Ask UnitedHealthcare

Looking for help with your plan? Just ask! Tweet us at @AskUHC to connect with our Customer Care team and get the guidance you need.

@lukefarrell521 Hello Luke. Sorry for any frustration this may have caused. Please let us know if we may be of any assistance by sending us a DM with your contact phone number and best day/time to call including your time zone. Thank you.

@askUHC @UHC @askUHC @UHC it's sad but apparently true that the only weekend phone support provided by UHC is for sales of additional insurance. Those that need guidance dealing with time sensitive health conditions? Wait til Monday! A cruel joke.

@askUHC at jersey shore hospital with my uncle, waiting and waiting and waiting for @UHC to authorize a transfer to nyu. Meanwhile, he gets weaker. What a debacle. Why is it like this? Who is in charge?

@td445544 Hello, we want to look into this with you. Please DM us your full name and phone number along with the best time to reach you. Thank you.

@JustToBeFair1 Hello, we recommend calling the number on the back of your ID card. Alternatively, If you'd like our Social Care team to contact you, please send us a DM with your full name, best phone number, and a convenient time to reach you. Thank you, Social Care team.

@UHC and @AARP Apparently don’t want any premium payments today. Site is down?

@philipnguy3 Hello Phil, we called you at the number you provided, and the call went to voicemail. We will call you back in about an hour. Thank you , Social Care Team.

@philipnguy3 Thank you, an advocate will be reaching out to you shortly.

@philipnguy3 Hello Phil, we want to make sure you’re connected with the right team for further assistance. Please direct message us your full name, phone number, and the best time to give you a call. Thank you, Social Care Team.

@UHC a joke. I have a ruptured patellar surgery. They did not approve because they have 1 doctor at 1 HCA facility in Oviedo. I live in downtown Orlando.. the doctor I picked is in network work the facility is also in network but I have to pay the max out of pocket. Scam

@yolandajsmmqc We do not have access to that information. Please contact the provider directly for assistance with questions about their insurance carriers.

@askUHC Do you know if Beverly Home Healthcare out of Oklahoma has insurers other than Zurich? I just sued them (Zurich) in 2008, for pirating Halo, and can't get shut of Beverly HHC & Cornerstone folk.

@UHC I've 2 UHC provider accts: they're either before & after the ACA, before & after 1992, or insured & up front, cash-in-fist only (@Cornerstone & @Zurich). Who at UHC do i contact for a face-to-face appt? I think, it's this phone scam below, except ppl do actually get sick.

@AlRitondale Please click the button below to send a private message. x.com/messages/compo…

@askUHC @UHC @ATT It’s amazing how incompetent UHC customer service is. AT&T should be ashamed of itself for treating retirees this way.

@UHC @ATT I’ve been struggling now for 10mins on this new AI system implemented by UHC. This is the AT&T retirement plan and I’m just trying to get my $150 eyeglass reimbursement. This is the 4th time I am calling about this. The stupid AI was listening to the TV that my son was watching on low volume and it thought that I was seeking help for something that was said on the television. GET RID OF THIS DAMNED AI CRAP!!

@AlRitondale Please click on the link for steps on how to send a direct message: spr.ly/6012BEFELs. You will need to follow us in order to send the DM.

It says your inbox is closed. Why am I not surprised. I submitted my claim for eyeglass reimbursement on June 26. Now UHC is telling me I used the wrong form, which I did not. My wife used the same form and was reimbursed for the $150. Besides, I have 2 prior cases open and now the Tier1 guy is saying there are no cases opened for me. THIS IS HORRIBLE UHC & AT&T. This is how you treat retirees!

@carmax1776 Hello, if you are a member and need assistance, please direct message us your name and phone number. We'd like to review this concern with you.

@UHC Also you

Violence is never acceptable and any comments that suggest otherwise are in no way consistent with our mission and values. The person who made comments online about Saturday night’s incident at a Washington event where President Trump and many other political leaders were gathered is no longer employed by the company.

@TMM_McCarthy It is important to us that our members feel heard and understood. We would like to look into this with you. Please DM us your full name, phone number, and best day and time to reach you. Thank you.

@UHC how come you make submitting medical claims so hard? I've interacted with your call center and no person has been able to help me. I know you don't want to pay claims but that is your job.

@bballmattay Hello Matt, we understand how frustrating this can be for you, and we would like to help. Please DM us your name and phone number along with a good time to reach you. Thank you.

@askUHC Your advocate Andrew told me that there had been no denial for my daughter. He said this as I was reading the denial statement in her portal.

Nothing more frustrating than having your “advocate” at the health insurance company straight up lie to you. 🤬 I’m looking at you @UHC United Healthcare

@ACAREYCMP Hi. If you are currently a member and need help or assistance, please don't hesitate to contact Member Services. Or if you prefer, we can help you get connected with the appropriate team. Can you DM us your full name, phone number and the best day and time to call?

@UHC Do you not send EOBs for denials? Hospital says I owe because something was denied; EOB shows small amount paid. They say that YOU say I owe this because it was denied. I just need you to tell me if I owe this or not. (I can't call before midnight.)

@kollinsbebby Hello. Sorry to hear you feel this way. If you have any questions or concerns regarding your plan benefits, please call the customer service number at the back of your member ID card. Or if you prefer, please DM us your full name, phone number and best day/ time to call.

I’ve had a health scare. I have been informed by my NP that it will take at least 6 months before I can get the diagnostic exam I need. So basically if I have cancer it has six months to grow before I ever find out. What insurance you say? Medicare Advantage with @UHC Can you imagine how long it would take with “Medicare for All?

@DanineRickman Hello, we would like to look into this with you. Please DM us your full name and phone number along with a good time for us to reach out.

@UHC WHERE CAN A PERSON MAKE A COMPLAINT?? SAVERIDE KEEPS CANCELLING MY RIDES TO MY DOCTORS DAY B4 APPT DUE TO NO DRIVERS..ITS DUE TO THE VERY LOW AMOUNT YOU WANT TO PAY THEM..NOT EVEN ENOUGH TO COVER GAS..SO WHY DO I STILL HAVE YOU?? GUESS I WONT ANYMORE..

@ktoby61 @DrOzCMS Hello. We want to look into this with you. Please DM us your full name and phone number along with the best time to reach you. Thank you.

Dr OZ I canceled my Health place insurance (obummer care) in April before i turned 65 and went on medicare. United Healthcare CONTINUES to bill for my coverage (my payment is zero) i have written them and emailed and they are still fraudulently billing for my coverage! this is fraud! @UHC @WHFraudTF

Medicaid is a lifeline for millions of Americans—not a payday for criminals. The Medicaid Fraud War Room is changing the game by finding high-risk providers faster, stopping bad actors sooner, and protecting the resources that belong to the patients who need them most.

@JulGroove Hello. We are sorry to hear this. We want to look into this with you. Please DM us your full name and phone number along with the best time to reach you. Thank you.

@UHC, Synapse Health is the most inept medical equipment supplier. Will be changing plans in October strictly due to your use of them. They are horrible, been trying since Oct of 2025 to get an oxygen concentrator for a woman who can’t breathe. It shouldn’t be this hard to live.