Mark Hunter

@QuicklineUK My wife called for an update this morning, waited 10 mins then the guy wouldn’t talked to her, even though I added her to the account yesterday. 🤷‍♂️

@iammarkuk Hi Mark, we’re really sorry for the delay and the disruption this has caused. We understand how frustrating it’s been. Glad to hear your engineer is booked for tomorrow — we’ll keep an eye on your case to make sure it’s resolved as quickly as possible.  Many Thanks Team Q

@QuicklineUK more than 3 days with no internet and no sign of any progress being made, and little to no update as to what’s going on. Underwhelmed massively.

@QuicklineUK PS Nothing happened today, so it’s one week without any connectivity. TBH I don’t think we are any closer getting it resolved than we were a week ago.

@iammarkuk Hi Mark, We are sorry to hear that your technical issue still has not been resolved. Please can you DM us your account details and we will escalate this. Thanks, Team Q

@QuicklineUK I’ve DMd you my details.

@QuicklineUK Finally have an engineer booked for tomorrow, so without service for over 5 days. Engineer should have been booked days ago, very poor support response at 2nd line. 🤞engineer resolves it quickly..

@iammarkuk Hello Mark, We’re sorry to hear you’re experiencing service issues. Please send us your account name and contact details. We’ll take a look and call you back to update you. Alternatively, you can contact our technical support team on 01482 247365 (option 1). Thanks, Team Q.

@york_porsche Looks like a new 911 Dakar under that cover?

Hi @OctopusEnergy I'd like to move to your gas tracker tariff, i'm currently on Flexible - can I do this now, if so how? Thanks

@maltingsyork @mattgoss Did he have Dragon’s Pantry Chilli 🐉🔥🥵🌶️ ?

Look who popped in for lunch the #Legend that is @mattgoss what a wonderful man very humble & engaging… Thanks for dropping by & good luck with the rest of the tour… #Respect 👊🏻

@york_porsche can I register for ‘Porsche Classic’ (3.2 Carrera & Boxster 986) with you, or do I have to go to Leeds? Thanks!

@AmazonHelp That’s the point (read the thread) they never respond when I email. How do I escalate to someone who will actually do something?

@iammarkuk You can request an update on this repair issue but responding directly to the latest email recevied from our team. As for security purposes we're unable to access your account and orders via Twitter, they will be in the best position to assist further. -Damian

@amazonhelp trying to get an update on a laptop warranty repair returned in December 2022, my emails to repair centre being unanswered. I call customer services who promise a response in 48 hours, nothing. How do I escalate?

@AmazonHelp 24 hours later and we are still no further forward with this, why is it so hard for you to tell me what is happening with the £440 laptop I returned for warranty repair in December 2022?

@iammarkuk Thank you for your reply! We would like to take a closer look at this for you. Please use the following link to send on your details: amzn.to/3S5CW2H. - Paul M

@AmazonHelp When I do that I’m promised a call back by the return centre within 48 hours and nobody gets back to me. I need to escalate this, not go through the same fruitless process I’ve been through 4 or 5 times. How do I escalate this?

@iammarkuk Please connect with us here: amzn.to/UKContactUS, so we can take a closer look. We'll be standing by to assist! - Paul M (2/2)

@AmazonHelp Last update I had was that if it wasn’t repaired by 4th February 2023 I would get a refund or replacement - since then I’ve heard nothing and my emails go in unanswered.

@iammarkuk Hello! We're sorry to hear of the issue you've experienced with your repair. Just to clarify, and without releasing personal or account details, could you tell us what information/assistance was provided when you last contacted us about this concern? We're here to help! - Paul M

Hi @OctopusEnergy I'd like to move to your gas tracker tariff, i'm currently on Flexible - can I do this now, if so how? Thanks

@AdmiralUK I’ve done it, took me over an hour. Admiral are way behind on policy management online. I would’ve expected much, much better from you - you are no further forward with this now than when I joined you 5+ years ago.

@iammarkuk Hi Mark, if you can please send over a DM and I can help you.

@AdmiralUK I want to make a minor change to my policy (remove a vehicle) you don’t let me do this online, I have to call, then wait 15 minutes, then get cut off , just rubbish!!#CustomerService ?

@isaiah Oh my, wasn’t expecting that…

@colaja That’s very nice!

Sunny day #MadewithSketch