IndiGo

Hi, we never want our customer to have this kind of experience. Please know that rude behaviour is not acceptable at IndiGo and we take such feedback seriously. Please be assured that we have shared your feedback with concerned team for necessary review and action. Hope to serve you better in the future. ~Malishka

@IndiGo6E travelling from Raipur to Coimbatore via HYD A bag left on ground bus at HYD Airport Informed to indigo staff and they confirmed receipt of bag in bus and asked us to pick it up from HYd to Coimbatore flight gate 11. boarding staff at Gate 11 rudely responded

@mayank_mundada Hi, we regret to know this. Could you confirm if the issue was reported at arrivals? If yes, please share a copy of the PIR (Property Irregularity Report) along with your PNR via DM so that we can have this checked. ~Kajal

@DGCAIndia @IndiGo6E Extremely disappointed. My medium check-in baggage (~17kg) arrived with a hole in hard case (structural damage). Despite multiple emails, your team is repeating the same illogical reply, considering it as 3kg & offering ₹1050. This is unfair.

@GulamAh49106729 Hi, we would like to get this checked. Could you please share your PNR with us via DM so we may assist you further. ~Kajal

@IndiGo6E i have travel from Hyderabad to Riyadh, the crew changed our seats because children are not allowed near the emergency exit. We were informed that the refund would within one week unfortunately I have not received the amount since November 2025. Kindly check and update.

@MurarkaVaidik Hi, please note that any such item left at the airport is not under the purview of the airline and is submitted to the Lost and Found department of the concerned airport authority, and customers are required to collect such articles from the airport's Lost & Found dept. ~Shreya

I lost my brand new airpods at T2 Delhi I had to make a transfer from T2 to T1 in Delhi by the time I came to know I lost them , I already did my security at T1 Please any official near location can put it in lost and found will be very helpful.@IndiGo6E @DelhiAirport

@none_malice Hi, thank you for speaking to us on the call and we hope we were able to address your concern during the conversation. Please feel free to reach out for any further assistance. ~Kirti twitter.com/messages/compo…

@IndiGo6E shambugupta@yahoo.co.in

Big summer plans. Small summer spends. The Summer Getaway Offer is here. Get up to 10% off on flights & up to 70% off on select 6E Add-ons. Book now: bit.ly/4elgG1J. T&C Apply. #goIndiGo

Hi, we regret the inconvenience caused due to the flight delay and assure you that disrupting our customers’ travel plans is never our intention. As checked, the flight is now airborne. We appreciate your understanding and look forward to serving you better in the future. ~Malishka

@IndiGo6E flight 6E128 scheduled departure 1250 hrs from Jharsuguda to Bangalore. Still at Jharsuguda. Waiting in flight for more than an hour. @MoCA_GoI @Ministry_CA

@iamsmriti_s Hi, we are concerned to note this. Please allow us some time to get this checked and we will get back to you shortly. ~Malishka twitter.com/messages/compo… twitter.com/messages/compo…

@IndiGo6E Reference number 34933957. No response whatsoever. It's beyond shocking to think that companies like Indigo think that they can get away with any wrongdoing whatsoever without willing to take even an iota of responsibility. #indigoairlines #consumerhelp @DGCAIndia #dgca

@majiclover We tried connecting with you on call but couldn't establish contact. Kindly share a convenient time or an alternate contact number via DM so we may connect with you for further communication. ~Kirti twitter.com/messages/compo…

@IndiGo6E counters are empty at delhi terminal T1. Que is long but your team is chillaxed. Webcheck in is not happening. Kiosk is not responding 🙏🏻

@TweetsNash We tried connecting with you on call but couldn't establish contact. Kindly share a convenient time or an alternate contact number via DM so we may connect with you for further communication. ~Kirti twitter.com/messages/compo…

@IndiGo6E for my cancelled flight from India to Abu Dhabi in March due to the war, I still haven’t received my complete refund. It’s been too long now. Please initiate refund asap.

@Mirzabaig125096 @airportxnews Hi, we would like to get this checked. Could you please share your PNR with us via DM so we may assist you further. ~Malishka twitter.com/messages/compo…

@IndiGo6E Reached airport for my BBI → Mumbai flight scheduled at 7:05 yet I was treated like a no-show. I was forced to pay extra for the next flight without any proper invoice or clear explanation.I wasn’t alone.senior citizens and families with kids faced the same issue too.

