Gaurav Nagdev

@Swiggy @TimHortonsIndia @SwiggyCares Update: @TimHortonsIndia has issued a full refund after acknowledging the issue. Appreciate the resolution. That said, @Swiggy can learn a thing or two about customer service. This shouldn’t have been this difficult to begin with. Hope you take note, @SwiggyCares.

@Swiggy @TimHortonsIndia @SwiggyCares At the end of the day, I'm stuck with cold, stale coffee that arrived an hour late AND in the wrong size. Your customer support bots were there all this time with their less than helpful robotic responses. Is this customer service or a social experiment? @Swiggy @SwiggyCares

@Swiggy & @TimHortonsIndia, Ordered 2 coffee yesterday, a large and a small. ETA: 12 mins. Delivery: 1 hour. Received wrong sizes, the large coffee came as medium (I've got pictures) What I did not get was actual customer support. What kind of sick joke is this? @SwiggyCares?

@TimHortonsIndia @Swiggy @SwiggyCares Emailed.

@gauravnagdev13 @Swiggy @SwiggyCares Hi there Gaurav, we apologise for the unpleasant experience. Requesting you to please share your concern along with store outlet details and phone number with us at telltims@timhortonsindia.com!

@Swiggy DM'd

@gauravnagdev13 Hi Gaurav, this definitely isn’t the experience we want for you. Could you please share the order ID with us, so we can check the details and assist you on priority? ^Sam

@amazonIN @amazon why even offer prime membership and benefits like one-day delivery when you clearly cannot fulfill them? The most shabby shopping experience I've had so far. Disappointed.

I was told that "Your package was refused at the time of delivery." While I was not even there to refuse the package. In fact, the support executive had told me that the order would be delivered max by 7:30 PM.

@amazon @amazonIN I placed an order yesterday using Prime's one-day delivery feature. The order was supposed to be delivered today by 10:00 PM at my OFFICE ADDRESS. Waited at office till 8:30, and the order wasn't still out for delivery. I get a text at 9 for order cancellation.

@littleboxindia has some serious issues with policies and customer support. I've used all mediums to reach them- support tickets, WhatsApp chat, Instagram DM, comments, Twitter—still NOT A SINGLE RESPONSE. There's no contact number or email id. @sharktankindia #littleboxindia

@littleboxindia I've been trying to get help with an order but I can't reach your team. I've tried raising tickets, using WhatsApp's chat support, and have even DM'd you on Instagram. Can you help me with this?

@Apollo24x7 Shared.

@gauravnagdev13 We apologize for the inconvenience caused. Kindly share your order ID or contact details to help us resolve your query. Rest assured, our team will look into this issue on priority. Stay safe! ^ Ashwin

Ordered some medicines from @Apollo24x7 today. The delivery guy came with the order and started throwing tantrums, saying "why don't you people just go and buy your things yourself? I had to waste my one whole hour for your order."

So, @Apollo24x7, do tell me, are THESE your service standards for CIRCLE members? If that's the case, I'd like to cancel my membership subscription immediately. Pathetic experience.

@fnp_ind To hell with your brand. Completely threw off the entire gifting experience.

@gauravnagdev13 Please be assured that we are working on your concern, and we will make sure that this gets resolved quickly for you.

Terrible experience with @fnp_ind. Order a plant that was supposed to be a gift for a friend. I was called today, a day before scheduled delivery, that they don't have the pot I ordered. They offered an alternative, awful looking pot that is clearly nothing like I wanted.

@fnp_ind @fnp_ind first, you change the pot of my gift order at your convenience. Then, you guys deliver a HORRIBLY packaged plant. All the contents of the pot are spilled inside the cylinder. What am I supposed to do with the pot and the soil? Make plants? Never ordering from FnP again.

@fnp_ind I've DM'd you my order ID. I'm keen on knowing what you can do to undo for this atrocious experience.

@gauravnagdev13 We are very apologetic for this kind of experience. Kindly share your order number or contact details in DM, and we will get your concern resolved at the earliest.

The website doesn't show the product as "out of stock". They said I could either accept the alternative or cancel the order. Since it was supposed to be a gift, I could not cancel the order. Horrible, will never shop again from this brand. @GutgutiaVikaas

I no longer feel like I'm adding songs to my 'liked' playlist. Looks more like adding items to a shopping cart.

@Spotify @spotifyindia bring that green heart button back. This 'plus' can go to trash, please. 😶