@adam_3443 You will need to pass account security for the agents to be able to discuss the account Adam. This is usually 3 characters from your memorable word, if we are speaking with the account holder, we some times ask designated questions instead to pass account security.
@virginmedia security breach? Phoned virgin and spoke to a 'Bilal' who asked for my security details. Yet, I was then connected to someone else, who said I was not reconnected from another person. So, who did I just speak to Virgin?
@adam_3443 I can confirm that 0345 454 1111 is our customer service number. Agents will need to ask account security questions to be able to discuss your account, my apologies for any confusion caused if the transferring agent did not make the other agent aware of this
@virginmedia No. Your 'agent' asked for my memorable password, email address and phone number. After information was provided. The agent went off and another agent (female) spoke on the phone. She stated that she was the first person to pick up my call. So who was the middle man?
@Hermesparcels@smiggle_
Ordered a gift from smiggles for my niece.
@Hermesparcels delivery driver left my parcel in a safe place. The waste bin!
Excuse me! I hope my parcel is still in the bin safe and not smelling when I come home tonight. #disgusted#horribleservice
@adam_3443 Hello! We're sorry for the inconvenience. We're not able to access your account details from here, but we want to help! If you haven't received an e-mail from our Account Specialists, please reach us directly at: amzn.to/UKSkipLogin, so we can look into this for you! ^WC