Hi, customers may select a free seat during web check-in by choosing ‘Auto Seat Assignment,’ and a seat will be assigned based on availability. Charges are applicable only for preferred seat selection. Further, we request you to kindly share your PNR so we may check and assist you further. ~Malishka

@IndiGo6E you’re running a scam. You know that passengers depend on Digiyatra for terminal entry and you deliberately don’t send the boarding pass. So that the customer doesn’t have an option but but a paid seat at the last moment to get the boarding pass you were supposed to send. @DGCAIndia please note.

We regret the inconvenience caused to you. We request you to uninstall and then reinstall the application. If you are accessing our website, please clear your cache and cookies, then try again. If still, the error persists kindly share the error screenshot via DM so that we can connect with you. ~Malishka x.com/messages/compo…

@IndiGo6E I need to change the seat but I’m not getting OTP, PNR - ACBBGN last name Bano. Please advise how to change seat.

@manya2130 Hi, we sincerely regret the inconvenience caused. Please be assured that your feedback has been duly noted and shared with the concerned team for internal review and staff briefing. Look forward to serving you better in the near future. ~Kajal

Very disappointed behavior at Mumbai Domestic Air Cargo office today, receptionist behaved rudely, unnecessarily delayed my parcel delivery, and harassed me instead of helping. Ds kind of customer treatment is unacceptable. Pl investigate this. @IndiGo6E #IndiGo #MumbaiCargo

@ankit_paradise Hi, we would like to get this checked. Could you please share your PNR with us via DM so we may assist you further. ~Malishka twitter.com/messages/compo…

@IndiGo6E major concern with your customer service team. First - my flight got cancelled and then your agent changed my flight without my consent under Plan B. Now your team is saying that they can't reschedule again as it is already done. Please help asap. Flight date: 19/05

Hi, thank you for speaking to us on the call and we hope we were able to address your concern during the conversation. Rest assured, your feedback is important to us & is duly noted for necessary review. We hope to serve you better in the times to come. Please feel free to reach out for any further assistance. ~Team IndiGo x.com/messages/compo…

@MoCA_GoI @DGCAIndia @IndiGo6E Worst experience today with IndiGo. Our flight to Delhi was delayed, and after arriving at Delhi Airport at 9:55 PM, we have been waiting for hotel accommodation and transport for more than 2 hours. PNR: AG1BNR Pl.help.

@sajid4vj We tried connecting with you on call but couldn't establish contact. Kindly share a convenient time or an alternate contact number via DM so we may connect with you for further communication. ~Kirti

@IndiGo6E You can call us at any time. My number +971 551831145 thanks.

Travel Advisory Due to the evolving situation in the Middle East, there may be changes to flight schedules. Customers are advised to check their flight status at bit.ly/31paVKQ before leaving for the airport. To keep you informed, timely updates are being sent on your contact details, shared during booking. Should you need any assistance, our support teams remain readily available to help. Your safety and well-being continue to guide every decision we make, and we are in constant communication with the relevant authorities to ensure safe operations.

@SooperPippo Hi, we would like to get this checked. Could you please share your PNR with us via DM so we may assist you further. ~Kajal

Remember the December 2025 Indigo crisis? They apologized and issued vouchers as compensation for the harassment. Those were fake vouchers. Says 'Invalid' when I tried redeeming it. Customer care says they were issued "by mistake" after I had raised the claim. @IndiGo6E #SCAM

@xyejin6xpt Hi, we would like to get this checked. Could you please share your PNR with us via DM so we may assist you further. ~Malishka twitter.com/messages/compo…

@IndiGo6E Why can't ur website ever work? checkin yielding a fail msg. Multiple flights ive faced same issue. @DGCAIndia @MoCA_GoI @RamMNK WAKE UP frm deep slumber & take some strict action against errant airlines taking passengers for a ride.

@MrNabeelHussain We tried connecting with you on call but couldn't establish contact. Kindly share a convenient time or an alternate contact number via DM so we may connect with you for further communication. ~Kirti twitter.com/messages/compo…

@IndiGo6E You all asking for PNR# and then dont reply and give resolution.

@makemytripcare @IndiGo6E @EmiratesSupport Indigo & Emirates airlines cancelled my flight & instructed me thro email to cancelled it then also @IndiGo6E @emirates @EmiratesSupport charged me with cancellation fee & now @makemytripcare is not refunding my amount. @airsewa_MoCAs

@nishitgoel2 We tried connecting with you on call but couldn't establish contact. Kindly share a convenient time or an alternate contact number vja DM so we may connect with you for further communication. ~Kirti twitter.com/messages/compo…

@IndiGo6E “While travelling from Phuket to Delhi on Sunday night, with an expected arrival in Delhi on Monday morning, our flight had to be diverted to Lucknow due to bad weather in Delhi—which, of course, is beyond anyone’s control