Emma Dell

@MartinSLewis @itvMLshow My mortgage rate of 2.59% ends in December after 10 years when is best to look for a new rate

Got questions on rebooting your finances for the new year? @itvMLshow is back 9pm tomorrow & I'll be taking you through big n easy savings (cards, energy, overdrafts, council tax, savings) but the rest is an ask me anything. What do you want to know? Pls reply & team'll collate

@wizzair at @LDNLutonAirport and only 1 priority desk open yet 3 in non priority and big question

@POferries what an absolute shambles the kitchen is on your ferries. No food choices, you have to have food in boxes. Nowhere to amend orders or remove items. You may save money on staff, but the level of service and customer experience is non existent

@LutzSchueler @O2 please DM us they say we want to help you, surprise surprise I sent you a DM at 13:56 no response, appalling customer service

@LutzSchueler @O2 how is your company so incompetent, my daughter has been without a phone for 8 weeks. Still being fobbed off. Nobody bothers to call back. Keeping a number should be easy we are in 2024 not 1974.

@Tesco I'm trying to amend my shopping order for tomorrow when is your website going to be working

@Tesco I'm trying to amend my shopping for tomorrow I only have an hour left, when is your website going to be fixed

The worst customer service ever @o2

@O2 customer service is awful why has it taken you over a month to port a number and it's still not sorted you can't even be bothered to return calls

@currys @CurrysServices @currysplc Alex Baldock you need to look at you customer service or should I say lack of it. No managers available, 2hr lunch breaks for managers according to your staff, hanging up on customers, refusing to talk to them. This is just for starters

@currys call centres work without any managers according to your staff. Jamie in insurance is fobbing us off according to your repair centre.

@currys your customer service is atrocious. 3rd time I've contacted you regarding my washing machine repair on hold for over an hour waiting to speak with a manager. On hold again.

@Ryanair @askryanair why do you make it so difficult to complain 3 complaints I've sent all come back solved, nothing has been solved

@MartinSLewis received this email supposedly from you today

@TUIUK please contact me urgently we have not been met and are in Colombo airport unable to get hold of anyone from your company

@HelpAtGeorge I think your not helping the environment as people are having to travel back and forth, staff have also said it’s causing a lot more returns. Personally if I could try stuff on I’d be more inclined to buy. @Matalan got my business today instead of you.

@emmacdell Hi Emma, we no longer have fitting rooms in our stores but we do still have our returns policy if you change your mind on anything. I've logged your feedback about this here at head office. Thanks, Jess

@Georgeatasda why is there no changing rooms to try anything on at Tilbury and Lakeside. Taking my custom elsewhere I’m not going to keep going backwards and forwards when items don’t fit.

@AldiUK she is your Grays store reopening

@thismorning I’ve been using #ecoegg for over 10 years it is brilliant, when I first brought at the ideal home show it was quite expensive. I would highly recommend the price is fab now.

@AldiUK disappointed that these were so awful on the day that I brought them squidgy and moldy