nightflight

@SouthernRailUK And does that form work? Or will I fill it in just to find out it has the same issue as the DelayRepay form? (I'm starting to suspect that Southern have made their IT work so badly that customers just give up, though I'm sure you couldn't _possibly_ confirm that! :-) Cheers!

@nightflight That's not something we could action from the social media desk, I'm afraid — we don't have the authority to action either refunds or compensation. You can contact our Customer Relations team regarding this using our Contact Us form, here: southernrailway.com/help-and-suppo… ^Will

@SouthernRailUK I can't get the DelayRepay form to submit. After filling everything in I finally get to the submit button (which only becomes active when the captcha has been completed) and then I just get a popup saying "There was a problem validating your captcha response"

@SouthernRailUK OK, my mistake for using the word "refund" instead of "compensation"... So what's the compensation from SouthernRail for the DelayRepay online system not working? Or is that another shrug? (Shock! :-)

Hi there, apologies for any confusion. Delay Repay compensation isn't a refund, it's compensation for a train arriving with a delay, which is calculated as a fixed percentage of the cost of the ticket. You can find more information regarding how this is calculated here: southernrailway.com/help-and-suppo… ^Will

@SouthernRailUK And presumably you'll increase the value of the refund to make up for the hassle of me having to queue up at the ticket office to cash it and then queue up at a bank to deposit the cash? (Or will that just be a shrug from SouthernRail?)

@nightflight Hi there, it is possible to submit your claim via post, if you continue to be unable to submit it online/via the Southern app. However, are you able to confirm your full name and email address so we can take a look at your account (if you have one)? ^Will

@SouthernRailUK Hi - by post it said I could only get travel vouchers instead of paypal/bacs. Given that the online portal doesn't work can I get a paypal/bacs payment by post instead?

@SouthernRailUK Yes, of course :-)

@nightflight Thanks for that! Is it fine with you if I send the video over to the IT team as well? ^Van

@SouthernRailUK Hi. I can try (though it wasn't working yesterday either when I tried it!) I've (hopefully!) attached a screen recording showing what's happening if that helps

@nightflight Interesting, we'll try and find out if there are any issues on the website that could be causing this. Are you happy to give it another try later this evening, if submitting it with the VPN on doesn't fix it? ^Van

@SouthernRailUK Hi. No - but I can try with one switched on. (Though it can't really see how it could be anything interfering with the Captcha - because without completing the Captcha the Submit button wouldn't become active, but it does...)

@nightflight I see, thanks for trying these options though! Can I just check if you are using a VPN by any chance? As those can interfere with Captchas sometimes ^Van

@SouthernRailUK Makes no difference. (I've tried using Edge with and without InPrivate mode, Chrome on desktop - and even the Southern app just throws an error as soon as I click the submit button).

@nightflight Hi there, could you give it a try using a browser window in incognito mode please and see if that works? ^Van

@British_Airways Customer Services have said that they don't handle reimbursement for involuntary downgrade and I have to contact Executive Club. But the contact page for Exec Club says I should complete the online form on your Complaints and Claims page, which is what I already did...

@nightflight Send us your booking reference via DM along with as much information as possible so we can take a closer look. We'll also need you to confirm your full name and contact details. We may need to ask you a few more questions for data protection. 2/2 twitter.com/messages/compo…

@British_Airways I was involuntarily downgraded on a flight on Monday, so I raised a claim for reimbursement online, which I can now see you've closed without actually responding to me. How do I proceed? Thanks.

@ubereats_uk Been trying for 2wks via in-app chat to get a refund from my UberMoney. The value has now been "revoked"(?), but not sent to me, and you closed the chat. When I open a new chat you close THAT telling me to respond to the existing chat, which I can't as you closed it

@Uber_Support I guess that's a no then...!

@Uber_Support Is there a secret method to get the in-app customer service chat reps to actually reply to my query, rather than repeatedly copy/pasting in generic info and then asking if there's anything else they can help with (when they haven't helped me in the first place)?

@santanderukhelp Yes: I need to use a VPN for work (and it's the Santander Business app, which I also need for work, and it wouldn't be unusual for a business to require both!), but the VPN isn't running

@nightflight Hi, do you have a VPN installed on your device? ^ FD

@santanderukhelp The Santander Business app has stopped working since the latest update: when I open it it says "It looks like your device has been rooted... If you'd like to use the app you'll need to restore your factory settings." But my device has NOT been rooted. What's up?

@British_Airways It says my account has been locked and I should refer to the email or letter you sent me (but you didn't...) And there's no one answering your phones or any way to leave a message or request a call back . Can you let me know how to unlock my account? Thanks.

@dobbies How can I use the "£5 off when you spend £25" voucher (from this week's Waitrose magazine)? The till refused to accept it and the staff just said you can't use it if you've used a Dobbies Plus card, but even when they took the Dobbies card off it still wouldn't work...

@monesehelp Hi My account was blocked earlier this morning (when I installed the app on my new phone and tried to log in) and the app said I should receive an email telling me what to do "shortly"...But no email has arrived. Can you let me know how to unblock ASAP? Thanks!

@monese Hi My account was blocked earlier this morning (when I installed the app on my new phone and tried to log in) and the app said I should receive an email telling me what to do "shortly"...But no email has arrived. Can you let me know how to unblock ASAP? Thanks!