from your social media department call & leave a message. I don't think having the guy from the @usbank social media department is going to solve the points issue you have caused.

Hi there. Thank you for reaching out to U.S. Bank. We understand your recent experience with our service team did not meet expectations, and we welcome the opportunity to learn more. If you’d like to continue the conversation, a team member would be happy to connect with you. Please send us a DM with your name, phone number, and time zone when convenient. We appreciate your feedback. ^Ray

@usbank It’s kind of ridiculous that U.S. Bank is reaching out asking me to call customer service. I spent two hours on the phone multiple phone calls with their customer service. Got disconnected twice while being transferred to a different department.

Has anyone else had trouble with US Bank? I paid $14.95 for next day air through their bill pay service. Important check to my attorney. US Bank fraud department held it up. Now next day air is taking six days to deliver!!!

Small business owners need payment tools that move as fast as they do. U.S. Bank has launched Enhanced Payments, a new bundled solution that helps businesses move money quickly, more affordably and directly within online banking and the mobile app. From international wires to same-day ACH and instant payments, Enhanced Payments gives business owners more flexibility, control and clarity over their cash flow. Learn more at bit.ly/4fHQ9fF