Susie Campbell

@Amazon does not care about customer information and will not secure accounts! My account was breached on 3/5 and still NO RESOLVE!! They have not placed my account on hold, no one will get back to me! Hacker has all my information and @Amazon does not care!! Terrible company!

Day 13 of my account being hacked with no help from @Amazon. My account is on hold and still zero communications from your Account specialist team. What are you doing to resolve this? I have received no emails from your Account specialist department. Stop ignoring my messages!!

@AmazonHelp day 12, still have not heard from the @Amazon account specialist team regarding the hold on my account. I was told 48 hours on 3/5 to hear from them and still nothing. @amazon does not keep customer information secure!

@AmazonHelp Wish it was that easy but I’ve tried all of that. Need accounts specialist team to email me. Once again, I’m on day 11 with NO resolution. @Amazon does not care about the security of their customers accounts.

Hello! Our Account Specialists are best able to provide assistance with account concerns like this. When you have a moment, please reach out to us using our call option here: amzn.to/NASkipLogin. Please select option "My password isn't working" for further assistance. We're here to help! -Sasha

@AmazonHelp still waiting for an email from Amazon’s account specialist team to take my account off hold. Day 11 no response from them. @Amazon is not interested in securing accounts that have been breached. Terrible customer service

@AmazonHelp If @Amazon won’t let me speak with the Accounts specialist team directly I really need @Amazonhelp to verify that 1. The Accounts team is actively working to resolve my account breach and 2. Verify the email address that they are needing to send information to. Please advise

When a customer is unable to sign in to their account, the support options we're able to offer are more restricted. Our Account Specialists are best able to provide assistance with account concerns like this. If using the linked information Ruby shared previously to call us isn't helpful, please work with the Account Specialists team to resolve this matter. -AJ

@AmazonHelp Amazon refuses to keep my account secure! My account was hacked into in the middle of the night 1 week ago. I’ve been on the phone with them 3 times now trying to get them to change my information back that was changed by a scammer!

@AmazonHelp The account specialists at @Amazon aren’t doing their job. I’ve been told twice that they would contact me via email and they have not done so. Why don’t you verify with them that they are 1. Looking into my account and 2. What email address they are supposedly sending info to

@AmazonHelp I’m sorry, but the way @Amazon is handling this account breach is just not working. Can’t keep continuing to do things the same way that isn’t working. My business is being affected by this. I won’t be able to continue to@ Amazon if we can’t get this corrected in a timely manner

@campbell_design This is the only option we have for account login issues, a manager will not be able to provide any other option. This is due to security and verification reasons. Please try contacting us on the 'skip login' link again. Thank you. -Morgan

@AmazonHelp I’ve called multiple times and nothing is getting resolved. You are way of doing things with the accounts management team is not working. I’m gonna need one of your managers to find an alternate way to resolve my account issue.

We can't access accounts or order details over social media for security reasons, so we're unable to make arrangements for you to be called. As previously advised, phone support is available through the link shared earlier by Ruby. You may also wish to check and make sure that no handling rules or filters that would prevent you from receiving our correspondence have been applied to your email account. If you need assistance with this, your email service provider should be able to help you verify if this is the case. Our Account Specialists are best able to assist customer with account concerns when they're unable to access their account, so please work with them to resolve this matter. We appreciate your understanding. -AJ

@AmazonHelp Nothing is going to my junk folder. @Amazin is either not doing their job in contacting me to secure my account or the emails are going somewhere else. I need someone from your accounts department to directly help me with this. Please have them call me so I can resolve this!!

We can understand your frustration. For information about regaining access to an account placed on hold, please visit this Help page: amzn.to/4sLLRY4. We suggest you also check your email spam/junk folders for any emails you may have missed about your account status from our Account Specialists, as our correspondence may sometimes be routed to these locations. Please also note that in order to use the link and instructions Ruby shared with you previously, account access is not required. -AJ

@AmazonHelp I am not getting any emails from them! That’s the problem! I have been told twice that I would get emails regarding my account and I have not gotten any. This needs to be escalated it’s been 10 days! @Amazon does not care about account security! Please have someone call me!

@campbell_design Thank you for keeping us updated. We would ask that you continue working with our Account Specialists and respond to the emails they sent you, addressing all your concerns, as they are in the best position to assist you with this issue. We appreciate your patience. -Ahmed

@AmazonHelp Doesn’t work because it is not recognizing my account because someone changed my information.

@campbell_design Thank you for that information. Please use the following link found here: amzn.to/NASkipLogin. Don't attempt to sign in. Instead, select the option 'My password isn't working', and follow the call instructions shown. -Ruby

@AmazonHelp The account specialist team is not getting back to me, that is my problem. I have been told that it has been forwarded to them twice. It has been eight days still no emails or anything from Amazon‘s account team. I need someone to look into it and let me know what’s going on!

Hi. We're sorry to hear there was an account issue. Due to this being a security issue this won't be able to be resolved over the phone. Please check all emails for information from the Account Specialist team. More information about this process can be found here: amzn.to/3NAOnkX. We hope this helps. -Ruby

@SamsungUS has the worst customer service! My dishwasher, under warranty, and they won’t send anyone out to fix it! Cancelled my repair ticket without speaking to me! No communication, no call back from repair company, can’t get anyone to speak with me!

@StanleyBrand my order was placed on 2/22. It shows delivered but it never was. Can’t get anyone from Stanley to email or call me. I’m about to dispute the transaction with my bank.

@potterybarn @potterybarn sent me a message saying there was nothing they could do to help me!! I’ve obviously tried to fix it myself. I’m stuck with a $500 tree that lasted 2 years, partially unlit!! @potterybarn does not stand behind their products!!!

@campbell_design Hello Susie - I am so sorry to hear about the issues with your Christmas Tree lights. If you can please send us a direct message with your 12-digit order number I would be more than happy to look into this for you. Thank you! - Gina V. Pottery Barn

@potterybarn do not buy a Christmas tree from Pottery Barn!!! A section of lights went out on a tree that I have owned for 2 years. Called Pottery Barn to see how I could fix it and was told there was nothing they could do. They said all I could do was buy a new one! A $500 tree!

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