Omid Razavi

Our SUCCESS formula to Onboard, Retain, and Grow customers at @SupportLogic. A best practice for #SaaS customer success. #Customer_ORG

Wishing Tokyustay Yotsuya a happy Tanabata festival ! Having a great time here! #TokyuStayYotsuya ❤️🙏

@levie Agree with @levie, high-skilled immigration drives innovation, creates jobs, and strengthens a country’s global competitiveness. Restricting it shifts opportunities elsewhere!

High skilled immigration has been central to America leading the world in tech. The biggest misunderstand about high skill immigration stems from people thinking that the market opportunities in tech, and tech-adjacent fields, are zero sum. This essentially imagines innovation is finite and we’re all fighting over the same job or opportunity pool. This may be true of a few very legacy, slow growth industries, but it’s categorically not true for any important industry in the past 50 years or the next 100. Biotech, AI, advanced manufacturing, software, EVs, new energy sources, and dozens of other fields of the future are our high growth industries. And there’s no inherently fixed volume of companies or talent that the market needs. Tesla being started or not started in America is the difference between 100,000’s of jobs here - and leading in EVs globally - and not. Apple being started here is the difference between potentially millions of jobs being here - and leading consumer electronics globally - and not. You could go through this list all day long. Tech is not zero sum. More startups, pursuing more ideas, ultimately create more innovation and ultimately more jobs and prosperity. And that means you need the right talent to both work at these companies, and start the next ones. High skilled immigration has directly made America dominant technically and thus economically, and create far more jobs in America for others than are supposedly displaced. Even briefly imagining the alternative scenario, it’s obvious how disastrous this would be. The demand from tech companies for this top talent will remain, yet America won’t benefit directly from their hiring. That talent will go to another company that competes with the US and makes our dominance harder to maintain. You’re just increasing the odds you have more competition in the future. And even in the “best case” scenario (for our competitiveness) where a larger company like Google hires the same people internationally that would have otherwise moved here, when that person leaves Google to start their next company, it will be in their country of origin, not America. This is how you lose the tech war within one or two generations. There’s simply no good game theory in anything that reduces our talent access. Yes, we absolutely have and need to continue to educate and train incredible talent that grows up in the US, but equally having access to the world’s smartest talent has always been a huge advantage for America.

Two Decades with LinkedIn: A Professional Odyssey🌐 lnkd.in/gn7ECStS @LinkedIn

Enterprise Adoption of Generative AI: Trends, Challenges, and Predictions linkedin.com/pulse/enterpri… via @LinkedIn

Machine Learning in Customer Support Is A Two-Way Learning Street linkedin.com/pulse/machine-… @orazavi via @LinkedIn

AI and the Art of Omotenashi: Reshaping Customer Service As we embrace the #AI era, this merging of tech and tradition will continue to shape how businesses should cater to their customers. linkedin.com/pulse/ai-art-o… via @LinkedIn

@jimroth keynote at @TSIACommunity on customer success scoring framework based on user adoption, technical health and customer engagement across their experience with @salesforce

AI is going to help with Customer Experience and Cost Containment says @j_b_wood at @TSIACommunity Interact 2023 in #Orlando

I've registered for the @GainsightHQ Pulse 2023 Conference, May 17-18, 2023, bringing together Customer Success, Community Management, and Product Management. Use my promo code to receive a 15% discount - See you there! events.bizzabo.com/pulse23?promo=…

From #Clippy to #Copilot, @Microsoft has gone from 'Hey, it looks like you're writing a letter!' to 'AI-powered future of Office documents to create documents, emails, presentations, and more! youtu.be/S7xTBa93TX8

How Generative AI Is Transforming Customer Service and Support | LinkedIn #CRM @orazavi Great advice! bit.ly/3ELfMsS

Revolutionize your #CustomerService and #CustomerSupport with the power of #GenerativeAI Algorithms like #chatGPT from @OpenAI are shaking up the industry by redefining business processes, reshaping human relationships, and boosting productivity. linkedin.com/pulse/how-gene…

10 Ways Customer Success and Support Can Learn From One Another by @orazavi in linkedin.com/pulse/10-ways-…

@nrmehta @GainsightHQ ACQ…?🤔🤔

I can't say more or our PR team will KILL me, but we're announcing something tomorrow that has me more excited than anything else over my 10 years of @GainsightHQ. More to come... 🤫🤫🤫

The Re-engineering of Sales Generation keynote by @j_b_wood, CEO, TSIA at the @TSIACommunity Envision conference- do you have propensity models for expansion and growth? Introducing the APLAER model!

Marina Keating, VP of Global Customer Support and Education Services at @Xactly is on the @SupportLogic Customer Advisory Board. We look forward to co-creating the future of customer support and success with Marina on our CAB. #customerSupport #supportExperience #customerAdvocacy

Shout out to @UnitedAirlines's Lost+Found for finding and shipping my laptop left on board the connecting UA323 flight from RDU to EWR. And many thanks go towards @FedEx, who delivered within 24 hours of arrival! ✈️🚚🙌

Ben Saitz, Chief Customer Officer at @Netskope, has been an invaluable member of the @SupportLogicInc Customer Advisory Board at @tableau by @salesforce and now at Neskope. #cco #customerSupport #supportExperience #customerAdvocacy

Yamini Rangan CEO of @HubSpot on leadership from the period of abundance to prudence, CS proactivity and customer understanding @yaminirangan with @nrmehta at @GainsightHQ #pulse2022

Thimaya Subaiya CCXO and Anisha Sivakumar VP, Customer Success on leading partner and customer success together @Cisco with @nrmehta at @GainsightHQ #pulse2022