Brad Frankel

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@UberUK @Uber @Uber_Support I’m not quite sure I understand the issue here. Your driver took an unauthorised route for no reason, willingly knowing that it would increase the fare by 120%. Simply credit the account and we can continue. I would also like to retract the rating to 1star for this purpose.

@UberUK I have sent this already so not sure if this is just a robot to make your support look good but no one is getting back to me @Uber @Uber_Support @UberUK

Absolutely disgraceful - the driver purposely took a longer route at 4:30 in the morning when there was no traffic so that the fare would increase by over double. He took this journey without my approval and @Uber are not willing to refund it @Uber_Support - 2008 Unfair Trading!

@UberUK @Uber @Uber_Support I sent my details across 2 days again now!

@UberUK @Uber @Uber_Support Please can you confirm as to when I should expect a reply?

@Uber_Support Still waiting for a response. Have done as you’ve asked but still no response?

@bradfrankel Please follow our page, so we can send you a direct message and help get this sorted out. Thank you! x.com/messages/compo…

@Uber_Support You can see the driver purposely took a longer route against what the app said, which I questioned at the time. He could have gone straight through London or the A406. At 435am there is zero traffic!!!

@Uber_Support I’ve tried this route and all I get is an automated message that the trip isn’t eligible for a price adjustment, which is absurd. This is completely unjustifiable and against Consumer Protection from Unfair Trading Regulations 2008, which prohibits misleading commercial practices

@Uber_Support Furthermore, I would like to recall the rating given to the Driver from a 5 to a one star as he purposely took this route knowing that the charges would increase substantially when there was no traffic and no reason to do so at 430am. I have lost all Faith and Trust in Uber.

@Uber_Support I contacted your Support twice and even Amex have recalled the money due to the unfair charges. Your agent was only concerned about settling the funds as opposed to the disgraceful rate increase and put the phone down.

Can’t believe how poor @Dyson have been. Next day delivery didn’t show. Called every day and got same script. No one ever called back. 11 days later got escalated and someone called and promised a new order had been placed and it would arrive today. Guess what…no fan. Shocking

Always trusted a brand like @Dyson but can’t believe how incompetent they’ve been. Fan due to arrive last Friday in next day delivery. Call every day, same script, being escalated, we’ll call you back. Not one call and still no fan. Absolute shambles and embarrassment!

@bonzblackcab @LTDAForum @TheLTDA @FreeNow_UK @UnitedCabbies @UnifyLondonTaxi Hey Mate - it’s my dads. Lost it going to the post office. Please contact me asap. My friend Simon (above) just shared me your details. Thank you so much

@baldandglasses Definitely not - enjoy x

Would anyone judge me for going to bed at 7.30pm? Spain - 1 Paul -0

No response from @thameswater despite several messages????

@thameswater I can’t believe how your ‘roadmen’ have left the state of my car. Disgraceful. You should be ashamed that your employees think this is acceptable.

@British_Airways Been emailing since November. Tried calling and you simply cut the call. Used to be great service. Now awful. Multiple issues still not resolved

We're experiencing high call volumes due to current disruption. To check the status of your flight go to ba.com or if you would like to refund/rebook, please log in to your booking online #BritishAirways

@British_Airways so painful to try and speak to an actual human being. Emailed a number of times and tried to call but nothing just rubbish automated bots

@ThaiAirways I’d really appreciate if someone would get in touch regarding my booking for next week. I’ve tried to email and call and no reply. Thanks

@ThaiAirwaysUK can someone please help with a booking. Trying to call and email but no reply. Thanks. Brad