Jennifer Harris-Porter

@virginmedia All sorted now thankyou

@virginmedia hi I’m trying to work out if my bill has been paid yet, also I need to remove the bill payer off the account as they’ve moved out of the house,

@virginmedia Being autistic I’m a little confused about it as it says it’s been paid but the direct debit doesn’t come out till today. And my ex boyfriend was the bill payer but he’s told his bank to to cancel them including the mobile bill

Hello Jennifer and thanks for getting in touch. You can check if your bill has been paid via your online account. This will show on the dashboard of your online account. Are you trying to change the account holder or bill payers name, as they can be different. You can find more information about the process 👉 bit.ly/4qV5XxF

@sainsburys Hi my payment has been declined but I now have the right amount of money in my account can someone retry my payment for me as my order is due between 7.30-8.30am

@HSBC_UK hi I'm waiting for my sons pip to go into my account however its not in my account yet and usually it is in by 1.30-145am Also I need to speak to someone about my sons child trust fund I have with you

@ubereats_uk hi I’m trying to cancel an order as it’s taking to long to arrive but the app isn’t being much help

@AsdaServiceTeam shopping delivered today late the delivery driver left my shopping on the door step didn’t knock and then left I watched him drive off in his van didn’t stop to help despite im registered disabled and had to get my son to help. He also left his trolly in my grden

@ubereats_uk hi I placed an order with Waitrose an hour ago and it still hasn’t arrived yet. we’ve had four riders now and no closer to receiving the order, estimated delivery Is 1.30pm despite being ordered at 10.40am

@AmazonHelp I sent you a dm

@jenlou005 Hi there! We typically don't charge until an order ships. It sounds like one of these amounts is an authorisation, which looks like a charge but isn't finalized. It'll be released according to your bank's policies. More info can be found here: amzn.to/3WG3IRM. -Ash

@AmazonUK hi I recently made an order yesterday but the payment has been taken twice out of my account

@BarclaysUKHelp can someone pm please

@virginmedia Thankfully an engineer is sorting out the problem and should be fixed by 7pm tonight

@jenlou005 I understand and we are sorry for this, it could be sooner this is just an estimate.

It looks like @thameswater have killed the @virginmedia #Internet in #Bromley but everyone is keeping quiet for liability reasons. Great work kids!

@virginmedia I’ve checked the service status, intermittent service until 30th April, which Is not helpful when I have a teenage son trying to study for his GCSEs, It shouldn’t take a week to fix it,

@jenlou005 Hey Jennifer, thank you for reaching out and I am sorry to hear this, sounds like there is an outage in the area any updates can be checked here virg.in/servicechecker

@AskNationwide hi, I tried to move money from my nationwide account, but it's not showing up in the accoun. I also tried to send money to my wifes nationwide account, but that's not showing up either

@MetroBank_Help hi I need to re log into my mobile app as I’ve changed phones, I cannot remember my 12 digit code and I need to order a new bank card

@thameswater hi I currently have no water supply. I checked your website for any known issues and they ain’t any problems near me.

@ubereats_uk I made an order with Waitrose this morning round 6.35am only to be told at 8.30 it had been cancelled, and I have yet to receive a refund for it, I tried using your help on the app but as for some reason its like the order didn’t exist I can’t do that

@BarclaysUKHelp I’m due my sons dla into my account now, is there a reason it’s not showing up

@virginmedia Tried that still not going,

@jenlou005 Can you try a hard reset? Pop a pin in the reset pin hole for 40 seconds and let it reboot for 10 mins, let us know what it does. ~IY.

@virginmedia it's still not working. Even after saying it would be last night