Opus Research

Derek Top of @opusresearch offers his precise appraisal of the latest capabilities of Zoho Analytics Learn more about what industry analysts say about us 👉 zoho.to/D1h Also, get started with Zoho Analytics here ➡️ zoho.to/CDn

Join our webinar series with @Metrigy's @RGareiss, @constellationr's @lizkmiller, and @OpusResearch's @Talks2Bots to learn how CXone Mpower orchestrates #AI-powered workflows, agents, and knowledge to achieve the C-suite’s ultimate goals. Register: bit.ly/4gKRv7j

Join our webinar series, "𝗧𝗵𝗲 𝗔𝗜 𝗣𝗼𝘄𝗲𝗿 𝗦𝗵𝗶𝗳𝘁: 𝗥𝗲𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲" to learn how CXone Mpower orchestrates #AI-powered workflows, agents, and knowledge to achieve the C-suite’s ultimate goals. Our NICE team will be joined by @Metrigy's @RGareiss, @constellationr's @lizkmiller, and @OpusResearch's @Talks2Bots! Register: bit.ly/4gKRv7j

Link to full blog post @opusresearch opusresearch.net/2024/12/12/ama…

Each generation of natural-language, #ConversationalAI technologies improve on the last, but expose new gaps. When it comes to #AgenticAI, will things be different this time? @dnm54 @opusresearch opusresearch.net/2024/12/03/cha…

@opusresearch I examine how various enterprise software vendors address GenAI risks. Good to know what your CCaaS vendor is doing to protect the LLM-powered services they offer you! Here's a link to the report summary. opusresearch.net/2024/11/25/gen…

The New #CX is a new paradigm for how brands interact with customers, leveraging #AI agents to gather the right contextual data at the right time to deliver hyper-personalized #CX @Five9 #Five9CXSummit

Just in: a new episode of the Generation AI podcast. 🎧 Dan Miller (@dnm54), founder of @opusresearch, joins Nirali Amin for a discussion on how generative AI is rewriting the rules of business innovation and competition.

Hear how companies like DIRECTV and MoneySolver are enabling smarter call routing and increasing close rates by leveraging customer intelligence (webinar today!) @Invoca @derektop @Talks2Bots brighttalk.com/webcast/635/62…

AI Companion 2.0 represents an interesting leap forward in integrating #AI across Zoom's ecosystem and the potential of predictive, autonomous assistance @Zoom @derektop #zoomtopia wp.me/pfSYvh-4bf

CEO Eric Yuan shares vision of AI Companion as a full digital assistant, determining priorities, acting on your behalf, a digital twin ... Agentic #AI #Zoomtopia @Zoom

Impressive debuts for #AI-powered bots for knowledge automation, #GenAI, and analytics (Genie Bot) that drive real business outcomes. #Engage24 @Talks2Bots @derektop @Verint opusresearch.net/2024/09/26/ver…

Starting off Verint's #Engage24 Day 2 in Orlando, Jaime Merritt encourages organizations to accelerate initiatives with data and #AI; start small and grow at your own pace, be the first to show business outcomes #CX #Automation @Verint

Competitive landscape for #CX automation is changing dramatically - Successful #AI business outcomes can be delivered without traditional communication infrastructures; Verint customers seeing real results in their own #ContactCenters @Verint #Engage24

On Day 3 of #CX #AI Innovation Week, discover how AI-driven self-service goes far beyond traditional chatbots, creating a culture of customer-centricity with @opusresearch's @derektop. Register here: bit.ly/4cJv67v

Copilots have been hit-and-miss, not performing as expected. Real vision of #AI delivers augmentation, productivity, business results #Agentforce - Marc Benioff, #DF24

#ZohoAnalytics overcomes the challenges of democratizing BI by taking an end-to-end approach with four key focus areas Dan Miller of @opusresearch has written more about our #AnalyticsForAll approach in his latest article 👇 zoho.to/fQk #AnalyticsForAll

Contextual conversation enabled with #AI is changing what’s next for unified #CX management... There isn't alternative in the market to @Sprinklr @ragythomas #Source24

Sprinklr CEO Founder Ragy Thomas kicks off #Source24 aligning the four critical front-office functions (marketing, social engagement, insights, and support) in a unified, end-to-end digital platform @ragythomas @Sprinklr #Source24