Hilly Marshall

@virginmedia Well we’ll give that a go at least one thing your being honest about not an immediate response I’ve come to expect that with Virgin in fact any response other than give us your money seems very hard to come by these days 🤷‍♂️ can you lot not just call me the “paying customer”🤷‍♂️

@hylt64 We do have alternative contact methods to get in touch with us @hylt64. Have you tried our messaging services? This is not an immediate response team, however we will get back to you as quickly as possible. ^JS.

@virginmedia is your customer service (or lack of) going to actually answer the phone I’ve now been passed from pillar to post & still on hold 63minutes later despite promises that “it will only take a couple of mins”

@virginmedia So basically to terminate my services I need to speak to an agent but I can’t speak to an agent because they don’t pick up the phone What a cracking business model that is then once you’ve joined your snookered No wonder you advertise nobody likes to leave Virgin Media You Can’t

@hylt64 Thanks for coming back to us @hylt64. Sorry to hear you're leaving us. We do understand the frustration caused with the long wait times to speak to an agent, however we cannot process your cancellation request through our social media platforms. You wi... virginmedia.response.lithium.com/portal/convers…

@virginmedia I was already made aware that after a lengthy time spent on hold Virgin Media would just terminate the call & his true this turned out to be 🤷‍♂️

@hylt64 Apologies that you call was disconnected @hylt64, this would not have been intentional. Are you able to use our messaging services? ^JS.

@virginmedia & yet you say it wouldn’t have been deliberate but I had already been made aware by other customers after a long time on hold they just cut you off 🤔

@hylt64 Hi @hylt64, thanks for getting in touch. Sorry to hear you're having issues with our services. Can you tell us a little more about the issues you're facing and we will try to help as much as we can? ^JS.

@virginmedia You are putting the prices up & I already don’t get value for money

@ninkosan 41mins now still on hold just waiting to be cut off!!!Shocking customer service & after all these years it’s still getting no better 😡👎

@ninkosan Still on hold 35minutes & counting 🤷‍♂️

@virginmedia I’ve spoken to Amy this morning so🤞we have a plan I still can’t understand why your staff couldn’t just tell me to do this last night🤷‍♂️

@hylt64 Hi Hilly thanks for reaching out. Sorry to hear that you've not been able to get through to our customer services. Usually the best time to do this is as close to 8:00am as conveniently possible. Please can you advise what issue you're having? ^LS

@virginmedia are your customer service staff still on strike I’m sure they must be I’ve been on hold online for over an hour & prior to that on phone for 30+mins & still no contact 🤷‍♂️

@virginmedia @O2 O2 been with them for twenty + years they’ve joined with Virgin and bang £70 worth of credit has disappeared and it’s my fault!

@O2 Which one's Robin?🤔

📣 Heard the news? As of today, we’ve joined forces with @VirginMedia. We’ll be a dynamic duo, like Batman and Robin. 👉 o2.co.uk/virgin-media-o2

@TUIUK Have you resolved the issues with your phone lines & website crashing I have already dm you but I’m still no further forward?

@NewcastleCC You now can’t use a trailer bigger than 3mtrs You’ve shortened your opening hours Then shock horror announce fly tipping has massively increased We wonder why!!!

Customer Notice: We are currently experiencing a high volume of traffic at all three Household waste recycling centres. We understand your frustration with the delay in accessing the site. We apologise for the inconvenience and thank you for your patience.

@HolidayExtras Ref CZHLK-R1800002 Have you sorted this out yet? it’s been over a month since our return & your failure in providing a service we paid for I still await an explanation as to why it went wrong? & who’s fault it was?along with refund

@hylt64 Hi there Hilly. We are so sorry to hear this.😞 Please, can you send us a DM with your details so we can chase this for you? Thank you! 🙂

@NewcastleCC @NewcastleCC Why have you changed the size of trailer we normal households can use at the local council tips to 3mtr & under & 6 visits this is just encouraging fly tipping or maybe one of the councillors has an interest in waste disposal company!

Seized! This vehicle was picked up in the Scotswood area this morning from a suspected unlicensed waste carrier. When arranging for waste to be collected, make sure you use a registered carrier to ensure it goes to the right place. Read more: socsi.in/i6z5u

@HolidayExtras Any update? it’s been two weeks since our return Ref CZHLK-R1800002

@hylt64 Can you please DM us your booking details and confirm what it is you are trying to do in order for us to look into this further for you? Thank you, HX Team

@guinanthecat @HodgkinsonSteph @arrive_happy They left us stranded including a 3yr old & blamed everyone else for cancelling return journey WHY WOULD WE CANCEL THE RETURN LEG! So far their staff have been worse than useless! Good luck Steph & Ando

@HodgkinsonSteph @arrive_happy I hope you got sorted Steph. Did you hear back? They have been awful for us, too. Eventually got through, told us to get taxis and now not offering to refund the full amount back.

@arrive_happy haven’t received my pick up time and it’s less than 24 hours away! Ring the number provided and it just cuts off! Help!? #nothelpful #stressfulendtoaholiday #poorservice #hoppa #hoppatravel