iRobot

@MikEy_Vra Hello Mîky! We understand the inconvenience this has caused. If you have any questions or concerns, just send us a DM — we're happy to help!

@iRobot my roomba is not working. Who can I contact?

@joolsws @joolsws Hello ! We understand the inconvenience this has caused. If you have any questions or concerns, just send us a DM — we're happy to help!

@iRobot trying to spend £600 as a new customer and new customer discount email not received. Waiting in call queue for over hour and online support couldn’t help! Can you???

@santichupx Hola! Entendemos la inconveniencia que esto ha causado. Si tienes alguna pregunta o duda, envíanos un mensaje directo. ¡Estaremos encantados de ayudarte!

Hola @iRobot, llevo una semana intentando contactar con vosotros porque compré un robot de limpieza por 500€ de vuestra marca y en 8 meses se ha estropeado. Por si me podéis informar como puedo usar la garantía

@Rodney_E_B Hello @Rodney_E_B! We understand the inconvenience this has caused. If you have any questions or concerns, just send us a DM - we're happy to help!

@iRobot They’re like babysitting an Autistic kid! Lost, Stuck, out of battery and or cleaning solution, constantly pulling hair out of its moving parts….. your Better off getting your vacuum cleaner out and doing it yourself as you’ll save Time! Expensive Gadget!

No more picking up before you start your Roomba® j7+ with Object Detection and Object Avoidance.

@kauleo_o @kauleo_o Hello ! We understand the inconvenience this has caused. If you have any questions or concerns, just send us a DM — we're happy to help!

@iRobot your app for the Roomba is absolute garbage. It has been bug filled since day 1 to the point of making the robot almost worthless. The fact that I need 2 apps to control the new one vs the old one screams of lazy/cost cutting culture.

@nitesh_jindal_ Hello Nitesh. We’re sorry to hear this. That’s not the experience we want for our iRobot family. Please DM us with your iRobot associated email address so we can help make it right.

@wtfismygfon @iRobot Here is the email conversation for your reference. But we are not happy with your response. First off there is too much delay in response and secondly we do not write report. Police recorded it when they visit . If there is specific report format you are looking for please share

my roomba is basically a passive aggressive roommate... quietly judging me as it vacuums up the chips i dropped during my 3rd 'snack break' of the day.

@NovaMillaC Hello Athenova! If you have any questions or concerns, just send us a DM — we're happy to help!

@iRobot I received an email that my early production roomba 705 needs a fix and that I need to login to my account, update my info to get a repair kit.... Is this a legit email?

@MrBillySpicer Hello Billy! If you have any questions or concerns, just send us a DM — we're happy to help!

@kidsintechorg @iRobotEducation @iRobot Where is the answer key for this? The codes are whacked.

You can code from home! Right now through June 1, 2020, you can access premium content through the @iRobotEducation Learning Library with the School Code LEARN. Let us know your favorite activity! #kidswhocode #STEM #coding #codingisfun #kidsintech #code #STEMed @iRobot #irobot

@JohnsonCar73436 Hello Carley! We understand the inconvenience this has caused. If you have any questions or concerns, just send us a DM — we're happy to help!

@iRobot Honestly, my blood pressure spikes just watching your vacuum robot work. It’ll perform a perfect "maneuver" to dodge a piece of trash right under its nose, only to turn around and repeatedly slam into a table leg—it’s pure rebellion.

iRobotOS. It’s a beautiful relationship.

@dom_de_la_rose Hello Dom.. We are sorry for this experience. Please reach out to us in a private message - we are happy to help!

@dom_de_la_rose Hello Dom. If you have any questions or concerns, just send us a DM — we're happy to help!

@enf444 Hello, We are sorry to hear about the inconvenience. If you need further assistance our team is here. Please DM us with your contact information, so we can reach out!

@amazon @AmazonHelp I have had a horrible experience with Amazon warehouse/resale and my review was deleted. This is the kind of behavior that is why I am not renewing my prime membership. My @iRobot roomba was listed as mint condition and the battery didn't work.

@Exploriel Hi there. We are sorry to hear about your experience. Please DM us your contact details so we can assist you and make things right. Thank you!

@iRobot @EufyOfficial After owning my X10 Pro Omni for about 4 months, I'm disappointed to say the least. The parts are made out of play dough!!! The roller brush guard is falling asunder! The clips can’t hold the roller brush in place, rendering the whole machine useless! The side “sweeper” serves no purpose. It certainly doesn’t get into any corners, or anything angular! I switched from my reliable @iRobot combi expecting a real upgrade, but I've been missing that solid performance ever since. Hoping one of you can step up with excellent customer service! @EufyOfficial, perhaps better parts or an upgrade to make this right? Or @iRobot, any options to welcome me back to a dependable machine? Very happy to DM my details and chat. #Eufy #X10ProOmni #RobotVacuum #iRobot #CustomerService

@Juttemannen Hello Jutteman, if you would like more support, our team is here. Please DM us with your contact information, so we can reach out.

@iRobot Don't buy iRobot. They'll sell you an exoensive feature like obstacle avoidance and then kill it after 3 years or so. My J7 is crippled now. Really shitty.

@DavidBalnaves Hello David. If you have any questions or concerns, just send us a DM — we're happy to help!

@iRobot Tapping “Replacement Parts” in the app forces me to manually search your store. If I have to search anyway, I’ll just buy on Amazon for 1/3 the price. Fix the app or keep losing sales. #iRobot #Roomba #CustomerServiceFail #BadUX

@LetMeLive88 Hello! If you have any questions or concerns, send us a DM — we're happy to help!

Worst thing I did was hook up that @iRobot Roomba.. I been having her work all day lol... I feel bad for her. She only gets a brake to charge lol

@BichlerMar91422 Hello Mario. Please send us a private message, and we will look into this right away.

@iRobot Caution: @iRobot retracts written replacement promises! Case #11217166 approved on Mar 18, then denied. Ignoring Austrian Consumer Law (VGG) & their own word. Not how you treat customers! 📉 @iRobot_DE Order 302-7826916-4887525 #iRobot #Roomba #ConsumerRights #ServiceFail

Hey Google...the perfect partner for your #Roomba for even more effortless cleaning.

@BichlerMar91422 Hello Mario. If you have any questions or concerns, send us a DM — we're happy to help!

@iRobot Extremely disappointed in @iRobot. Received written confirmation on Mar 18 to replace my Roomba (Case #11217166). Now they’re retracting it, ignoring Austrian law (VGG). Why break a written commitment to a loyal customer? 🚩 Order #302-7826916-4887525 @iRobot_DE #CustomerService

@DirkDMyers Hello Dirk! If you have any questions or concerns, send us a DM — we're happy to help!

I know they were considering shutting down. I am starting to think @iRobot should do so, they clearly can't provide adequate support for their products. My background is in IT, and I know when there's a bug in the process. Need a robot vac? I'd suggest you avoid them. (3 of 3)

I have spent 5 hours or more trying to re set up my @iRobot vacuum, and it's been a terrible experience. I factory reset this device to set it up with a new network, and it's stuck me in a loop. There's more (1 of 3)

@amit5886 Hello @amit5886. We’re sorry to hear this. That’s not the experience we want for our iRobot family. Please DM us with your iRobot associated email address so we can help make it right.

@iRobot extremely disappointed with the customer services and fake promises made on email and call. When it comes to dealing in real life, its so bad service. Should have listened to my friends before purchase.