Lauren

@PizzaExpress I have done this, how long for a response?

@laurenbeth44 Please contact us with the full details and a copy of your receipt via pizzaexpress.com/help-and-conta… quoting reference #1109440, and we will look into it.

@PizzaExpress visited your restaurant in Sutton Coldfield last week and checked into the app, spent over the reward amount but it says I didn’t get a stamp as I didn’t spend enough, think it’s because staff had to manually adjust my bill on the till and the app then showed £0😞

@currys @currys Have sent a DM but yet again still waiting for a response. This needs to be sorted now as it’s been going on for far too long. It’s getting beyond a joke.

@laurenbeth44 Hi Lauren, thanks for getting in touch. We're sorry to hear about the issue that you are facing in this regard. Could you please DM us via the link attached below, so that we can assist you further? Thanks - JB x.com/messages/compo…

@currys me and my husband are still waiting for a response from the escalation team. Phoned us on the 1st April and told us they would call us back within 48 hours and still nothing and it’s now 17th April. Broken PC that was nearly £1000 and they don’t care. Disgusted.

@LNRailway @LNRailway Hey Jont, I don’t have a reference number as I just emailed on the email your colleague sent to me but still had no response back, thank you, Lauren

@laurenbeth44 Good afternoon Lauren, Apologies for the inconvenience, do you have a case reference number and I can forward it on to see what the craic is regarding this. Thanks in advance 😀 - Jont

@LNRailway I had a train back from London Euston to Perrybarr last Thursday night and my train to Birmingham New Street was significantly delayed and all trains to Perrybarr cancelled, how do I do delay repay and claim compensation for a taxi for the rest of the journey?Thank you

@LNRailway @LNRailway I have sent an email regarding a taxi refund but still had no response back? Just worried as it’s coming up to the 28days now to claim compensation. Thank you

@laurenbeth44 Might be easier if you just email directly, as this still goes to the same email inbox, so the address is customer.relations@wmtrains.co.uk. - Aneesha

@LNRailway @LNRailway Would I have to select ‘make a complaint’ or would it be one of the other options for a taxi refund?

@LNRailway @LNRailway That’s great, thank you so much! 😃

@LNRailway @LNRailway Which form as not sure which one?

@laurenbeth44 2/2 To contact our Customer Relations team, please fill out this form lnr.uk/contact. You can request taxi fare compensation however, it is given on a discretionary case-by-case basis. Let us know if you have any more questions :) - Aneesha

@LNRailway What form as not sure which one? Thank you

@Tesco I purchased a small bird bath ornament a few months ago, just gone to give it a bit of a clean as it was a bit dirty with all the rain and all the paint had chipped away, I know stuff like this can happen over time but not after a few months! Not impressed!

@OctopusEnergy Can someone help me? I set up direct debit but my account is saying I haven’t got one set up?

@McDonaldsUK Visited two different branches within the past few days and both were bad for different reasons, disappointed!

@BootsHelp Just gone to get my free No7 Mascara with my advantage card and it’s ‘out of stock’ at my local branch and the staff spoke to me like absolute rubbish, terrible customer service!

@eatdrinkmb The ‘Dine With Us’ app has logged me out and I can’t log back in, I’ve received no email to say I’ve been removed and I am not receiving any emails to reset my password either, please advise?

@altontowers Can you tell me how much the Daz Games snapback and beanies are this year please? Thank you 😀😀

@LNRailway Thank you, can you please explain to them that we was delayed for over an hour because the trains kept getting cancelled because of trespassers on the railway and the train that we actually got was delayed while on it for the same reason?

@laurenbeth44 Thanks for getting back to me, I'll message the Customer Relations Team directly now (who process all delay-repay claims) for an update, and I'll let you know as soon as they get back to me :) -Leah

@LNRailway Still waiting for a response to my delay repay from 9th September. It got rejected so I appealed it and I’ve got the evidence to prove I was delayed for over an hour. Really not impressed as spent nearly £90 on tickets and we missed our appointment in London.

@LNRailway Yeah they are LNR/DR/20240910/BCBD LNR/DR/20240910/BCBK Feel like I’m not going to get any compensation for these even though delay repay was recommended because of all the delays on that day because of trespassers on the railway

@laurenbeth44 Hi Lauren, I'm sorry to hear this. Do you have a reference number for your appeal so I can check for an update on the system please? Thanks -Leah