Ask UnitedHealthcare

Looking for help with your plan? Just ask! Tweet us at @AskUHC to connect with our Customer Care team and get the guidance you need.

@tyson_kinsley Hi. For member help or assistance, please don't hesitate to contact Member Services. Or if you prefer, we can help you get connected with the appropriate team. Can you private message us your phone number and the best day and time to call?

@UHC I am desperately in need of reaching someone who will actually escalate my ticket for re-running claims back from 2025 ... They were supposed to have been reprocessed in January and continue to be unresolved....

@WellCrftdStyle Hello. Sorry to learn of any trouble. We'd like to look into this with you and see what we can do to help. Please DM us your full name, phone number and best day/ time to call including your time zone so that we could schedule an outreach call for you.

I have spent the past 2 1/2 hours trying to reach @UHC legal/corporate so I can get info for a claim against a 3rd party that wants an insurance contact. No one can get me to the right office, provide a #, understand there’s no claim vs @UHC. Utterly inept!

@llisasca Hello. We’d like to review this concern with you and ensure it’s addressed appropriately. Please send us a DM with your full name, phone number, and the best time to reach you. -Thank you.

@OptumRx @UHC can someone explain to me why i am Being asked to pay $31 more for the same prescription o jus Thor theee months ago? Customer service at both companies is useles.

@Claudet86986745 Please click on the link for steps on how to send a direct message: spr.ly/6014BBACjQ

@UHC how do I DM you without exposing my identity?

@Claudet86986745 Our Social Care Team is here to assist you. Please feel free to send us a private message—our communication is secure—and we will ensure your concern is directed to the appropriate department for further support. Thank you.

@askUHC I don’t DM my personal information. I don’t know how to do that safely.

@UHC it’s not fair that I can’t even see a cardiologist that I want to see without a referral. The PPO in Tx has been discontinued. How can you get a referral if you can’t find a PCP? I’m a senior and retired with your HMO plan. I need help!

@JUDAHontheBEATS Hello, we'd like to look into this with you. Please DM us your full name, phone number along with the best time to reach you to gather your information. Thank you.

Bruh @UHC just sent me a bill from Sep 2025. Terrible. 🤦🏾

@alexmenachin Hello. Sorry for your frustration! Let’s get you to the right team for assistance with this. Please DM us your full name, phone number, and best day and time to reach you.

@UHC what does it take to get a referral for a pulmanologist in-network I have had my PCP put in 2 referrals 1st on May 6th And 2nd on May 11th Your chat agents give incorrect info And are unable to give referrals - why bother to do this other than to waste time I am very disappointed

@nathanglo Hi. For assistance, you can reach out to Recruitment Services at 1-866-566-8715 between 7 a.m.-7 p.m. CT, Monday - Friday if you require assistance.

@Bikini_Traveler Hello. We are sorry to hear of your frustration. We want to look into this with you. Please DM us your full name and phone number, along with the best day and time to reach you. Thank you.

@UHC As the admin for several companies, it's unfathomable that I cannot use a singular sign-on to see all of my client accounts. 2 hours on the phone w/ support & was told to create a new email address for each client account I need an invite to. And that still didn't work!!

@Cricket6819 Hi. For member help or assistance, please don't hesitate to contact Member Services . Or if you prefer, we can help you get connected with the appropriate team. Can you direct message us your phone number and the best day and time to call?

@UHC is a horrible insurance company. They've billed me every month & they've been paid every month ahead of time & Ive had to call them twice in 2 weeks for my coverage showing termed. They corrected it...supposedly & it's now showing termed again. Ive taken pics of all activity

@jalmeida12 Hello. Sorry for your frustration! Let’s get you to the right team for assistance. Please DM us your full name, phone number, and best day and time to reach you.

@mcuban I’m on Obama Care because insurance companies won’t sell me a plan due to an autoimmune disease. United Healthcare (employers plan) continuously denied my medication to the point I could no longer work. State says I’m too healthy to get disability @UHC made it so I can’t work….

@riptide1776 @burnedinseattle @molcranenewman @NYCMayorsOffice Hello. If you would like us to review this concern with you and ensure it’s addressed appropriately, please send us a DM with your full name, phone number, and the best time to reach you. - Thank you.

