Matt Bidstrup

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Matt Bidstrup

Matt Bidstrup

@mattbidstrup

General Sales Manager @ First Call Jewel | 4th Generation Family Business | LDS

Idaho Falls Katılım Mayıs 2025
51 Takip Edilen54 Takipçiler
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Matt Bidstrup
Matt Bidstrup@mattbidstrup·
As a fellow HVAC nepo baby I have two words to say. PE sucks Also running a family business for multiple generations is wayyyyy harder than everyone thinks it is. Props to Hoffman Bros. I really look up to them.
Chris Hoffmann@STLChrisH

Imagine cosplaying a “PE guy” while not having an actual fund or a single successful exit 🤡 I was told not to punch down. But Paul’s ego is so high that I don’t think this counts. Now back to your regularly scheduled programming, featuring cows and HVAC…

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Matt Bidstrup
Matt Bidstrup@mattbidstrup·
@shawngorham There is a time and a place for the $30,000 system. After 20 years and the customer wants a nice upgrade? You can get to $30,000. Sadly one of our private equity competitors sold a $27,000 single stage furnace to a nice lady in our market last year. I hate that scummy stuff.
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Shawn Gorham
Shawn Gorham@shawngorham·
Your business has to align with your value otherwise you are going to have a hard time. For example, I could never sell $30,000 AC units or employ salesmen disguised as tech's with an iPad I would have a hard time.
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Matt Bidstrup
Matt Bidstrup@mattbidstrup·
@guessworkinvest We have done the same thing. Performance based pay creates high tickets and incentivizes growth, but we have found that hourly pay with a small commission structure creates a good blend of technician incentive and customer experience.
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Kaustubh Deo - Guesswork Investing
We’ve chosen to NOT use commission-based comp for our sales team. It’s attracted passionate arborists, who just want to be good arborists, not salespeople. It means we grow slower. After all, strong comp incentives + hard selling & fear-based tactics do work better in the short-run. But I’m fairly confident the tide will go out on that style of selling, and we’ll be left standing as a company that has techs that are trained to focus on giving quality/honest advice.
Shawn Gorham@shawngorham

A friend of mine has a 5 year old Lennox AC system. He called Service Champions (PE Owned) out for a "tune up" and they are HARD selling him a new unit for $40,000 He is live texting me the sale - its wild. All fear based, they are telling him he has mold in his ducts. Once again, it's a 5 year old Lennox system.

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Matt Bidstrup
Matt Bidstrup@mattbidstrup·
@JaredDHardin Today a customer signed a quote to get the blower motor changed on a furnace. After the job was done the technician went to get payment and they said they weren't going to do it. Idk how some people sleep at night
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Jared Hardin
Jared Hardin@JaredDHardin·
Bro.. I just had a guy email me saying he doesn't think he should have to pay the remaining balance because "he thinks I charged him too much".. He signed the quote, paid the deposit, I did the work, and now he does this. I'm about to learn how to place a lien on a property.
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Matt Bidstrup
Matt Bidstrup@mattbidstrup·
@iamd2dguy More of a Dr. Pepper Zero guy myself but I can respect that
GIF
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Kyle McDaniel
Kyle McDaniel@iamd2dguy·
@mattbidstrup Oooo thats a great question, the beverage of choice changes often but right now the sugar free Lando Norris Monster hits hard!
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Kyle McDaniel
Kyle McDaniel@iamd2dguy·
It’s time to not be anonymous anymore. I figured i would introduce myself. I’m Kyle McDaniel. I’ve got 11+ years in pest control and door-to-door sales Member of The Church of Jesus Christ of Latter-day Saints Served a mission in Argentina Studied Finance at BYU-Idaho (I know you are sorry for me that I didn’t go to BYU) In 2021, my cousin Casey (Pest Control guy) and I started King Pest Solutions with $4,000 each. This summer, we’re on track to surpass $3 million in recurring revenue while growing across Colorado. Along the way, I’ve become a husband, dad, business owner, tiny real estate investor, and someone who loves killing bugs and making a few bucks. Love sharing wins, losses, lessons, numbers, and everything in between. I also like a little caffeinated beverage in moderation.
Kyle McDaniel tweet mediaKyle McDaniel tweet mediaKyle McDaniel tweet mediaKyle McDaniel tweet media
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Matt Bidstrup
Matt Bidstrup@mattbidstrup·
The tale of two HVAC Comfort Advisors. Which one would you rather have?
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Matt Bidstrup
Matt Bidstrup@mattbidstrup·
@ToddLlewellyn Honestly I wish I could tell you it gets better. Labor management is really tough the more techs you have. This week I have been swapping HVAC installs around like crazy trying to fit everything in
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Todd Llewellyn
Todd Llewellyn@ToddLlewellyn·
Logistics are gradually becoming one of the hardest parts of my business. I had 2 guys call out sick early this morning. We already had a full day today. Now I need to figure out where to fit in their full day job that we had booked today. I had a water heater replacement job come in late last night that I promised we would squeeze in today or tomorrow. (before I knew about the call outs) I have a journeyman plumber that is off the next few days and I am also heading out of town. Suddenly we have too much work for the rest of the week and that only means one the.... the phones are about to ring like crazy.
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Todd Llewellyn
Todd Llewellyn@ToddLlewellyn·
Property Manager: How much to replace a faucet if I provide it Me: $195 PM: What is your best price Me: 🙃
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Matt Bidstrup
Matt Bidstrup@mattbidstrup·
Another doofus asking a contractor for an itemized invoice. I bet he didn’t ask for an itemized receipt of his $8 coffee from Starbucks
Steve Tolger@stevetolger

