Derek Top

@NateAFischer Republicans are fascists. They're in the midst of destroying our country. (Sure is easy to make sweeping, largely inaccurate, statements.)

Democrats are communists. They will destroy our country.

Each generation of natural-language, #ConversationalAI technologies improve on the last, but expose new gaps. When it comes to #AgenticAI, will things be different this time? @dnm54 @opusresearch opusresearch.net/2024/12/03/cha…

The New #CX is a new paradigm for how brands interact with customers, leveraging #AI agents to gather the right contextual data at the right time to deliver hyper-personalized #CX @Five9 #Five9CXSummit

Hear how companies like DIRECTV and MoneySolver are enabling smarter call routing and increasing close rates by leveraging customer intelligence (webinar today!) @Invoca @derektop @Talks2Bots brighttalk.com/webcast/635/62…

AI Companion 2.0 represents an interesting leap forward in integrating #AI across Zoom's ecosystem and the potential of predictive, autonomous assistance @Zoom @derektop #zoomtopia wp.me/pfSYvh-4bf

CEO Eric Yuan shares vision of AI Companion as a full digital assistant, determining priorities, acting on your behalf, a digital twin ... Agentic #AI #Zoomtopia @Zoom

Impressive debuts for #AI-powered bots for knowledge automation, #GenAI, and analytics (Genie Bot) that drive real business outcomes. #Engage24 @Talks2Bots @derektop @Verint opusresearch.net/2024/09/26/ver…

Starting off Verint's #Engage24 Day 2 in Orlando, Jaime Merritt encourages organizations to accelerate initiatives with data and #AI; start small and grow at your own pace, be the first to show business outcomes #CX #Automation @Verint

Competitive landscape for #CX automation is changing dramatically - Successful #AI business outcomes can be delivered without traditional communication infrastructures; Verint customers seeing real results in their own #ContactCenters @Verint #Engage24

Copilots have been hit-and-miss, not performing as expected. Real vision of #AI delivers augmentation, productivity, business results #Agentforce - Marc Benioff, #DF24

Contextual conversation enabled with #AI is changing what’s next for unified #CX management... There isn't alternative in the market to @Sprinklr @ragythomas #Source24

Sprinklr CEO Founder Ragy Thomas kicks off #Source24 aligning the four critical front-office functions (marketing, social engagement, insights, and support) in a unified, end-to-end digital platform @ragythomas @Sprinklr #Source24

Our secure, contextual AI simplifies tackling complex business challenges with user-friendly solutions. Curious about what the experts think? See what Amy Stapleton, a senior analyst at @opusresearch, has to say about our AI assistant, Zia. Read more 👉 zurl.co/aP0h

#EnterpriseConnectAI Session Highlight: Explore the transition from #conversationalAI to #generativeAI and its impact on customer experience with Derek Top and Amy Stapleton from at @opusresearch. Learn more about their session here: informatech.co/3L2iE7z #EnterpriseConnect

@Zoom differentiators for #AI - Never use customer data to train models, included at no extra cost to make AI equitable to all - Mahesh Ram, head of AI #ZoomPerspectives24

Chief Product Officer Smita Hashim talking up how AI Companion, launched in Sept 2023, now embedded in Zoom Contact Center with advanced capabilities via #AI Expert Assist #ZoomPerspectives24

Download this free White Paper from @opusresearch: "Shaping the Future of Customer Care: Innovative Self-Service" (Courtesy of @interactionsco) #IntelligentAssistance #CX #GenAI opusresearch.net/wordpress/2024…

TOMORROW! Join @dnm54 & @derektop of @OpusResearch alongside Elizabeth Tobey & @mishcarlson of NICE as they explore conversational AI. Learn how to transform past shortcomings into future successes with digital transformation. Register ✅ okt.to/5MsJiW

The rush towards #AI sophistication exposes a discernible gap between the promises of new #GenAI technologies and the practical realities businesses face when deploying them #ConversationalAI #EnterpriseConnect @Talks2Bots @dnm54 @opusresearch wp.me/p4Y4jD-43T

I love seeing Team Opus! #entepriseconnect #ec24 #cxnation @opusresearch @dnm54 @derektop