Rowan Staveley

@OctopusEnergy have a long journey tomorrow and your app issues mean I cannot open it to change settings top my EV car charge up over night, overrides my instruction to start charging. This is REALLY not good enough.

@OctopusEnergy I don’t have an account, I am in process of moving house and needed a conversation with someone about it

@ro1stav Hi Rowan, we can’t take phone calls right now because the third party company whose software we use to field all our calls is having a global outage. They’ve told us they’ll sort this swiftly - for now, DM us with your account details and we can help with anything you need.

@OctopusEnergy I have just tried 3 times to call the phone number to discuss potentially becoming a new customer and it simply doesn’t work. Not the greatest first impression for a business that makes such a lot of noise about customer service…

@BBCSport @SkySportsGolf One example would’ve been a big enough coincidence…

@Thataintcricket @SkySportsDarts @SkySportsDarts Came here to say exactly the same - may as well be listening to the radio if you can’t show us what is happening FFS

𝘽𝙞𝙜 𝙜𝙖𝙢𝙚 𝙥𝙡𝙖𝙮𝙚𝙧𝙨 𝙢𝙖𝙠𝙚 𝙗𝙞𝙜 𝙜𝙖𝙢𝙚 𝙥𝙡𝙖𝙮𝙨! 🎯And that is a big game play by Jonny Clayton! 📺 Sky Sports Darts 📲 Live blog: trib.al/SBGk4QR #️⃣ #LoveTheDarts

@TicketmasterCS I’ve recently had an email informing me I’ll be receiving a refund for my download ticket. I have twice responded to emails asking to confirm what action is required when event confirmed cancelled, both times have opted to keep ticket & roll it over. Explain pls

@Tesco our shopping was delivered last night with 20 + ambient items missing. The driver was long gone before we noticed (too much of a hurry to give us our paperwork - shoved through letterbox). We’ve now been lied to multiple times about when we will get this and have no food

@HarryTompsett @StarsSupport I’ve been trying to get an answer for weeks now and had nothing - I agree it’s bloody shocking especially with all the alternatives. As soon as I can get my money I’m done with these thieves

@StarsSupport I emailed you over a week ago now to sort my account as it has been frozen because I wanted to change my registered email address! Customer service is shocking!

@StarsSupport Please just sort this now so that I can stop wasting so much of my time

@StarsSupport Yet I STILL have had no reply to 3 emails, the online form and a tweet. I am now investigating who I can escalate to because it is effectively holding my balance and making it impossible to access which I’m sure is not permitted.

@StarsSupport I have tried every possible way to contact support now to get assistance with finding out why my account is frozen and having it unfrozen including contacting technical rather than account support and they passed on my request.

@PokerStarsUK Account frozen message when trying to log in, getting nothing back from WEEKS of trying to reach support... coincidence this comes after making a withdrawal but still having a balance? Very dodgy look PokerStars.

@EnglandGolf Is there going to be a revision of this today based on what is in the full document of conditions being released. Based on what Raab said earlier, all of the the earlier proposal conditions (including 2 ball groups) meet it perfectly. Was this statement a little premature?

We have issued an update this morning (Mon 11th May) following the Prime Minister's statement last night: englandgolf.org/england-golf-c…

#myhermes parcel failed to be delivered yesterday despite being given a time slot in the morning and now today the tracking info is saying cannot be delivered today. Phone number just a dead end of automated messages and automated bot chat just tells me same info. Pathetic...

@TUIUKcares My local TUI shop is not going to appreciate the loss of business from me sitting in there vocally expressing my complaint on Saturday for the benefit of every potential customer as that is my intention until someone who actually intends to resolve this contacts me

@TUIUK I’ve now patiently waited for over a month for a refund for excursion tickets that I had to buy twice to resolve a catalog of screw ups by Tui employees. This is beyond a joke. You could sell holidays half the price of any other company and I would never again use you

@TUIUKcares Except I have sent a PM on Facebook as requested and no one has even read it in 2 days. Can you give me a phone number where I can reach a manager who deals with complaints / escalations.

@TUIUKcares I’ve now patiently waited for over a month for a refund for excursion tickets that I had to buy twice to resolve a catalog of screw ups by Tui employees. This is beyond a joke. You could sell holidays half the price of any other company and I would never again use you

@ToughMudder I’m registered for the London West classic on Sunday 5th, have been given start time of 12.15 but the info pack says the tm classic on Sunday will only have starting waves until 10.30 ....

@BinanceHelpdesk for second time I’ve tried to do a ltc/bnb trade today and it has gone no where (10+ hours later). Could someone check all A’s should be please