Brad Orego (they/them)

Dear @nycgov, The entire Civilian Complaint form feels hostile and inaccessible; this is one minor example of it. I have video to go alongside a claim tonight but I can't upload that anywhere. Help?

Dear @UPS, I paid you to hold my package at your location and you just emailed me saying somebody else picked it up. I tried calling the number you gave me but your automated phone service is useless. Did you just give my $300 wine shipment away? Please advise 🙃

Hey @Google, I just asked what the outside temperature was and was told your assistant didn't understand. Please advise.

Hey @WeWork, Am I allowed to stay past open hours on a day pass? I'm not booking if I get kicked out at 5pm: a lot of folx have West Coast colleagues (and therefore meetings until 6pm or later) 😅

Oh hey, that's pretty neat. 5 years in a row is legit, too. Super excited about Webflow's future and to be part of this team 🚀

Me: oh boy, an opportunity to provide feedback! Also me: wait wtf kind of inherent bias is this, @brilliantmade? Whoever wrote this should be fired. #customerfeedback #surveydesign #bias

I'm never flying @Delta again. This airline used to be good and now it's absolute garbage. This trip has been a nightmare: you can't keep our bags overnight, tell us they'll be on our flight, and then fail to do that. I'm so done.

🙄 it seems @Delta is back to being garbage. Flight to Reykjavik was delayed 3 hours then cancelled at 330am and rebooked for 7pm today. The Help Center is useless: trying to get a guest pass for the Sky Club for my travel companion🤞but so far no luck...

Dear @Allstate, I don't know how you messed up an @auth0 install so bad, but after trying half a dozen real passwords and getting rejected, I'm here to tell you that this is a valid password and I'm locked out of my account. Send help. #customerexperience #consumeridentity

Dear @1stDibs, I'm getting an error trying to submit an application for this role: 1stdibs.com/about/careers/… Help?

Dear @delta, I can't check in because my departing flight is on a different airline, and your support agent can't verify my flight and check me in. What's the point in having support staff if they can't do anything? They told me to get to the airport at 4am to fix it. Send Help.

I'm not sure who's writing/reviewing surveys at @figma before they go out but they need a talking-to. It's borderline impossible to answer some of these questions without more detail about how the product would work, what it would cost, etc. #surveydesign #uxresearch

Welp, @BuffaloBills, you've exhausted my patience for this decade/era. Until you can prove you can get past the Chiefs in the playoffs I don't care what you do or what your stats/standing is. I'll check back in another 5-10 years. #somethinghastochange

Dear @Codecademy, Your instructions for codecademy.com/courses/learn-… are incorrect. It says to first create the gender column in step 3, then the age column in step 4, but you only accept a solution that does it in one mutate operation. Please fix. Thanks! #learningR #rstats

Dear @SlackHQ, You're forcing a positivity bias/skew to your data by not allowing me to enter negative values. The signal-to-noise ratio and the useless search functionality in Slack has made it harder to find important information. #surveydesign #customerresearch #ux

@_JoshSchafer Two guys* 💁 and there were also sausage and a breakfast casserole

There is a line building outside of the Wegmans below Yahoo’s office about an hour before the grand opening. Three guys in Bills jerseys are serving up pancakes.

*sigh* @Delta keeps making changes to their Sky Club & Sky Miles programs to make them worse. It's been fun, Delta, but doubling the spending requirements for status in 2024 likely means the end of my loyalty 🤷 #customerexperience #airtravel

Dear @AskTSA and @CBP, What's the point of Global Entry if I still have to wait in the normal TSA line on internal flights? I had to wait for my bag and recheck it anyway. This is a joke.

@Delta__air_ Hey team! Your rockstar rep Shaliny rebooked us. I'm thoroughly impressed with the level of service. We were going to lose a whole day of vacation and you're saving us from that 😍

Not entirely sure what's going on at @LGAairport right now. Some flights seem fine, others are delayed 3+ hours. @FAANews status is normal. 🤔🤔 #NYC #airtravel