ninaleaa♥

@Selfridges care to explain how a month ago my OH attempts to place an order once payment is verified on his bank an error code shows on your website&yet you have taken the money from his bank no confirmation email or items received. £1600+ down and no refund?!

@ubereats_uk explain to me how I can hand back an order to your driver as it wasn't my order and an hour later I'm still sat her £30 down with no food?!

@UberEats can you explain why after me handing the wrong order back to your driver almost an hour ago I'm still without food and the app is saying it's been delivered?

@DunelmCareers applied for a customer service job but can't upload my CV??

@asda @HeinzUK care to explain the spots that look like mould? I got this tin in my shopping delivery on the 24th march & doesn't go out of date till next year....

@SimplexCC can I have my money back now after being scammed back in JANUARY?!

So after being scammed back in January @monzo tell me they can't help and @SimplexCC are taking forever to respond 🙃 looks like I'm 2k down🖕🖕

@monzo worse bank ever. Told they won't refund me my money after loosing it in a scam instead telling me to go through another company, which is probably pointless now since it's 2 months after!

@monzo No sorry don't believe it anymore! Nearly two fucking months with two missed deadlines dates that both the specialist team and complaints team gave me! It's out of order hopefully the ombudsman will be better help than you!

@ninaprotano We're really sorry to hear that - this isn't the experience we want you to have 😔 Rest assured, our Complaint team will review everything that's happened, and they'll get back to you as soon as possible. We appreciate your patience.

@monzo so after getting fed up of the stupid same response messages in chat over my money I decided to email your CEO to get an email back from Executive Complaints who also do not want to help! Nearly two months since I lost nearly 2K worse bank ever!

@monzo I've reported it and made a complaint which they also ignored done a complaint to ombudsman now had enough.

@ninaprotano Hi Nina 👋 We're so sorry about this 😓 Just to double check, have you managed to report this in the app already? If you have, our specialists will still be looking into everything and will be back in touch as soon as possible 🙏

@monzo worst bank ever! I shouldn't be made to wait this long for you to admit I was scammed out of nearly 2k almost 2months and still no response from you!

@andreah_xo @monzo The 'specialist' team have been dealing with my scam case since 28th January and even after raising a complaint fuck all has been done! I've finally raised a complaint with the financial ombudsman 🙃

@monzo will be contacting financial ombudsman about the lack of care or action from @monzo since we have been a victim of fraud. Telling ur customers you've no idea when you will be in touch is shocking. We are into 48hrs now. The fact your fraud team are in demand speaks volumes

@Catwomanx6 @monzo Aniexty reading this as I've literally just done a complaint to financial ombudsman after monzo ignoring my scam which lost me nearly 2k while failing to follow through with my complaint🙃😩

@monzo Making the mistake of moving to a bank that refuses to refund a scam, even though the Financial Ombudsman tells you to. Monzo are charlatans!

Unexpectedly expensive things you only found out about as an adult 👇

@monzo I've tried ringing three times and each time had the phone put down

@ninaprotano So sorry about that! Unfortunately our Chat isn't a live Chat, but as soon as the team are available they'll be in touch. If it's urgent, please give us a call on 0800 802 1281 and we'll be happy to look into this further. We're super grateful for you bearing with us!

@monzo absolute disgrace after a month an half of me being scammed out of over £1800 and putting in a complaint you've had the decency to push my complain deadline back to sometime in April when you specifically said 11days! Disgusted!

@monzo So I've messaged yous 6 times not a single reply!

@ninaprotano We completely appreciate the feedback, and we're deeply sorry for any trouble caused. Rest assured our team will be in touch as soon as they can to support on the Chat.

@monzo Up until this incident I never had a problem with you I always recommended you when people needed a new bank but after this you've gone downhill massively it shouldn't take nearly 2 months to agree I was scammed and to get my money back it's appalling

@ninaprotano We appreciate it's not ideal to wait, and we're really sorry 😔 Our Chat isn't a live-Chat, but our team will be in touch as soon as they can. Thanks for bearing with us!

@monzo I've messaged you and no reply🙃 poor communication tbh

@ninaprotano Hi there 👋 We're sorry to disappoint you 😞 Please reach out to us via the in-app Chat and our team will take a closer look into this for you. We're afraid we won't be able to speed up the process, but our team will do everything they can to help you. Thanks for your patience 🙏

@monzo worse bank scammed out of nearly £1800 yet not a single update on weather I'm getting any of this money back and even after an complaint still complete silence from yous! Absolute disgrace.