Claim Department

@Callmekarenok Hello Thanks for getting in touch. We’d like to take a closer look at this for you. Please follow back and share the details below so we can assist: - Email address - Phone number - Full name Thanks, —Melissa Customer Support

@WestJet feeling disheartened today after hearing my dad's most recent experience. He's an older adult, traveling alone, not tech savvy. I had booked him business fare with wheelchair service to ensure that he had help along the way. Turns out from the moment he went to check 1

@Fati_Fig @WestJet Hello Thanks for getting in touch. We’d like to take a closer look at this for you. Please follow back and share the details below so we can assist: - Email address - Phone number - Full name Thanks, —Melissa Customer Support

@WestJet is the worse airlines of all times! Our flight from was delayed and we got to the WestJet counter 1 hour 15 minutes before our flight was scheduled to take off and nobody was there to take our luggage or help us. we missed our flight to Canada and CS refuses to help us

@OJTien Hello Thanks for getting in touch. We’d like to take a closer look at this for you. Please follow back and share the details below so we can assist: - Email address - Phone number - Full name Thanks, —Melissa Customer Support

Nothing like starting boarding @WestJet to then stand in a jet bridge for 20 and counting minutes with your one year old. Don’t get the point of moving people from sitting in a terminal to standing in a jet bridge with no movement.

@PupWash614 Hello Thanks for getting in touch. We’d like to take a closer look at this for you. Please follow back and share the details below so we can assist: - Email address - Phone number - Full name Thanks, —Melissa Customer Support

@WestJet I have a question about delayed luggage (this is a test post)

Hello Thanks for getting in touch. We’d like to take a closer look at this for you. Please follow back and share the details below so we can assist: - Email address - Phone number - Full name Thanks, —Melissa Customer Support

@avattava Hello Thanks for getting in touch. We’d like to take a closer look at this for you. Please follow back and share the details below so we can assist: - Email address - Phone number - Full name Thanks, —Melissa Customer Support

@WestJet can eat my disgusting asshole. $150 for a checked bag, lol. How about weigh the fatties. Cumulative weight = fair. Fatties = flying for free because I pay $150. Losers

Hi, we'd like to look into this further for you. Please send us a DM with your full name and contact details so our team can assist. Talk soon! ^Melissa"

@FoodSighman Hello Thanks for getting in touch. We’d like to take a closer look at this for you. Please follow back and share the details below so we can assist: - Email address - Phone number - Full name Thanks, —Melissa Customer Support

@WestJet @WestJet been 3 weeks now. Please advise what a "couple of weeks" is. If someone has a complaint and they ask for follow up - the longer it's left the more annoyed they get.

@WestJet - I've noticed your premium cabin meals getting worse and worse, is this a cost cutting exercise?

@heynellyg Hello Thanks for getting in touch. We’d like to take a closer look at this for you. Please follow back and share the details below so we can assist: - Email address - Phone number - Full name Thanks, —Melissa Customer Support

@WestJet The flight lost my luggage now what?

What is going on West Jet? We’ve been sitting on this tarmac in Puerto Vallarta for almost 2 hours. Apparently this flight WS2241 is “too heavy” and they’re asking volunteers to stay behind. @WestJet @WestJetNews

@Tomash79558 Bonjour Merci de nous avoir contactés. Nous souhaitons examiner votre situation plus en détail. Veuillez nous communiquer les informations suivantes afin que nous puissions vous aider : - Adresse courriel - Numéro de téléphone - Nom complet Merci, —Melissa Service clientèle

Voyage annulé pour raison médicale grave (Paris–St John’s). Impossible d’annuler sur le site @WestJet, refus du remboursement intégral des taxes d’aéroport malgré la loi française, et aucun justificatif écrit fourni pour mon assurance Visa Premier. #WestJet #ServiceClient

@monymounir Hello Thanks for getting in touch. We’d like to take a closer look at this for you. Please follow back and share the details below so we can assist: - Email address - Phone number - Full name Thanks, —Melissa Customer Support

Three days and no response.. The incompetence is baffling. @WestJet 3 years ago I dealt with an incompetent agent who took 3 hours just to verify. Glad to see the spirit still alive and well.