I don’t believe in “free healthcare.” The entire concept is communist & stupid. That said, affordable healthcare would be great & in @UHC’s case, people need to go to prison. I personally spent 2 months bedridden with a piece of cartilage lodged in my spine waiting for surgical authorization that was completely unnecessary while they tried to screw me out of it. There’s countless cases of them doing this.

The future of journalism? Credentialed members of the NYC press corps came to Luigi Mangione’s hearing today to support the defendant they’re purportedly reporting on and to promote jury nullification “to the most cucked and submissive population in all of human history”

@Will25800 Sorry for your frustration! We would like to look into this with you. Please DM us your full name, phone number, and best day and time to reach you. Thank you.

@UHC when i go to er for 10 mins cause i overworked a hamstring and get handed an ace bandage and they charge me $1450 but wont cover any of it

@kelyfish Hello. Sorry for any frustration. For all tech issues, chat assistance is available from 6 AM-10 PM CST, seven days a week via both the mobile app and the website. Please have your ID and Group number available once connected with a live chat advocate. Thank you.

@askUHC you need to fix the iOS app. It's defaulting to an expired plan even though I have active coverage and it makes the app unusable. I can't search for in network care, look at deductibles, or get cost estimates.

@Deneale We understand. If there's any way we can be of help, please send us a direct message with your full name, phone number, and the best day and time to reach you including your timezone. Thank you!

@askUHC We have. Multiple times.

@UHC / @askUHC why is it that both my husband and my insurance cards say his name and cannot say mine? I have issues using the insurance he pays for me EVERYWHERE! Why must it be so difficult?!

@raphaelfabeni Hello Raphael. We'd like to look into this with you and see how we can help. Please send us a direct message with your full name, phone number, and the best day and time to reach you including your timezone, so we can try to assist further. Thank you!

@askUHC hi all! I am having a problem with a price difference on what you show on your website (Surest) and what the provider is charging me. I need help with an estimate that I just got for a lab exam on Monday morning. Tried to call but it seems you are closed?

@NativeDncr If you need assistance, you can call Customer Service number on the back of your member ID. Or we can help look into this for you. Can you DM us your full name, phone number and the best time to call?

@elonmusk Dear Elon Reeve Musk, I am in deep dispare because my 94yr old Father has been wrongfully denied his yearly PET SCAN to monitor his Pancreatic Tumor that cannot be removed because of its location @UHC has my Father in tears and I am the eldest daughter responsible for his well-being. I am a Retired Registered Nurse from Stanford University School of Medicine Dept Of Pathology and Hematology Clinical Research. I am asking for your help in obtaining the key personnel at United Healthcare responsible for his denial. Thank You...Elon Sincerely, Leila L Hooser RN

@NativeDncr We can help look into this for you. Or get you connected to the appropriate team. Can you DM us your full name, phone number and the best time to call?

************************************************************************************** ATTENTION @UHC UNITED HEALTHCARE PATIENTS *******************************************MY 94 YR OLD FATHER HAS BEEN DENIED HIS YEARLY PET SCAN TO MONITOR HIS CANCER TUMOR IN HIS PANCREAS. HE HAS BEEN GETTING A PET SCAN YEARLY FOR APPROX 5YRS. THIS SMALL TUMOR CANNOT BE REMOVED BECAUSE OF WHERE IT IS LOCATED...MY FATHER HAS BEEN IN TEARS AND GIVEN THE RUN AROUND FOR WEEKS. I HAVE CONTACTED MANY PEOPLE AT THIS DISGRACEFUL INSURANCE COMPANY. I AM A RETIRED REGISTERED NURSE FROM STANFORD UNIVERSITY SCHOOL OF MEDICINE DEPT OF PATHOLOGY AND HEMATOLOGY CLINICAL RESEARCH. I AM NOT GOING TO STOP IN OBTAINING THE INFORMATION AND PERSONS RESPONSIBLE FOR THEIR INTENT TO HARM MY FATHER. THIS IS ELDER ABUSE AGAINST MY FATHER...YOU ARE CAUSING EMOTIONAL DISPARE IN A MAN WHO ALSO WEARS A PACEMAKER FOR COMPLETE HEART BLOCK! YOUR IGNORANCE IS PAVING A ROAD RIGHT UP YOUR ALLEY.