Julie Pickett

@Budget if anyone is thinking of using this company I would not bother. If you are booking your holiday with @British_Airways what ever you do, don’t pick budget for your car rental. We have been in queue for 1 hour 45 mins and now the 1 man working has left and not come back

@Budget when you have full flights arriving in terminal c at Orlando why do you only have 1 staff member working your counter the queue is the longest I have ever seen

@MartinSLewis please could you recommend how I find all my pensions I have running from over the years and have lost touch with. Thank you

Can I just say of you are going to Florida and hiring a car I would recommend staying clear of @Avis . Customer service and aftercare is terrible. No one is getting back to me for the $100 they owe us. Stay clear

@British_Airways Just as I thought you don’t care about your loyal customers of 10 + years.

@frapqueen13 We appreciate your comments and recognise this is a competitive industry and customers are free to choose who they travel with. I hope you enjoy the rest of your current holiday and have a pleasant flight home tomorrow. We hope you'll choose us again for a future holiday. Claire

@British_Airways I think your new points system is terrible. I am a loyal member for over 10 years. I flew with you 4 times last year and still cant progress to bronze. Looks like loyalty means nothing. Time to move to one of the cheaper airlines. 😞

@British_Airways I am currently in Florida in a BA holiday heading home tomorrow. So will be looking later in the year. But due to the new tier system I will be looking at Norse or Virgin moving forward as they also have better seat selections.

@frapqueen13 Sorry to hear we no longer offer your preferred hotel. Are you looking to book something? Our Sales team have the knowledge to be able to help find you a hotel with comparable facilities to the one you have liked previously. If you let us know more, we may be able to help. Claire twitter.com/messages/compo…

@British_Airways I do not believe this is true. As I always use a fly drive and usually the hotel as as well but unfortunately you have stopped offering the hotel we like. No one answers your phones. The whole service is poor.

@frapqueen13 The changes are about getting the balance right and rewarding customers better based on their spend with us. Plus, rewarding customers who choose British Airways Holidays. There’s now no limit on the number of tier points you can earn through British Airways Holidays. Claire

@British_Airways I do understand this. But there was a time when I could get up to Bronze by flights alone. I just feel this new process does not work so well. This is what kept us loyal to BA. But actually this is no longer the case. Disappointed

@frapqueen13 Hi Julie. We're sorry to hear your thoughts on the changes. We changed the structure of the scheme last year and introduced more ways to earn tier points. Find out about all the ways you can earn tier points to reach a higher tier here: britishairways.com/content/the-br…. Claire

@InPostUK I have DM this to you

@frapqueen13 Hi there, Julie. Thanks for reaching out and we're sorry to hear you're experiencing a delay with your parcel. When you have a moment, please can you send us a DM with your tracking number so we can take a look into this for you? Many thanks!

@InPostUK this my first time using your company and you have lost my parcel. It has been out for delivery since 22nd Aug. Absolutely shocking. Such poor service. Will never use again and don’t recommend