Air India

@Gourav1255861 Dear Sir, we hear you. We request you to please share your PNR or ticket number, and we will check and assist you.

Shame on @airindia @AirIndiaX . Because of your delayed flight from IX 1259 from Bagdogra to Kolkata, I missed my flight from Kolkata to Bhubaneswar.I was travelling with my Wife and infant and a delay of 4 hours is not acceptable at allThe trouble we had to bear is unacceptable

@Iyervval Dear Sir, thank you for the wonderful feedback. We’re glad to hear that our cabin crew and flight deck made your journey special. Your appreciation has been shared with the team—it truly means a lot to us. We look forward to welcoming you on board again soon.

Fantastic flight @airindia The plane was old, but the cabin crew - made the flight. Such amazing service - over and above the call of duty - engaged everyone - super intuitive. She proves the fact that great crew make for a great flight even if the equipment is old. Great pilot - best flight in a long time

@Dubey97ekta Dear Ma’am, we empathize with your experience. We request you to please share your booking details, baggage tag number, and PIR copy via DM, so that we may review the same and assist you further.

@airindia Extremely distressed with @AirIndia flight AI 2822.Lost our luggage,made us wait 5 HOURS at the airport with no accountability,and staff kept lying about the situation. Bcz of this chaos,missed the birth of my brother’s child.This was beyond inconvenience it was mentally harassin

#TravelAdvisory Air India and Air India Express will continue to operate select services to and from the West Asia region, in line with regulatory approvals, until further notice. Customers are advised to check flight status on respective websites or mobile app before heading to the airport. Our teams remain available to assist.

@ankipatel22 Dear Mr. Patel, we've written to you via DM.

@makemytripcare @airindia I would like your help to solve my issue with adding middle name to one of the passangers in the travel from toronto to mumbai I messaged in DM also but no one replie no one take a responsibility i am customer of both so kindly help me

@SatvaraPiyush Dear Mr. Satvara, we hear you. Please help us with your PNR/ticket number via DM for us to check and assist you.

No response from @GoibiboSupport and @airindia for refund even though issuing refund letter my booking id with Goibibo is GOFLDNTAJ5673449145

Dear Mr. Singh, we hear you. We would like to inform you that your tickets were refunded from our end on 16 April 2026 to the original source of booking. Please reach out to your respective travel agent for further assistance. If needed, they may contact the Air India group booking team for support. We look forward to your kind understanding. For privacy, kindly avoid sharing your booking details publicly.

Final notice to Air India: My flight AI-2205 (PNR:9LLTTP, 3 Mar 2026) was cancelled by the airline, yet my refund is still pending after multiple follow-ups. Even the travelagent hasn’t received it.Process the refund immediately or I will escalate legally within 7 days.@airindia

@SudhanshuSood Dear Mr. Sood, we empathize with your overall experience. Rest assured, we are actively looking into your concern on priority. We will get back to you soon via the same email. Your patience in the meantime is sincerely appreciated.

@airindia Cheated me due to overbooking on AI2440 at Mumbai T2. Had confirmed web check-in, boarding pass & seat, yet was denied boarding and my seat given to another passenger. Forced to buy another expensive ticket. Grievance filed: 39745270. Need immediate action.

@natashadandia Dear Ma'am, we understand your concern. Let us get this checked and get back to you.

@airindia Open case for PNR BJWOKM | Case #39615556. Critical medical travel request pending with no assistance or response despite repeated follow-up. Travel date is time-sensitive and action is needed NOW. Please intervene and resolve urgently. #AirIndia #CustomerService

@IshanRMistry Dear Mr. Mistry, we understand that the resolution is taking longer than expected. Please rest assured that we are actively working on this and will share an update on email at the earliest. Thank you for your patience and understanding.

@airindia Hello @airindia I am still waiting for issue resolution since 18 April, and my overall issue is open since 5th April. Can you resolve it now?

Our first retrofitted Boeing 787-8, VT-ANT, has arrived. This marks the completion of a nose-to-tail cabin refresh of the first of 26 aircraft in this programme - and a key milestone in our ongoing fleet transformation. This is just the beginning of a transformed flying experience for our guests, as these twin-aisle aircraft serve long-haul destinations across the UK, Europe, the United States, and the Far East. More details soon as it prepares to enter service.

@rmukeshsurana Dear Mr. Surana, we understand that the resolution is taking longer than expected. Please rest assured that we are actively working on this and will share an update on email at the earliest. Thank you for your patience and understanding.

@MoCA_GoI @airindia @RamMNK @MoCA_GoI @PMOIndia @narendramodi Baggage delay and damage, file reference MAAAI80816, no resolution yet. Been more than 3 weeks. Annoying experience. Needs resolution immediately

@airindia @DGCAIndia @MoCA_GoI Case # 38870664. Luggage delayed and broken, followed multiple times however no resolution provided yet. PNR Number - 9KVZAX and 9FJ6H6. Pls help to redress

@Khushboo_Shah18 Dear Ma'am, we acknowledge your concern. Kindly get in touch with your travel agent and request them to contact our Air India sales team for assistance in this matter. We greatly appreciate your understanding.

