
Hi Joe,
We're very sorry to hear about this experience. We understand how frustrating and concerning it is when a loved one has been waiting more than three hours for assistance. This is not the level of service we strive to provide, and we sincerely apologize for the delay.
We'd like the opportunity to review what happened and look into the status of the service request. Please send us a private message with the membership number, contact information, and the location of the breakdown so our team can investigate further and address your concerns. Thank you for bringing this to our attention. 💙🚐
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