Manpreet Kaur

@malindoair What is the status here

@malindoair Hi fraud!Booked a Bali–Delhi flight with @BatikAir for ~₹22,000 per person (no checked baggage). Now being asked to pay ~₹19,000 for just 20kg luggage - almost the cost of the ticket itself which we were not made aware of at the time of booking #banbatik

@Uber_Support @Uber

@Uber_Support Can you instead DM me after giving me a shitty experience?

@Uber Shame on you Uber. My order was never delivered and when I’m asking for resolution, you are asking me to contact the delivery person directly. If I have to deal with them directly, then why am I paying all the fees and charges to you

@makemytripcare @makemytrip Sorry - I have been waiting for more 48 hrs. I want my refund right now

@man_n_kaur Thank you for sharing the details. Kindly allow us 48 hours to validate the issue and update you with a logical closure. - Roshni twitter.com/messages/compo…

@airindia @airindia How long do you think it will take to determine whether you can waive the cancellation penalty, given that this is an unprecedented situation as far as Air travel is concerned and Air India really should show some empathy to customers’ situation?

@man_n_kaur Dear Ms. Kaur, we hear you. We're getting this checked internally. We'll get back to you via email.

@airindia @airindia When can I expect a respons

@man_n_kaur Dear Ms. Kaur, we've noted your input and will share it internally for necessary review. Hope for your kind understanding in this regard.

@airindia @airindia Answer my question - how am I supposed to catch the flight if I can’t even get to that city first? I know I need to contact the travel agency, but only Air India can waive the penalty

Dear Ms. Kaur, we understand your concern and have already shared information regarding your query via email. Please note that charges for ticket cancellation will apply as per the fare rules. Since your booking was made through a travel agency, we request you to contact your respective travel agent for further assistance. Unfortunately, we are unable to assist you with a waiver request. We appreciate your kind understanding.

@airindia @airindia Any reply?

@airindia @airindia - So you’re saying the airline is indifferent to the customer’s situation right now and that your desire to make profits goes beyond addressing what the customer is going through. How am I expected to catch a flight from a city I couldn’t even reach

@airindia @airindia any update

@airindia @airindia Case ID - 32092895

@airindia @airindia - Any update here?

@man_n_kaur Dear Ms. Kaur, we hear you. Please allow us some time to check this for you.