clare Barber

@O2 i am in mexico and my phone is only working in wifi. I supposed to have coverage on my normal package. the URL will not work when i try to connect to my account.

@British_Airways Thanks for this @British_Airways . I sent the DM but have had a response from a Bot on the link you sent

@British_Airways Thanks for this. I sent the DM but have had a response from a Bot on the link you sent.

Following the BA conveyor belts failing today at Heathrow no one on flight BA 342 (departing 7.30am) arrived in Nice with any checked baggage. It’s now 8.30pm and there has been no update on my Lost Baggage notification @British_Airways and my luggage is still in Heathrow

@British_Airways please can you reply to the DM message I sent. I am still only getting a response from a bot. I urgently need to know when my baggage will arrive as it contains medication.

@British_Airways Hi @British_Airways there’s still been no update on our missing bags- now really affecting our trip — we’ve already lost Day 1 waiting at the airport based on the promise it would arrive on the next flight and day 2 plans cancelled to find basic clothes.

@cbarber700 Our Baggage team will do all they can to reunite you with them as soon as possible. If you're away from home and need to purchase essential items, please keep hold of your receipts and submit your claim here: ba.com/making-baggage… - Steven.

@British_Airways Hi @British_Airways, the cases are showing on my tracker as still in the same spot in Heathrow after nearly 24 hours following the BA system failure. They contain medication needed for my daughter. A real update would be appreciated. We are on a 4 day trip.

@cbarber700 Hi Clare, we can't guarantee a timescale but please be assured that our Baggage team will get your bags back to you as soon as possible. As soon as there are any updates you'll be able to view them at ba.com/lost-and-damag…. Beth S.

@British_Airways Hi Natalie there have been numerous flights to Nice today and I don’t understand the lack of information from @British_Airways and why it hasn’t been put already on one of the numerous subsequent flights. Will the cases get delivered to st tropez tomorrow?

@cbarber700 Hi Clare. We're sorry that your bag has been delayed. As soon as it has been reflighted it will be passed to a courier to deliver it to you. If you need to buy any essentials, please keep your receipts and you can claim them back here: britishairways.com/travel/feedbac… Natalie

@airasia I have been scammed trying to reach out on X. Wouldn’t be so vulnerable if you had any customer service.

We would like to remind the public to be more vigilant against suspicious social media accounts replying to their post asking for personal details. Please 'Chat with Bo' on support.airasia.com or #AirAsiaMOVE app for assistance and inquiries. Your security is our priority.

@airasia @airasia do you have no customer support other than your bot? All your avenues go back your bot which is not able to deal with the fact your website won’t let me change my ticket even though I bought a flex ticket

@airasia I have bought a flexible ticket with you and I am trying to change the date of travel, but your website is only offering indirect flights (whilst there are many direct flights available on Skyscanner). I can’t get beyond your bot - can you help pls

@SamsungUK second time reaching out to you. Your off shore customer service has failed to come back to me. My second Samsung fridge freezer has failed (the compressor) and your repairers say to replace despite the 10 year warranty on it.

@SamsungUK No follow through from your off shore customer service team. Feeling let down by the supposed 10 year warranty on the compressor - same happened with our previous Samsung. Might need to replace with a Bosch or can you help provide a solution?

@cbarber700 Our Home Appliance team would best be able to assist with this. They can be reached at 03330000333. ^SG

@SamsungUK My Samsung American Fridge freezer has broken (my second one in 10years) - Love the design but can’t risk a third purchase. Can anyone in your customer service help find a solution?

@easyJet_Desktop I have followed you. Please contact me as I have had a number of “easy jet” responses which I don’t think are legitimate

@easyJet you have not replied to my complaint about refusing boarding unless we paid excess baggage when one baggage was lost on outward journey. We had paid for 4x 23kg on return journey but only had 3 bags and were 8kg over 3x23kg but we were still forced to pay excess

@TSB I have been a victim of identity fraud and someone has set up an account with you using my name and address. I have been holding on your fraud line for almost 2 hours and been cut off once in the process. Still holding!

@GatwickExpress I am sponsoring a Ukrainian refugee who is arriving at Gatwick this week. Are you part of the UK railways Scheme offering free transport on rail services for 72 hours after arrival?