Pete Bridge

@ryanair maybe someone here will know the answer. How do I check in my daughter who turns 16 while she is away? Online check in refuses to recognise her date of birth ....

@stevieconroy @MissB59781944 @Ryanair Been waiting for their chatbot to respond for over 6 hours .....

@MissB59781944 @Ryanair @MissB59781944 any luck on getting a reply from @Ryanair - its impossible to get through and chatbot is just an option they have to stall you some more and hope you lose the will to live waiting for a reply

welcome back on board - we absolutely approve of the colour coordinated mask ✅😷

@Ryanair have been waiting on your web chatbot now for over 6 hours . . . . be great to connect with someone!

@LaraRixon @GWRHelp Agreed. It’s a complete nightmare. Not to mention it’s probably breaking all sorts of health and safety rules

@GWRHelp how come the usual 12 carriage 17.51 Pad-Didcot has been reduced to 4? One of the busiest trains of the day.

@curioushayles @GWRHelp And we’re still sitting in Paddington. Again

@GWRHelp its 17:52 and we've only just been allowed to board the 17:51 PAD-MAI. Every night it's been announced as ready to leave at Paddington and the doors haven't even opened yet. This is every single evening I've taken this service. This new timetable (still) super sucks.

@andymyatt @PaulCliftonBBC @GWRHelp @TfLRail @networkrail They could start by providing information and staff who actually gave a sh#t about customers

@PaulCliftonBBC @GWRHelp @TfLRail Is unfortunate that most of the rail issues are @networkrail problems. Nor sure how you make the infrastructure and the company that is supposed to look after it, better.

At Reading for the first day of @GWRHelp timetable and the launch of @TfLRail services. Marred by a signal failure that could have happened any day

@GWRHelp Would have been nice if either station staff or the driver could be bothered to tell us. More than their jobs are worth I guess. You must be bored of hearing this, but your company redefines crap customer service

@pajb109 Hi Pete, sorry for the delay this is being caused by a fault with the train. -Andy

@GWRHelp new timetable, same rubbish service. Delayed in this morning and now sitting in Paddington on the 17.51 PAD DID service which is ‘delayed’. No explanations. So proud of GWR - I cannot think of a company that would have messed up the new timetable more spectacularly

@ThomasTank01 @GWRHelp Didn’t look very faulty when it pulled into the station at 16.49, the very time it was due to leave. What utter rubbish

@GWRHelp The 16:49 from Paddington is delayed because...?

@GWRHelp I notice no one even bothers to complain your trains are late any more. I’ve certainly given up. Good to see you’re still keeping up the delays though. 10m late leaving PAD on the 16.49 and now stopped outside the station. Woo boo

@RevolutApp Hmm. You responded, I gave you my number but now nothing. I really need this resolved ASAP

@pajb109 We've just sent you a DM regarding this - please check your inbox 🙌

@RevolutApp any chance we can DM? My app is now stuck ‘looking for an agent’

@GWRHelp @cranfieldc But that’ll be way too late to help any of us who were stranded. Awesome service as always

@cranfieldc Really sorry about this. The reason for the delay is still under investigation - Brad

@GWRHelp I think it would be helpful to make it clear on websites etc that when using a smart card, you still need your old photo ID to renew a season ticket. Couldn’t renew my gold card this morning, very annoying

@LeamingtonSBC @thetimes @thesundaytimes Same problem - nearly loads each edition then says there’s a problem

For some reason the @thetimes @thesundaytimes refuses to download on my iPad, but does so on my wife's iPad. Any ideas? I have removed and reloaded the app and there is sufficient memory.

@thesundaytimes your ipad app is not working. Very annoying. Nearly downloads each edition today then says there is a problem. Any chance of fixing?

That’s a terrible excuse. The service before this left 15m earlier from PAD and was the only train on the relief line ahead of us. How can that affect this train? Genuinely, I want to know - how does that work?

@GWRHelp why do your PAD to READING trains just run slowly in the evening? I’m sure 5-6 minutes means nothing to you but it’s bloody irritating to us sat on them. No announcement, no reason. Just poor service, as usual

@GWRHelp That’s a terrible excuse. The service before this left 15m earlier from PAD and was the only train on the relief line ahead of us. How can that affect this train? Genuinely, I want to know - how does that work?

@pajb109 Thank you. I can see this is following a late running service. Sorry for the delay and lack of announcements on-board. Natalie

@GWRHelp 20.42 and we are running 5m late

@pajb109 Hi Pete, what's your scheduled departure time from Paddington please? Natalie