Niharika Tandon

@MYHighCommAbuja hello, urgently trying to connect with you regarding e-visa application for entry into Malaysia on approved employment pass. Unable to connect to your phone numbers.

@britishairways your website & app are the worst I have ever experienced! Unable to block the bassinet seat for my infant, can't get through to your customer service without waiting a few hours for live chat agents... Please help !!!

@lynn_ngugi1 Hi Lynn, any idea what the Nairobi appointment waiting times are for the UK visa at the moment?

After The UK Visa Application Center in Westlands, Nairobi gave their word that a Senior Representative will address the issues and assure Kenyans of Better treatment, (refer to my previous posts) this is the bullshit they’ve come up with 😳, and since I have time, we will unpack their statement one by one Unprecedented demand = We’re overwhelmed, but we won’t take accountability. They’re using “unprecedented demand” as a blanket excuse to deflect from poor planning, poor facilities, and poor treatment. Demand doesn’t excuse people standing in the heat, being misinformed, or forced into paying for VIP services to receive basic dignity. Creating a more comfortable customer journey= Corporate gaslighting. They want to sound like they’re solving the issue without actually acknowledging what the issue is,exploitation and systemic disregard. There’s no apology. No mention of how people are being mistreated. No recognition of the premium service coercion. Expanding our waiting area= A vague promise, no timeline. What does “expanding” even mean? Are you building shade? Chairs? Indoor space? Where? When? How soon? Zero transparency. Blaming customers for traffic issues = Deflection Instead of taking responsibility for poor logistics and lack of infrastructure (like no parking), they’re pointing fingers at applicants. A classic trick: blame the victim to distract from your own failures. Visit no earlier than 15 mins before your appointment” = Shifting burden to applicants. This instruction would almost make sense… if your system worked efficiently. But when people show up at their allotted time and still face long waits, poor directions, or last-minute changes, this rule just becomes another way to dismiss complaints. Only customers allowed inside= Security theater. This policy is routinely used to keep families, elderly people, or those needing assistance outside in the heat. They say it’s for security, but it’s really about control and minimizing service obligations. Courier return service= Another upsell. They’re pushing paid alternatives (like courier return) instead of just fixing the issues at the centre. More money for basic respect. @VFSGlobal , you either do what you are supposed to do or leave this country. Treating Kenyans with respect is not something we will beg for

@priyal Oh man, been years since I had one! Those were a staple for treats at school or picnic snacks 🤤

That 10rs Monginis slice cake >>>

@OgolaRep Please check your messages.

@KenyaAirways why am I being asked to pay 20$ for the medical clearance certificate after submitting the MEDIF form? Not only is there no such information on your website or when I spoke to your customer service, but it is an absurd charge for a simple clearance.

One thing is clear - democracy is alive and well in India.

Flight BOM - Nairobi full of mosquitos @IndiGo6E . This is a health hazard and absolutely unacceptable!! You expect us to spend 5.5hrs on a closed flight with dozens of mosquitos flying around???

@Airtel_Presence . Your team is just giving us excuses after excuses, and keeps extending timelines. How can there be no realistic timeline to the internet starting? What is wrong with your broadband connection? I would like to speak to someone!!

@niksypixie Apologies for the hassle faced, Niharika. We request you to share your registered number with us via DM so that we can look into it and help you further. Thanks, Vanshika twitter.com/messages/compo…

@Airtel_Presence @airtelindia broadband not working in Goregaon Mumbai for 2 days now. Your customer service has a pre-recorded message that says it is due to a technical fault, but unable to speak to anyone!!

@asayf @andokitchens hi, would like to share some feedback on your delivery process. It's frustrating when food platforms have conflicting information on delivery timelines compared to realtime info from your customer service team (who never ans the phone)!

@flyspicejet please confirm what is the expected departure time of your flight SG88 BKK -DEL on 5th Feb (tonight). This is urgent!!

@dodmichaela @UberEats There's also no way to get in touch with @UberEats Kenya when they deduct money from mpesa / card but your order disappears from their system. No one ever answers the @Jambopay number & no options on uber app to raise a complaint coz the order doesn't reflect.

I’m gonna need @UberEats to restore their cash payment option because that’s the only way we can pay on delivery… after being robbed of food more than once because of payment already made… I’m too wary of paying before delivery pls.

@IndiGo6E When we log in to manage our booking it shows as 35kgs, will share the PNR on DM.

@niksypixie Hi, under super 6e fare, your free baggage allowance, is one piece of check-in baggage of 25kgs. Further we request you to please share the PNR via DM so that we may get this checked, ~Rohit

@IndiGo6E what is the baggage allowance on international sector super 6e fare, BOM to NBO? How many kgs and bags allowed? Your website & tickets have contradicting information.

@magicalkenya @eCitizenKenya Hello, we received the visa finally. The website needs to be updated with the processing time for visas...

@niksypixie @eCitizenKenya Hey @niksypixie, have you received the visas yet? If not, please send us a DM, and we'll be happy to help

@eCitizenKenya @magicalkenya we applied for tourist visas for my family last week, no update yet. They are scheduled to travel from India on Thursday 21st night. Please help urgently!!!

@IndiGo6E we have spent all day trying to reach your customer service team!!!! Urgently need assistance to change our reservations to Nairobi scheduled for 7th Dec .. Absolutely absurd that we can't change our booking online, not can we connect to your customer service team !!

@IndiGo6E Hi we can't get through to you.. please call us. We need to change our flights urgently!!

@niksypixie Ms Tandon, we are concerned to hear this. Please share your contact details and registered email ID via DM, so we may check this for you. ~Mitul twitter.com/messages/compo…

@IndiGo6E your customer service and your website are absolute crap! Unable to make changes, payments don't go through, not sure what we are paying for.. need urgent assistance to confirm a reschedule