@airindia No the refund amount is not correct, you also know that, you have charged me with a penalty. While i should be receiving complete refund. cleartrip says to reach out to you, while you ask me to reach out to @Cleartrip

@airindia case id 39386886, i need my refund on this, else i am filing a lawsuit.

@logical__desi Dear Sir, we’re glad to hear that our staff assisted you well. Thank you for taking the time to share your experience.

@airindia at Hyderabad airport With MR Ganesh Kadam it was a good and wonderful experience at the checking counter it was seamless Experience Thanks for good service Air India

@Sheetalcws Dear Mr. Singh, please be informed that any changes will be as per the applicable fare rules. Fares are dynamic in nature and may fluctuate based on demand and supply. We appreciate your understanding in this matter.

@airindia Due to system errors and customer support quoting extremely high fare differences (₹50k–₹1.4L), I couldn’t complete the change. As this was not my fault, I request rescheduling to 21 Sept without any fare difference. #AirIndia #CustomerRights

@airindia Urgent help needed. Case #37221942  PNR: 7H9YH4  My travel is on 13 May. I tried rescheduling earlier to 21 Sept but your website showed error and I was quoted very high fares. Even I booked a Flex ticket , not able to reschedule after multiple emails. #AirIndia

Dear Ms. Thakare, we would like to inform you that a full refund has already been authorized from our end to your travel agency. In case they require any support or clarification, please request them to contact the Air India Sales team, and our team will coordinate with them accordingly. For privacy reasons, we kindly request you to avoid sharing booking details publicly.

@makemytripcare @makemytrip thank you for the reply. When I visited @airindia office in Qatar, @airindia confirmed that they have processed full refund and asked to contact @makemytrip for full refund. I am very surprised to know that @airindia did not process full refund. @DGCAIndia @MoCA_GoI

@makemytrip, @makemytripcare, Even after getting full refund confirmation from @airindia for the my flight booking Doha-Mum-Doha which was cancelled by @airindia due to ongoing middleeast conflict, only QAR3536.38 was processed by @makemytrip out of total amount of QAR5228.42

@Rohitattri66 Dear Mr. Attri, we've responded to your concern via DM. Please check and acknowledge. For privacy, kindly avoid sharing your booking details publicly.

@airindia @AirIndiaX @AmitShah @ConsumerHelp_ @imVkohli @MoCA_GoI @narendramodi @raghav_chadha @RahulGandhi I’m posting 8–10 tweets every day with screenshots attached. I have nothing left to lose my money is stuck with you. Refund my money immediately, or I will continue posting and escalating this issue daily. #Badservice

@airindia share the reference number of the refund you claim to have transferred to @makemytripcare. They are saying they have not received any refund from your side. I need concrete proof immediately.stop passing the responsibility back and forth and provide transaction details

@rohanmehta62 Dear Mr. Mehta, we understand that the resolution is taking longer than expected. Please rest assured that we are actively working on this and will share an update on email at the earliest. Thank you for your patience and understanding.

@airindia Hmm nothing at all @airindia. Will be raising a credit card dispute. You are all of no help. Thanks for absolutely nothing. No wonder you're in heavy losses. Absolutely mismanaged.

@airindia been ages ive raised a case with no updates. Case Status no updated. 39053213 is case ID. Please assist at the earliest.

@AarushJoshi9 Dear Mr. Joshi, we have shared a response with you via DM.

@airindia more than half of my retro claims for the Maharaja points have been rejected. And there seems to be no way to claim them on the app or the website. May I know the basis for this rejection and if there is a way to claim them?

@srkgp94 Dear Mr. Gupta, we have reverted to you via DM. Kindly check and acknowledge the same.

@airindia I have shared the details via DM.

(1/3) @DGCAIndia @airindia Booked flights for me and my wife together and still got seats allocated separately. Before the check in began we tried multiple times over the past 3 days to pay and get our seats together, but the Air India app and website both kept malfunctioning.

Hi, we would like to inform you that the flight is currently operational. You may check the real-time status here airindia.com/in/en/manage/f… . In case of any changes or cancellations, passengers will be notified via registered contact details if the ticket has already been booked. Hope this information is helpful.

@airindia AI-4310 ADVISE FLIGHT OEPRATING OR NOT 25APRIL 2026 DXB TO DEL

@MEHUL5890594592 Dear Sir, please be informed that the refund has already been processed and the amount has been credited to the source account. We appreciate your understanding.

@airindia CONFIRMATION WAS GIVEN BEFORE DEPT, DOCUMENTS SENT LATER ON. PLS DO THE NEEDFUL ASAP NOW! @airindia

case id: 35771491 pax couldnt travel due to medical issues, still now full refund is not processed even after repeated follow ups! Kindly care to reply @airindia