JJ

@OVOEnergy But I still haven't got that kind of money in first place

@longjohn3627 If the engineer finds that the meter is faulty, we'll refund the full amount to you, John. ^Chelsea

@OVOEnergy I'm on PAYG for both gas and electric and I would like my meter checked to see if it's faulty because of the amount I'm topping up weekly please

@OVOEnergy How am I supposed to afford that cost?

@longjohn3627 Creep test Switch the power off at your fuse box and check if your meter carries on clocking up electricity use. If it does, your meter might be faulty. We can book you in for a meter accuracy test, an engineer evaluates the meter. This costs £149 upfront. An accuracy test (1/2)

@OVOEnergy hi tried topping up gas via OVO app, message came up saying it didn't go through but it's gone out of my bank and it's not showing on meter

@virginmedia been with you a few weeks now and I'm constantly buffering watching any streaming apps, gaming is crap as my upload ping is 239ms constantly

@virginmedia No it doesn't go to next page

@longjohn3627 After you are taken back to that page it should then load to the next page. You may need to wait a few moments.

@virginmedia I still can't login to my virgin account as it asks to verify password which I do but it sends me back to first page all the time, customer service said to change password but that hasn't worked either

@virginmedia Yes I am but clicking "verify" just takes me back to same page I started from

@longjohn3627 Hi JJ, to confirm are you being sent a verification email regarding that?

@virginmedia Hi, no it doesn't i just keep around in circles

@longjohn3627 Hi JJ, we're sorry for any issues you've had logging in to your online account. Does it advise steps on how to verify that?

@virginmedia hi, I can't login to myvirginmedia via web it's saying my password isn't verified!

@VirginMediaTech I've filled you back

Hey, thanks for flagging this! 🙏 I'm Lilly and happy to help—just follow us back so I can DM you and sort things out quickly.

@virginmedia good morning I'm thinking of joining you for fibre but also hoping to move house , so what will happen if your services aren't available at a new property please?

@parcelforce received message " Sorry, we were unable to deliver this item at 22-11-2025 as the address was inaccessible. We will attempt to deliver your item again on the next working day." My front door is practically on pavement,how is it inaccessible!

@AmazonHelp hi I'm not getting any estimate time of delivery in my account for parcels anymore, it just states "out for delivery"

@eBay_UK hi, as a buyer on eBay why am I being asked to pay VAT on purchases all of a sudden, I'm in UK as well as seller!

@MuscleFoodUK hi this is where DPD left our parcel, I noticed it 2hrs later!

@bt_uk Ok thank you👍

@longjohn3627 Hi JJ, it would be best to discuss this with our team directly. They can go through all the options to get this moved forward.

@bt_uk hi I'm on a social tariff with broadband only, if I took up EE TV would I still be able to cancel at anytime . Thanks

@RhonddaBryant first you voted against pensioners and now you vote against disabled people, how could you

@OgiCare I sent a DM 4hrs ago and still waiting for reply!

@OgiCare I'm no longer with you and you send me this email, please can you sort it?