Ask UnitedHealthcare

Looking for help with your plan? Just ask! Tweet us at @AskUHC to connect with our Customer Care team and get the guidance you need.

@rsmith51256 Hello Russ, we would like to look into this with you. Please DM us your full name and phone number along with the best time to reach you.

@UHC United Health Care is less an insurance company and more a criminal organization. Their denial of drs request for a stress test led to me almost dying. Pure evil. An ekg does nothing to detect blockage and only saves them money.

@Willow6152000 Hello. To look into this further, please DM with your full name, phone number, and best time frame to reach you.

@askUHC How can I get in touch with someone who has a clue at UHC? 3 hours wasted is absolutely insane! Its regarding a billing issue

Looking for help with your plan? Just ask! Tweet us at @AskUHC to connect with our Customer Care team and get the guidance you need.

@raphaelfabeni Hello, we sent you a DM. Please review it at your earliest convenience. Thank you.

@askUHC I don’t think I need assistance it’s more about issues in the app; for example, if I mark a claim as paid and close the app; when I open the app again the same claim shows as unpaid 😳

@askUHC, the iOS app has an issue with the claims page. The tab doesn't switch between 'processed' and 'under review'.

@dunn724137 Hello Susan, Please contact customer service at the number 866-633-2446 Monday – Friday for assistance updating your phone number. If you would like us to connect you to the appropriate department, please DM us your name and best time frame to reach you. Thank you!

Please change my phone number from 585 857 6982 to 585 755 4582 @UHC @SocialSecurity thank you SusanDunn

@hurdiestgurdy Hello, we apologize for any inconvenience this may have caused. We would like to look into this for you. Please DM us your full name and best contact phone number along with the best time to reach you. Thank you!

big fan of how @UHC refuses to tell me how much my surgery will cost even though i provided the name of the surgeon, address of the hospital, and CPT codes to 4 different reps 🤩

@cmsaplak Hello. We’d like to look into this concern. Please DM with their full name, phone number, and best time frame to reach them.

Most breast cancer can be detected before symptoms appear. Schedule your mammogram screening today. Read more. uhc.care/tl9a2u

@Definity_DJJ We'd like to look into this with you and see how we can help. Please send us a direct message with your full name, phone number, and the best day and time to reach you including your timezone, so we can assist further. Thank you!

@UnitedHealthGrp @Optum Bringing legal counsel tomorrow with 5 families and a provider that have not been paid for ABA autism services since Nov 2025. Multiple calls and nothing is done. Not an eligibility or authorization issue. You simply have not paid. DM me for details.

@jbw7896 Hi. If you are currently a member and need help or assistance, please don't hesitate to contact Member Services. Or if you prefer, we can help you get connected with the appropriate team. Can you DM us your full name, phone number and the best day and time to call?

Maybe if I use @UHC it this will get a few more views. Oh, it's 3/17/26 now...

@lscrank12 Hello, if you are a member and need assistance, please direct message us your name and phone number. We'd like to review this concern with you.

@askUHC I want to know why you made 12billion in profit last year but we are paying the entire cost for his teeth to be fixed. So far we are up to 18k and counting. Glad you put profit before people!!!

@sarahhhhh__e We'd like to look into this with you and see how we can help. Please send us a direct message with your full name, phone number, and the best day and time to reach you including your timezone, so we can assist further. Thank you!

Note to health insurance companies too - can y’all please add an option for ANY health insurance plan to have the option of adding fertility coverage, because right now y’all are doing a huge disservice to women & couples going through infertility, etc @askUHC @aboutKP + others.

@daveystoney Hello David. Sorry for any issue. To look into this further, please go to the HealthSafe ID and click on the chat link in the lower right corner. Technical Support can assist. If you continue to see this error after, please DM with your phone number and time frame to reach you.

@askUHC it appears that your UHCservices.com site login is broken now. Possibly due to a change in the HealthSafe ID site. See screenshot. Do you an eta for a fix?

@MINstradamus4RL Hello. We want to look into this with you. Please call the customer service number located on your member ID card to speak with an agent. If you prefer us to call and connect you, please DM us your full name and phone number along with the best time to reach you. Thank you.

@askUHC co-pay accumulators are banned in my state yet, for some reason, my co-pay card is blocked from counting toward my deductible. Why?

@Newman74570357 Hello. Sorry for your frustration. If you are in need of assistance and would like our Social Care team to reach out to you, please let us know by sending us a DM with your full name, phone number, and best day and time to reach you.

@UHC is really awful. Customer support is dysfunctional.

@What_the_ALANIZ Hello. We’d like to review this concern with you and ensure it’s addressed appropriately. Please send us a DM with your full name, phone number, and the best time frame to reach you.

@UHC why is it so hard to speak to a human on your call lines

@AmbzWestie Hello Amber. If you still need assistance looking into this further after the call, please DM with your phone number and best time frame to reach you.

@askUHC I’m already on the phone still with @UHC. Was just told nothing was denied and now no appeal can be made. Even though I have the denial letter.

I’ve spent 2.5 hours today on the phone with @UHC because they denied a PET scan for my patient with a new diagnosis of breast cancer that needs to be staged. Have yet to speak to anyone who can actually get this overturned or tell me why it was even denied.

@putstheassnbass Hello. To get you to the right team to look into this further, please call the customer service number on the back of your ID card. If you would like help connecting please DM with your full name, phone number, and best time frame to reach you.

Never Use United Healthcare. They crooks. I am USAF Veteran, I am retired. I had Subsidies applied to my accounts. This went well until January 2026, at which point they stopped the Subsidy and tried to charge me full amount. This number went from $250/mth up to $2100 🖕🏻🖕🏻 @UHC

@DavidEarle13 Hello. We would like to look into this with you. Please DM us your full name, phone number, and best day and time to reach you.

@UHC is refusing to pay for service rendered 5/29/25 - 8 hours reconstruction after 15 prior (failed) attempts. Patient is finally back to normal after 2 decades of suffering. @UHC is following their pattern to a tee, as outlined in Feinman’s 2010 book Delay, Deny, Defend.

@misstozak Hi Janet. Our multiple attempts to reach you were unsuccessful. The calls were being routed to voicemail after not being answered. If you still need assistance, please don't hesitate to contact member services to speak with a representative.

@askUHC I just DMd you.

@askUHC Do you want new members or not? Your AI won't connect me with a representative. I spoke with someone last week who said someone would call me yesterday to set an appointment to meet with me. No one called and now I can't even get a real live person on your phone lines. And your AI is very rude just FYI.

@misstozak Hi. We made another attempt to reach you using the phone number you provided, but were routed voicemail. We will try again after an hour.