@TCfromUB @ClintFiore Easy Karen. An itemized invoice/estimate is a legitimate request. That’s all

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Tanning Salon Don
Tanning Salon Don@TheSalonDon·
Setting up a calling center. Does anybody have experience using Ring Central?
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Todd Llewellyn
Todd Llewellyn@ToddLlewellyn·
Spring break we were going to go to Zion and my wife got sick so we stayed home This weekend we were going to go to Moab and my daughter got sick we we are staying home This summer we were going to go to yellowstone and my daughter got a role in a play so we are cancelling that Should I just sell the trailer at this point??
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Todd Llewellyn
Todd Llewellyn@ToddLlewellyn·
There is a 99.99% chance that they mail this to every business and they are just selling plaques. That being said, I’m very honored to be the best of 2026 business rate.
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Matt Bidstrup
Matt Bidstrup@mattbidstrup·
One of my sales guys is openly competitve. He makes everything a competition, even addressing thank you cards. My other one is quietly competitive. He seethes when someone is selling and he isn't. Any guesses who has the better numbers?
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@levelsio
@levelsio@levelsio·
I still haven't solved the CO2 bedroom challenge You open the window and you wake up from a 6am garbage truck or barking dogs and sunlight You close it, you suffocate in 1200 ppl at 5am I guess you really need some mini tube in your wall with a vent that opens and closed based on internal CO2 but how do I build that?
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Matt Bidstrup
Matt Bidstrup@mattbidstrup·
@ToddLlewellyn It's sad how relateable this is to me. We just did our morning training on how to handle this.
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Todd Llewellyn
Todd Llewellyn@ToddLlewellyn·
I called my barber and he said it’s $35 for a hair cut. I told him that I can buy a 3 pack of scissors on Amazon for $8. He hung up.
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Matt Bidstrup
Matt Bidstrup@mattbidstrup·
I agreed with everything he said until we got to the itemized quote. Did you get an itemized quote on your Tesla? Did they tell you how much labor went into building it and shipping it across the country? I will install an awesome cold climate heat pump for you. Mitsubishi, Lennox, Trane, take your pick. But the expectation that a contractor should give you an itemized quote is ridiculous. No other industry requires that.
Andy Slye@slye

Do you know how hard it is to find a HVAC contractor that will install a modern heat pump? “Heat pumps are overrated.” “They don’t work in freezing temps.” “They’re more prone to failure.” Um, no? The latest inverter cold-climate systems use fundamentally different technology with variable-frequency compressors and enhanced vapor injection that maintain full capacity at -5°F and rated operation to -22°F. These are among the most efficient air-source systems available. And keep in mind, I’m willing to pair a heat pump with an efficient gas furnace for a dual-fuel setup if it makes sense. But I have yet to find someone who will even entertain the idea of installing one, especially a MrCool or Gree Flexx, which typically means the contractor can’t hide behind an un-itemized quote. I knew the HVAC industry was riddled with middlemen who make money through commissions and hidden markups, but I wasn’t expecting such fear mongering. It’s eerily similar to the vibe from 8 years ago when I decided to ditch my gas car for an electric vehicle. Back then everyone said I was crazy, but they just didn’t realize how much the technology had improved. Now, electric vehicles are everywhere. I have a feeling it will be the same for modern heat pumps in homes. Am I wrong?

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Todd Llewellyn
Todd Llewellyn@ToddLlewellyn·
My employee sent me this video. Another company installed this tankless water heater. They charged the customer $12,000!!!!!!!! tons of mistakes. Worse than a DIY homeowner that doesn’t know what they’re doing. FYI, this company who installed it is already in under investigation from the state DOPL…. It’s really too bad that there are bad businesses out there that feel OK doing this to people. The homeowner hired us to fix all the mistakes. Should have hired us in the first place.
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Todd Llewellyn
Todd Llewellyn@ToddLlewellyn·
If you want to start a AI business, the last thing I would do is a customer service AI voice agent. The market is flooded. I get calls, texts, DMs and emails almost on a daily basis with people wanting me to check out their product.
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