Wayfair.co.uk

@SCJ37 We are very sorry to hear this. This is definitely not the service we expect our customers to receive. Should you wish feel free, pop us a DM with your order details and we will be happy to help.

@WayfairUK I have a complaint about a product that I bought from you recently, but the only way I can see to do this is on your live chat. I've already wasted too much time trying to get answers from you on this. Please give me another way!

@Bomboona We are very sorry to hear this. This is definitely not the service we expect our customers to receive. If you need any further assistance, please do not hesitant, pop us a DM confirming your order number, email and phone number.

@WayfairUK 8 days in now waiting for a return to be collected by Evri. You can’t use a courier service (and charge for it) that does not work! Have tried cancelling and rebooking. Still nothing. This sofa is taking up my hallway. Order no. 4430381904

@nataly_a1989 Additional charges may apply depending on the item and delivery method. Once a postcode is entered in the field provided, the applicable charge will be clearly marked on the product page, in your shopping basket and at checkout.

@WayfairUK how do I get free delivery like it mentions on the email? Thanks

@Joanne2809 We are very sorry to hear about this. This is not the service we strive to provide to our customers. Should you require our assistance please don’t hesitate to reach out via wayfair.co.uk.

@WayfairUK awful customer service - specifically asked for our delivery to be left on the outhouse - it’s been left outside and the box is all damaged and wet ! try online chat to get AI assistant - absolutely pathetic customer service !

@OmarAnwwar1989 Some first time customers are eligible for a £15 promotional code when they first sign up for our newsletter at the bottom of our site.

@WayfairUK I'm checking out... any coupon discounts available? Spending over £300 couponfollow.com/site/wayfair.c… via @couponfollow

@ZahraOxo Hi! Please send us a DM with your order information; thank you!

@WayfairUK hello I need help I need to know when the second part of my items are arriving. I waited in all day today

@TheRichCarey Hi Rich, thanks for flagging this with us. We are not aware of any tech issue currently happening with our bot check however we have passed this on to our tech team for review. Thanks again!

Has anyone else basically just not been able to use @WayfairUK on mobile? Their site has the bot check which seems to fail on every browser, eventually pases then fails and asks for another bot check. Easier to just shop elsewhere:(

@ChrisJoeEd Hi Chris, we are very sorry to hear this. This is definitely not the service we expect our customers to receive. If you need any further assistance, please do not hesitate to reach out to us directly by visiting wayfair.co.uk/myaccount.

@WayfairUK WayfairUK you have done the same to me in conjunction with @dhlexpressuk Delivery dates not met, time wasted waiting, zero communication, just a chatbot spouting excuses. I try not to use Amazon all the time, but they are so competent it’s hard to look elsewhere

@WayfairUK Total lack of communication. Told our order won’t arrive. Then we could cancel for a refund. Then no refund as our order is shipped. Still marked for delivery today. We’re perplexed and getting angry. Help!

@AlisonColl20535 Hey Alison, pop us a DM with your email address so we can assist further. Thanks! x.com/messages/compo…

@WayfairUK trying to find a coupon code - any available? couponfollow.com/site/wayfair.c… via @couponfollow

@computing_data Hi Glen, we are very sorry to hear this. This is definitely not the service we expect our customers to receive. If you need any further assistance, please do not hesitate to reach out to us directly by visiting wayfair.co.uk/myaccount.

@WayfairUK a new level of incompetence. Never used your company before and won’t again. 2 1/2 hrs on live chat asking what happened to my delivery and when it will arrive. Confirmed it will be next week yet later in the day received two emails stating tomorrow, Mon and Weds. 🤦🏻‍♂️

@RalstonBhoy We are very sorry to hear this. This is definitely not the service we expect our customers to receive. please do not hesitate to reach out to us directly by visiting wayfair.co.uk/myaccount. Should you still be in need of assistance, pop us a DM with your order details

@WayfairUK Hi, we had our garden set delivered damaged 14th May. We are still waiting on an update on the replacement. Told it would be three weeks for collection if we want it refunded

@SantoshLedwani Hi Santos, we are very sorry to hear this. We have sent you a DM.

@Wayfair @WayfairUK @Wayfair extremely poor experience yet again, the order has been delayed. It was supposed to be delivered today. Wayfair UK hasn’t contacted even once. It’s a shame that there are no basic service standards in the company. Extremely disappointed

@Wayfair UK Extremely disappointing shopping experience, poor company policies & logistics management, lack of proactiveness in sharing updates, about to cancel the order for the second time, money is stuck in the gift voucher I created from my employer’s,not get in refund!

@RubanR14871 Hi Oobl, we are very sorry to hear about this. This is not the service we strive to provide to our customers. Should you require our assistance please don’t hesitate to reach out via wayfair.co.uk.

@WayfairUK my order was marked as delayed and there hasn't been an update in two weeks. Yet I'm unable to cancel it. At what point is this simply theft?

@DMcfaulds Donna if you can first follow our page on X it will then allow you to DM us.

@WayfairUK Yeah I got it thank you

@WayfairUK have any coupon codes promotions running? couponfollow.com/site/wayfair.c… via @couponfollow

@DMcfaulds We've sent one to you now.

@WayfairUK How do I send a direct message

@DMcfaulds Donna if you can send us a DM with your email address we will be happy to do what we can to help.

@WayfairUK Have you any codes i can get for a discount on a sideboard i love it but cant afford 192 pound

@lwarne11 We are very sorry to hear this. This is definitely not the service we expect our customers to receive. If you need any further assistance, please do not hesitate to reach out to us directly by visiting wayfair.co.uk/myaccount.

@WayfairUK please stop using DHL eCommerce. I now have original and replacement products just sat at their depot, the replacement was scheduled for today and hasn't been loaded on a van. It's been two weeks since the original was meant to be delivered. Can't contact them at all