@Moon_River05 Hello Thanks for getting in touch. We’d like to take a closer look at this for you. Please follow back and share the details below so we can assist: - Email address - Phone number - Full name Thanks, —Melissa Customer Support

@EastEndJoe @WestJet With every fibre of my being. I will spread the word of their grifter shit show airline for as long as I have breath. They stole baggage fees from me and made damn sure I knew where I stood with their low fair ticket option. Lower than shit. DO NOT FLY WESTJET

Home Depot.

@ShaunaKennce4o Hello Thanks for getting in touch. We’d like to take a closer look at this for you. Please follow back and share the details below so we can assist: - Email address - Phone number - Full name Thanks, —Melissa Customer Support

@WestJet flex YYZ to CDG, via YHZ. Denied reentry on flight YHZ-CDG as “no show” YYZ-YHZ. Receipts to prove I came from YYZ. YHZ manager confirmed YYZ gate clerk error - he took my boarding pass without scanning properly. No head count done on plane. WJ refusing compensation.

@AnthGorys Hello Thanks for getting in touch. We’d like to take a closer look at this for you. Please follow back and share the details below so we can assist: - Email address - Phone number - Full name Thanks, —Melissa Customer Support

@Lee__Evans @WestJet I find @westjet likes to maintain very bad customer relationships. My family was treated like garbage by them in December

Someone help me regain my sanity. Bought a @WestJet UltraBasic ticket (I’m a silver tier member, have free checked bags and board in Zone 2 as a result) I realized after booking that these flights don’t count towards building up your member tier status. My bad for not reading this when booking. This flight is 4 months from now. I simply wanted to pay the difference to upgrade to economy so I can earn my tier points and continue building loyalty with WestJet. The answer was no. Policy states you can’t upgrade after 24 hours. How is this a good policy for WestJet? I want to pay you more money to upgrade my flight. What am I missing here?

@scotthenson13 Hello Thanks for getting in touch. We’d like to take a closer look at this for you. Please follow back and share the details below so we can assist: - Email address - Phone number - Full name Thanks, —Melissa Customer Support

@WestJet it's only gotten from bad to worse. Because I don't have a lot of followers this approach doesn't faze them. I booked a flight along with another couple. We didn't get a confirmation and now they jacked the prices. I wouldn't trust West Jet. Icalled no help. Chat is down

@scotthenson13 Hello Thanks for getting in touch. We’d like to take a closer look at this for you. Please follow back and share the details below so we can assist: - Email address - Phone number - Full name Thanks, —Melissa Customer Support

@WestJet the worst airline for support and customer service. Since I've attempted booking, the support has been horrible. Would never book with West Jet. Please share as I don't have a lot of followers. Spread the message. Make them feel it

@hebsgolf Hello Thanks for getting in touch. We’d like to take a closer look at this for you. Please follow back and share the details below so we can assist: - Email address - Phone number - Full name Thanks, —Melissa Customer Support

@hebsgolf Hello Thanks for getting in touch. We’d like to take a closer look at this for you. Please follow back and share the details below so we can assist: - Email address - Phone number - Full name Thanks, —Melissa Customer Support

@KelownaSteve Hello @KelownaSteve Thanks for getting in touch. We’d like to take a closer look at this for you. Please follow back and share the details below so we can assist: - Email address - Phone number - Full name Thanks, —Melissa Customer Support

@PaulineWorsfold @WestJet Any business, especially when it involves customer service, is only as good as its weakest link. Marina is obviously not a weak link, but I would argue that the majority of the complaints that come in will likely start and stop with a single employee who simply doesn't care.

Hey @WestJet kudos to Marina in #yeg for her help sorting out a typo this morning. She alerted my connector in #yvr too so I was looked after many miles away. Grateful for her prompt, professional assistance to rectify my situation. Please give her some recognition. Well done!!

@LafRL10 Hello Thanks for getting in touch. We’d like to take a closer look at this for you. Please follow back and share the details below so we can assist: - Email address - Phone number - Full name Thanks, —Melissa Customer Support

flights got cancelled today 😁😁😁😁👍🏻👍🏻👍🏻👍🏻 shoutout @WestJet you guys are the best!!