Thibault

Hi @RoyalMail I’m leaving overseas on Tuesday and you didn’t complete my redelivery of medication on Friday as you said you would. Please help urgently.

@AmexUK why can I not message you in app?

@RoyalMail Utterly useless - your payment processing is complete Garbage. And you just try and blame the bank. No help on the phone - trip to The bloody post office with a bill. Ridiculous.

@ldn_thibault Hi, due to security reasons, we're unable to assist with Redirections via our Social Media channels. You can call our Redirection team on 03457 777 888, or via their online form here: ms.spr.ly/6013tRSnD ^Mayah

@RoyalMail hi - I’ve been trying for days to pay for a redirection but your payment processor @Worldpay_Global just keeps saying the payment failed - it’s happened on three different cards…

@Qantas hi - I’ve cancelled a flight and got no confirmation email and no refund thus far. Can you help?

@monzo Thank you 🙏🏼

@ldn_thibault Please head over to the 'Help' tab and search for 'Contacting support'. The first suggested article will have a link that says 'Tap here to get started'. Tap on this, and you'll be asked a few questions and directed to message us. We hope this helps 🙌

@monzo Ok but how do you contact a person in the app? I kept getting help articles, and asked if this was helpful…

@ldn_thibault We're sorry for the confusion, we understand your concerns. Please reach out to us in the app and our team will help you further. Let us know if you have any other questions 🙏

@monzo Hi please re read my tweet - I want to REDUCE my limits so that when some criminal steal my phone they can’t defraud me or f thousands.

@ldn_thibault Hi Thibault 👋 We're really sorry that you've not heard back yet. Would you mind letting us know if you requested your limit increase through the Help section of the app?

@Alea_ It gets worse every minute for big tech

@SomeCrypt0Guy @moo9000 @jeuasommenulle @sankaman If he’s willing to scam the railway for free travel as a highly paid MD - what else might he be willing to deceive to get for free? Expenses? P&L??

@moo9000 @jeuasommenulle @ldn_thibault @sankaman £43k is quite a lot tbh. Would you hire someone into a financial company if their criminal record stated they had committed fraud?

Compare and contrast (one was 43k fare dodging, the other was 1m+ deliberate tax default)

@sankaman @jeuasommenulle Not paying for the metro / train fare.

@jeuasommenulle what's fare dodging?

@jeuasommenulle I don’t think comparing quantum of the “fraud” is so relevant here - rather it should be the degree of dishonesty / intent to conceal the behaviour calling into question the individuals fitness and propriety.

@Wise The link you have provided is of no help - the situation is my accounts are compromised at other institutions. The thieves are making bank transfers to wise accounts not belonging to me. What can you do here?

@ldn_thibault Hi there. We're sorry to hear about what happened to you. Please know that we work hard to prevent scams or any other illegal activities in our platform. If you haven't done it, please report it to us here: wi.se/scamfraud and we'll investigate it (1/2)

@HSBC_UK Thank you

@ldn_thibault Hi there, I am really sorry to hear about what has happened to your friend. He will need to speak to our team on 0800 085 2401 to report this, so that we can block any card or devices that have been stolen. Lines are open 24/7. Please join me in a DM for further support. - Hauwa twitter.com/messages/compo…

@HSBC_UK how can I help a friend who’s been robbed to secure his accounts?

@AmexUK how can I help a friend who’s been robbed to secure his account?

@Hyperoptic any issues with the network at E3 ??

@SP_EnergyPeople It’s very annoying to take down your app for the whole weekend when this is the only time working people can find a second to review our bills 🙄

@BritishAir87572 Piss off Ruth

@jeuasommenulle @Alea_ @patrickjenkins_ Perhaps a manifestation of the new secondary competition and growth objective? 🤣

@Alea_ @patrickjenkins_ Agreed

Agreed with what @patrickjenkins_ writes in this piece ft.com/content/646cd1… This strikes me as very important & the FCA's position is hard to understand