Andy Bishop

@amazon @AmazonAE @AmazonUK how can it be so difficult to discuss an issue with the way a complaint has been dealt with - 3 weeks and 18 unanswered emails - just being ignored. DM’d as instructed and emailed but nothing - need someone to take action 😡

@amazon @AmazonAE Issue raised here over 3 weeks days ago regarding an unsatisfactory situation with the way complaint was dealt with - 18 emails sent no reply - keep getting told by the social team to email in reply to the DM which I have done already - how do we escalate 😡

@AmazonAE @amazon DM sent

@AmazonAE @amazon 7 emails sent and no replies - this is totally unacceptable. I want to know what you are going to do about it

@AmazonAE @amazon when you record your calls for “quality assurance” but you are not prepared to share or review the call to verify what was actually said by an Amazon employee - and subsequently you are effectively tell your customer they are lying😡 hmm - I call foul!

@AmazonAE We did reply - no response hence my post!

@andy99bishop Hello! We encourage not including personally identifiable information over social media. If you’d like to delete your post, click the "v" or "..." icon at the top of the post and select "Delete Post." We suggest you reply to the email received from our team and follow up with them. - Mohamed

@AmazonAE I have replied to the email - that’s my point. Send me a DM so I can discuss further - this is not customer support being constantly dismissed

@andy99bishop Hello Andy, please respond to our team and follow up with them via email so that the problem can be resolved. - Yasmin

@AmazonAE I did DM you - maybe you can DM me

@andy99bishop Kindly be informed, we didn't receive your DM message. Please send us a DM here: amzn.to/4sBLQW3. Please don't share any personal or account information for security purposes - Mohamed

@AmazonAE I sent a DM

@andy99bishop Hello, we're sorry for the experience you have had with us, certainly not the experience we want you to have. We'd like to help you with this, please reach out to us via DM. We will do our best to assist. Further, please don’t share any personal information.” - Yasmin twitter.com/messages/compo…

@eAndUAE_Care So because I renewed when not expired I don’t get the offer - others should note this and just wait until after expiry to upload

@andy99bishop Hi Andy, we apologize for the inconvenience caused. Please share your account number and full name through DM to check.

@eAndUAE_Care Great to give an offer that expires instantly 😡

@eAndUAE_Care Ok thanks

@HeathrowAirport terrible experience due to @British_Airways overselling BA073 (10th Nov) 😡- with a wheelchair user downgraded and then offloaded, and flown to DXB on the 11th instead - a huge thank you to Frank and Emily in Departures who went above and beyond to help us 🙏🏻

@ZayedSportsCity @coldplay - can you please advise how wheelchair users (registered POD) can get to the Coldplay concert tonight (08/01/25) as shuttle buses will not have wheel chair access. Thanks

@ymcofficial 😡 no disabled POD vehicle available at the main entrance AGAIN and nobody has a clue what to do - every year the same.

@Gatwick_Airport Thanks 🤩 he really made a difference to our journey.

@andy99bishop Your kind words mean a lot and will definitely be passed on to Gary. Safe travels! Many thanks. Greig.

@Gatwick_Airport Gary working for BA Special Services has been a star today / traveling with a disability is difficult and every so often you come across someone who goes the extra mile to help - Gary is one of them and made our day 🤩 - too many quick to complain sometimes !!

@EtihadPremium @trixietracy71 DM sent