Sanyam

Is that George Russell? 😮

Happiest moment

The legendary motorcycle mechanic. Anyone whose motorbike is broken, please get in touch. 📸 Luhas Alexandra Daniela

@AmazonHelp No, you have not. You're asking me to submit the same details again and avoiding any tangible action by throwing the 6-12 hours timeline.

@its_all_that_ We have responded to your concern over DM, kindly check. -Karthik

Another masterclass in bottom tier chstomer service by @AmazonHelp @amazonIN. I couldnlist the numerous stupid things your team has laid out in the interactions we've had over the past couple of days. But focusing on the issue at hand. After "escalating" this and having me ...

...came from a "no-reply" address so go figure why you guus are asking me to reply to the same. Complete and utter lack of accountability, common sense and empathy from you guys at this point.

...wait for a response for the past couple of days. The order now says its lost in transit and the "Customer Service" will help. But the said customer service section is nothing but a bunch of videos that offer absolutely zero value. The correspondence you guys sent via email...

@AmazonHelp Then why does your tracking keep giving dates/deadlines that are before the 13 day period? And your own app says its "Delayed" implying it should have infact moved to a further stage by now.

We understand your concern regarding the refund of your order. Please be informed once the product is picked up it takes 13 days for the product to reach back to us and subsequent initiation of the refund. Please wait for the same. Do keep us posted if you haven't received it in 13 days. Kindly refer to this link: amzn.to/48XPhi7 for refund timelines. -Indhu

Hi @AmazonHelp @amazonIN , Can one of you let me know when will my return be processed? It was picked up on Dec 7. The status shows it was arrived in your"FC" (Fulfilment Center, I assume) on Dec 12. Funny thing is the tracking still does not sat it is received. The initial...

...go to the Customer Service section and, albeit still difficult, connect with an agent to help look into issues. Now though, that option has been completely wiped and if there, hidden in some depths not reachable directly. Also tried asking your "Rufus", same deal.

...date for that was for Dec 14. Then on 14th it changed to Dec 16. Now it says Dec 18 with refund to be initiated on Dec 24. What's up with that? Also I commend y'all on the lengths you've gone to remove the option of talking to a support agent from the app. Earlier one could...

@ShiprocketIndia (URGENT) Hi, I need help getting details of who sent an unknown parcel to my address. Unfortunately your phone and email support do not allow users to request this information.

@IncomeTaxIndia @phaddeepak696 @nsitharamanoffc @nsitharaman It looks like the only AI/automation that has actually taken place is for the communication channels to send out this dog shit response to all questions and grievances.

@phaddeepak696 @nsitharamanoffc @nsitharaman Dear @phaddeepak696, We are following up on this with the team concerned. Our team will revert.

@airtelindia Sharing the one from bills but please know: I Dont Use Airtel. My email is tagged to a random account. Search this account in your database and remove my email. If your system needs users to have an email address, put the account on hold and ask them to verify the next one.

@its_all_that_ We apologize for the experience you went through. Please share your respective Airtel number and register mail ID with us via DM so that we will help you on priority. Thanks, Sandhya twitter.com/messages/compo…

Hi @airtelindia, How am I supposed to respond to this when I'm reaching out reg an account that I do not own or use and have never done so in the the past?! There was a reply back in Sep that the team is looking into in on priority but here we are. 😐

@AmazonHelp You guys need to fix your app to allow customers to talk to a representative. People should not have to go on Twitter rants to get proper attention on every matter.

@its_all_that_ Sorry for the poor experience. We'd like to help you with this. Please reach out to us via DM, and we'll do our best to assist. Further, please don't include any personal or account information. -Karthik twitter.com/messages/compo…

Hi @amazonIN @amazon @AmazonHelp @amazon, I really have to say, you guys are top tier example of being the shittiest corporation. Its really admirable how its downright impossible to contact or talk to any customer service representative while using the app. And believe me...

Where there is a sliver of hope is this 'Visit Customer Service' button. But alas, that too is just a bunch of predefined prompts with cookie cutter answers that take your round and round the same stupid pages on the app. Never giving an option to actually talk to a rep. Bravo!

, I've tried to gove you the benefit of the doubt so much so as to ask your "RufusAI" for help. Even if I go and look in the 'Your Account' section after hitting 'See All' there is no 'Contact Us' section. I've opened all of the available ones, nothing.

@MKBHD Bruh do a blind camera compare test this year please 😭😭

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