Richard Riding

.@BulbUK @g__j have confirmed (without using the exact words) that they will do nothing to fix my never working smart meter. There seems to be a hope it will magically fix itself, possibly waiting for a Christmas miracle?

.@BulbUK @OctopusEnergy @g__j although now you say it's impossible to swap faulty kit when what you mean is you don't want to swap it

.@BulbUK @OctopusEnergy @g__j to be fair you're at least communicating with me now which you weren't for months. But the answer is "it's not our problem", when everything I've seen online says the supplier is responsible for installing and fixing smart meters

.@BulbUK hi there, could anyone help me. Your customer services have been trying to sort a problem for 2 and a half a months but being blunt, are lying about call backs and actions being taken and insisting there's no way to escalate to another individual other than osbundsman

@VirginAtlantic @richardbranson Ah? I thought it was on the previous customer service ref mentioned in the DM chain (before you took it up), but yes, the email has come through, thank you for sorting jess

@rich_riding @richardbranson You haven't previously added the documents, so this couldn't have been updated. I'm pleased to confirm the name has been updated and reissued, you'll get confirmation via email shortly. 😀^Jess

@richardbranson @VirginAtlantic I'm trying to change our delayed honeymoon flight tickets into my wife's name. I've sent emails, customer contact forms, called numerous times, WhatsApp and tweeted but can't get in touch with anyone. How do we contact you for this simple job?

@VirginAtlantic @richardbranson @richardbranson @virginatlantic is it likely to be actioned before close of work today? I feel asking for a 6 letter word to be typed in the next hour is a reasonable as you've written much more whilst trying to avoid the job so far

@VirginAtlantic @richardbranson @richardbranson @VirginAtlantic you have, which is appreciated, but still not actioned. You asked for info that has already been provided in a referenced customer service email further up the chain. Which I have resupplied and look forward to hearing from you

@VirginAtlantic @LOSairport @VirginAtlantic @richardbranson looks like they were having fun......whilst I've spent all day trying to get someone to change a surname on a booking

The ultimate #FridayFeeling at @LOSairport 💃 Thanks for sharing Onyeka ❤️

@VirginAtlantic @richardbranson Kirsty, no response as yet. I need 5 letters deleted, 6 letters typed. It takes longer to type thank you than to do the job. This has gone on for months

@rich_riding @richardbranson Thank you. We will be in touch with you shortly. ^Kirsty

@VirginAtlantic @richardbranson Fresh DM sent, last time you said this though you then just replied with "please call" afterwards, I trust this won't be the case again

@rich_riding @richardbranson Hi Richard, please DM us the changes you wish to make to your booking and we will assist further. ^Delia

@VirginAtlantic you've replied saying, give us tour contact details to look like you care and then DM'd me back saying, no contact customer services. I can't, they don't answer or reply. I'm going to turn up to an airport unable to fly

@VirginAtlantic how do we contact you, we've tried multiple emails, phone calls and now WhatsApp but there has been no response. How do we speak to someone?

Good news for those worried about the lack of sport on TV: live cat wrestling is now a thing

Thanks for the knock @mrdanwalker