Beth

Petition: Allow students to be taken out of school for two weeks a year without penalty petition.parliament.uk/petitions/6583…

Twitters never been so busy

I've #justsponsored Lisa Hunt, who's fundraising for Cancer Research UK, Marie Curie & The Swimathon Foundation on @JustGiving. Donate now justgiving.com/fundraising/li…

@VeryHelpers I received my order yesterday for baby shoes but they’re dirty on the soles, they’ve been worn before

@dryoungy1983 Sounds like the start of a Taylor swift song.

I only eat twiglets in december

Donate to Beth Dean's Go Sober gosober.org.uk/users/beth-dea… #gosober

Good job I’ve not ordered anything from @ASOS as a gift when it arrives so badly as this, looks like it’s been crushed & opened already @ASOS_HeretoHelp #poor #hermes #delivery

Donate to Beth Dean's Go Sober gosober.org.uk/users/beth-dea… #gosober

@E4Chelsea what’s with the new pastel colours for the titles of mic? Light blue? Lavender? It’s very confusing in our game of ‘guess the next colour’ that we’ve played for years with mic at every advert #mic #bestofbritish

@dancing_leopard any chance you could give me an update on where my order is please?

@BritishGasHelp I want a phone call tomorrow. It’s been 20 weeks + now & the service is getting worse not better

@bethan I've emailed your complaint handler Beth, they'll be in touch once they pick up my email.

Whilst my complaint handler has been very good I still don’t have a smart meter or monitors months on, I now receive this asking me to pay £400 monthly even though I’ve continued to pay my full direct debits throught this mess @BritishGas come on now! #disgusting #britishgas

@Conthe1 @BritishGas They’ve still not finished fitting the smart meter in 6 months (literally only have 1 meter rather than 2 & no smart meter at all) I wish I could switch but don’t think I can until this is resolved.

@bethan @BritishGas Their utter shit Beth. I've been there trust me. The right hand doesn't talk to the left hand. Really badly ran. You're best just trying to get away from them.

@BritishGasHelp Someone needs to call me tomorrow to discuss what on earth is going on & how things get re-billed when we can’t even get a meter reading as we have no meter which my complaint handler is aware of! #losingpatience #6monthcomplaint

@bethan Your account has been re-billed since the statement in your pic so your balance has changed. I've reset your DD to the previous amount & you'll receive confirmation of this within the next 10 days.

@BritishGasHelp I’ve received the attached. 1st my smart meter is NOT up & running 2nd I’m in credit by £297 this year 3rd a slight increase annually, fund 4th payments are staying the same! Now today £400 a month! complaints been going for 6 months now #fuming #complaint

@bethan It might be worth having a look at your online account to check the balance. In the meantime, I've reverted your payments to the same amount as before & your complaint handler can discuss this with you going forward.

@BritishGasHelp Thanks. And someone best make sure that I don’t get £400 taken out of my account baring in mind that I’m in credit!! This is getting ridiculous now!

@bethan Hey Beth, I'll email your complaint handler & let them know you've been in touch. I'll ask them to get back to you to discuss this further. Thanks, Toni

I can’t believe this is still going on since October. No smart meter still

Still no news on my ‘open complaint’ with @BritishGas (which I didn’t even know I had) all I want is the smart hub installed. Another weekend is about to come & go with no smart meter sorted & no contact other than 1 missed call #britishgas

So @BritishGasHelp said they’d try to ‘find out the next steps for me’ 24 hours later I’ve had generic response! Not to mention out light shade in the kitchen has this week melted, I can only assume that this is because of it

I cannot believe how badly @BritishGas have been at trying to install a smart meter. failed installation, no phone calls back when agreed, 2nd installation attempt a month later & still no smart meter! During which time they write to me to ask me for a f***ing meter reading!!